RingCentral RingEX ANALYTICS™

Unlock new insights with powerful analytics

Gain insights in real-time, make decisions and take action with RingCentral RingEX Analytics™.

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CEO using RingEX Analytics to check call data

Analytics and reporting tools that help grow your business

Discover IT and business analytics that empower teams, optimize workflows, and help you stay ahead.
Empower teams

Let everyone from IT, sales, marketing, HR, and others discover their own “aha!” moment with customizable dashboards and real-time insights.

Optimize workflows

Troubleshooting has never been so easy. Identify issues fast with pinpoint accuracy and live and historical quality-of-service reporting.

Anticipate opportunities

Never miss a chance to take action with alerts and subscriptions delivered right to your inbox.

Business intelligence reports viewed on a phone
A view of RingEX Analytics' customizable interface
A woman viewing weekly reports
RingCentral RingEX ANALYTICS™

Business analytics for more breakthroughs

Analytics and reporting tools for making confident business decisions, every time.

Real-time and historical insights

Get visibility on how your communications drive your business, from anywhere, on any device. See what’s happening in real-time with interactive reports or explore historical trends and patterns.

Customizable and flexible

Get answers to your most critical questions by customizing what you see with intuitive, easy-to-use interfaces. Use pre-defined templates or start from scratch with no special skills required.

Keep everyone informed

Stay on top of what’s happening with report subscriptions, wallboard views, and data-driven alerts delivered right to your inbox.

RingCentral RingEX ANALYTICS™

Optimize and respond

Eliminate disruptions and ensure maximum value.

End-to-end monitoring

Get a real-time, at-a-glance view of your global system’s health, with interactive reports that cover your network, endpoints, devices, and rooms.

Respond to issues quickly

Reduce your ticket volume and time-to-resolution by proactively troubleshooting issues in real-time from anywhere.  Identify problems quickly with detailed metrics, alerting and quality scoring.

Maximize return on investment

Make sure you’re getting the most out of your investment with detailed, user-level usage metrics across your entire message, video, and phone platform.

Overview tab of the RingEX Analytics dashboard
Extensions tab of the RingEX Analytics dashboard
Messages tab of the RingEX Analytics dashboard

Real-time monitoring has never been easier

Fine-tune workflows and deliver a better customer experience with Live Reports.
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People having a business meeting through RingEX
BUSINESS COMMUNICATIONS MADE SIMPLE

Experience a business phone system that goes further

Get to know our award-winning, all-in-one business communications platform, RingCentral RingEXTM.
  • Business phone
  • SMS
  • Team messaging
  • Video meetings
  • Much more
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Set up in minutes
Get free onboarding and 24-hour support every step of the way.
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Secure & private
Enterprise-grade security across all your communications.
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Scale with ease
Call, meet, message, and fax all from one easy to use app.
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Analytics and reporting tools for every department

RingCentral RingEX ANALYTICS™ FOR SALES

Call tracking software that elevates your sales teams

Identify the habits of highly successful salespeople and provide pathways to make everyone a top performer.

  • View call tracking patterns in real-time whether they’re in the office, on the road or working remotely.
  • Use communication metrics to reward top performers, set KPIs, simplify decision-making and train new salespeople.
  • Send weekly status reports to sales leaders.
A woman on a sales call
RingCentral RingEX ANALYTICS™ FOR CUSTOMER SERVICE

Strengthen your relationships with customers and staff

Optimize your customer resources with a call tracking solution that offers  insights into time spent on billing questions, collections, invoicing, and other customer service issues.

  • Track customer engagement across their entire experience by measuring talk times, call volume, hold times, and other critical metrics.
  • Identify optimal staffing needs based on time of day and day of the week, ensuring happy employees and happy customers.
  • Quickly re-route phone calls in real-time to idle staff based on sudden changes in demand.
Staff checking call tracking reports on her laptop
RingCentral RingEX ANALYTICS™ FOR MARKETING

Understand your customers with call tracking

Collect valuable insights on what's meaningful to your customers and prospects based on interests, location, and preferred channels.

  • Track local number routing to identify your customer's geographic region.
  • Measure call queues based on caller interest (product category, promotion response, etc.).
  • Measure RingCentral WebinarTM performance to better understand your customer's engagement.
  • Measure campaign performance and adjust on the fly.
Marketing experts discussing call tracking reports
RingCentral RingEX ANALYTICS™ FOR IT PROFESSIONALS

Keep everything running smoothly

Use live call and video meeting data to ensure your customers, partners, and employees have the best experiences in a hybrid world.

  • Get live and historical meeting and call tracking data delivered in a helpful, detailed summary and can be viewed on any device. 
  • Customize views without the need to export data to other tools. Developer APIs are also available.
  • Detailed quality metrics provided across mobile, web, devices, or RingCentral Rooms.
IT professional viewing live call and video meeting data

See how our analytics stack up

Take a closer look at what’s out there and what’s inside RingCentral RingEX Analytics™.
Read the comparative brief

Real results from real customers

Explore case studies, stories, testimonials and more from real RingCentral RingEX Analytics™ customers.
Customer story by Brinker International
CUSTOMER STORY

Brinker International

Customer story by Geotab
CUSTOMER STORY

Geotab

Read their story

Our secret weapon isn't secret anymore

RingCentral ranked the clear leader for analytic capabilities by the Tolly Group.
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Frequently Asked Questions

Our analytic and call tracking solutions are considered by most to be leading the industry in depth and breadth. 

But don’t take our word for it. Read a few of our customer success stories to find out how our top-of-the-line call tracking software and data analysis has helped businesses of all sizes.
 

Yes, you can use our analytics to view call tracking history. 

However, we go way beyond call logs. Once you use our analytic applications you may never want to go back to the painful process of exporting your call tracking data. 

Our customers have used our call tracking software and business analytics to build their own visuals using simple drag and drop interfaces, and report directly from any browser, even on mobile.
 

Most of our call analytics and data reporting tools are currently available free for our Standard RingCentral RingEX subscribers or above. Our Live Reports application, which is designed for real-time phone call queue monitoring, is available as an add-on and requires an additional fee. It’s just that simple.
 

Absolutely! We’re very excited to announce updates to our analytics API which is used extensively by our developer community. You can learn more by going here.
 

Yes. If you must, exporting data to another application is easy. Although, you might fall in love with the built-in analysis tools we provide. 

We take full blame if those applications start gathering dust. If you’re trying to build a consistent automated process, we’d suggest you take our call analytics APIs for a spin.
 

If you have our RingCentral RingEX Standard suite or above, your RingCentral administrator can add you to the appropriate security groups.

After that simply go to: https://analytics.ringcentral.com to get started. If you’re interested in Live Reports, contact your sales representative, and ask them to add Live Reports to your account.

Once added, your admin can purchase and assign licenses to whomever needs them in the billing section of our service portal.
 

Make analytics your decision-making secret weapon
Request a demo, and find out what RingCentral RingEX AnalyticsTM can do for you.

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