- How We Gather Personal Information
- Categories of Personal Information We Collect and Use
- Sharing and Disclosure of Information to Third Parties
- Your Privacy Rights
- Third-Party Sites
- Blogs and Forums
- Security
- Data Retention
- International Data Transfers
- Children`s Privacy
- Updates to this Notice
- Contact Us
- We collect your personal information when you actively provide it to us. For example, users directly give us personal information when signing up for an account, communicating with RingCentral, responding to surveys, participating in events or promotions, or modifying an account profile.
- We may also collect personal information about you when another user actively provides it to us. For example, if an account holder invites you to a meeting using our Apps and Services, RingCentral would collect your email address.
- We may automatically collect personal information from you as you use our Apps and Services, or visit our Websites.
- We may receive personal information about you from a business or commercial partner. For example, we may receive personal information from third-party service providers that you have linked to your use of our Services (including social media accounts, single-sign-on services, and scheduling applications), publicly available sources, data enrichment vendors, payment and delivery service vendors, advertising networks, analytics providers, and our business partners.
Category of Personal Data
Examples
RingCentral uses this personal data to:
Contact and Account Information
Name, username, email address, phone number, IP address, and any other identifiers a user provides when accessing or using the Service
Account holders’ usernames and account numbers
Billing name and address for paid Services
Phone number for RC Office, language preference, title, department
Create a customer account
Provide RingCentral Services
Communicate with a customer
Respond to requests for support
Market to potential customers
Information about use of non-RC services through integrations or otherwise
Social media account information, single-sign-on service tokens, Google/Apple/Microsoft sign in tokens
Create a customer account
Provide RingCentral Services
Communicate with a customer
Respond to requests for support
Market to potential customers
Payment information
Billing name, address, and credit card or other payment information
Offering, price and other information about your purchase
Bill account holders who subscribe to paid offerings
Category of Personal Data
Examples
RingCentral uses this personal data to:
Service Usage Data
Internet Protocol ("IP ") address, MAC address, other device ID (UDID), device type, operating system type and version, client version, type of camera, microphone or speakers, connection type and other related information
User feedback ratings, internal feature usage analytics, usage logs, cookie identifiers
Traffic data about the communications that take place through our platform (such as chat, video conferencing), network monitoring data
Call Detail Records of data record produced by a telephone call or other telecommunications transactions. The record contains various attributes of the call, such as time, duration, completion status, source number and destination number;
Fraud data such as blacklist history and security logs
Metadata such as session logs and join & leave time of participants
Log data including IP address, Internet Service Provider ("ISP"), browser type, referring/exit pages, operating system, date/time stamp, and/or clickstream data
Publicly available data from End User accounts
Connect you to and optimize your experience using our Website, Apps, and Services
Provide customers dashboards and reports
Respond to requests for support
Conduct fraud and threat analysis
Monitor performance of our data centers and networks
Conduct analytics to improve RingCentral’s Website, App and Service performance
Personalize your experience with our Websites, Apps and Services – for example, providing you with disclosures appropriate to your location
Comply with applicable law
Geolocation information
Information about where you are located when using the Service
Provide the Service
Communicate with users about the service
Respond to requests for support
Market RingCentral products and services to account holders and/or other potential users
Category of Personal Data
Examples
RingCentral uses this personal data to:
End User Personal Data
Name, username, email address, phone number, IP address, cookie identifiers and any other identifiers a user provides when accessing or using the Service
Other forms of personal information we collect on behalf of the relevant customer such as title, role, organization, phone number and other related information
Other forms of personal information we collect as necessary to offer the relevant Website, App or Service such as IP address, cookie identifiers and other related information
Provide RingCentral Services to the RingCentral customer on whose behalf we collect or store the information
Communicate with a customer
Respond to requests for support
For other legitimate business purposes permitted by our agreement with the relevant RingCentral customer
- RingCentral or any of its worldwide affiliates consistent with this Notice. A list of our current group companies is available here https://www.ringcentral.com/whyringcentral/contactus.html
- Business partners, contractors, vendors, and authorized third party agents, to:
- Operate, deliver, improve and customize our Websites, Apps, and Services
- Provide support and technical services;
- Send marketing and other operational communications related to our Websites, Apps, and Services;
- Enforce our acceptable use policy;
- Conduct analytics in order to better the user experience and improve RingCentral Websites, Apps and Services
- Provide offers and advertisements to customers based on their interests and interactions with us.
- Any third parties as part of or in connection with an actual or prospective corporate business transaction, such as a sale, merger, acquisition, joint venture, financing, corporate change, reorganization or insolvency, bankruptcy or receivership;
- Law enforcement agencies, regulatory or governmental bodies, or other third parties in order to respond to legal process, comply with any legal obligation; protect or defend our rights, interests or property or that of third parties; or prevent or investigate wrongdoing in connection with the Website, Apps or our Services;
- Other third parties with your consent.
- Access: You can request more information about the personal data we hold about you. You can request a copy of the personal data.
- Rectification: If you believe that any personal data we are holding about you is incorrect or incomplete, you can request that we correct or supplement the data. You can also correct some of this information directly by logging into your Service account, if you are a customer. Please contact us as soon as possible if you notice any inaccuracy or incompleteness.
- Objection: You can let us know that you object to the collection or use of your personal data for certain purposes.
- Erasure: You can request that we erase some or all of your personal data from our systems. You can also delete some of this information directly by logging into your Service account, if you are a customer.
- Restriction of Processing: You can ask us to restrict further processing of your personal data. (This just means you can ask us to stop using it for what we have been using it for.) This may mean that we have to delete your account.
- Portability: You can ask for a copy of your personal data in a machine-readable format. You can also request that we transmit the data to someone else where it’s technically possible.
- Withdrawal of Consent: If you have consented to our use of personal data for a specific purpose, you have the right to change your mind at any time. Any such decision will not affect any processing that has already occurred nor will it affect processing of your personal information conducted in reliance of lawful processing grounds other than consent. Withdrawing your consent may mean your access to the Services will be limited or suspended, and your accounts may be terminated, as applicable. Where you withdraw your consent, but we are using your information because we or a third party (e.g. your employer) have a legitimate interest in doing so, or we have different legal basis for using your information (for example, fulfilling a contract with you), we may continue to process your information, subject to your rights to access and control your information.
- Right to File Complaint: You have the right to lodge a complaint about RingCentral’s practices with respect to your personal data with the supervisory authority of an EU Member State, or the California Attorney General.
- Information identifying each third-party company to whom we may have disclosed, within the past year, personal information pertaining to you for our own direct marketing purposes; and
- A description of the categories of personal information disclosed.
- The categories of personal information that we have collected or shared about you in the preceding 12 months,
- The categories of sources from which we have collected that information in the preceding 12 months
- The commercial or business reason(s) we have collected or shared that information,
- The categories of third parties with whom we have shared or to whom we have sold that information in the preceding 12 months, and
- Pursuant to a verifiable request, the specific pieces of information that we have collected about you.
- By following the instructions included in each promotional email from us to unsubscribe from that particular mailing.
- Sending us an email at [email protected] or by
- Visiting https://go.ringcentral.com/subscription-center.html
Attn: RingCentral Privacy Team
20 Davis Drive,
Belmont, California 94002