Microsoft Teams integration
Integrate reliable cloud telephony from RingCentral with Microsoft Teams
The Microsoft Teams integration with RingCentral brings enterprise cloud telephony to your working environment. You and your team can enjoy RingCentral’s powerful communications capabilities, from business SMS to international calls, straight from the Microsoft Teams app.
This native integration eliminates the need to hop from one application to another. Your teams can maintain their existing Microsoft processes while tapping into RingCentral’s advanced communication tools.
Let’s see how RingCentral powers Microsoft Teams for your business.
Microsoft Teams integration with RingCentral
The RingCentral for Microsoft Teams integration lets you connect powerful cloud telephony to your collaborative workspace. Your teams can make calls and send SMS and even faxes from within the Microsoft Teams app.
Creating this integration doesn’t even require an expensive Microsoft Teams Phone license and calling plan. Instead, you get cutting-edge calling features such as real-time monitoring, call recording, and voicemail transcription from RingCentral.
RingCentral’s embedded app for Microsoft Teams puts all the controls right where you need them.
Want to manage calls on different devices? The integration works on desktop as well as mobile and allows you to transfer calls and control queues in a few clicks. Bi-directional presence sync keeps your availability status up to date across platforms.
Connect more of your business tools with RingCentral, too, thanks to integrations with more than 300 business applications—including CRMs. This centralized model makes processes faster and makes the most of what you have in your technology stack.
How to integrate with Microsoft Teams
Learning how to integrate Microsoft Teams takes only a few steps. To begin, you’ll need a RingCentral subscription—the Microsoft Teams integration is available to users on any of the three RingCentral RingEX plans—and the latest version of your chosen web browser.
Integration setup steps:
- Download and install the latest version of your browser (if necessary)
- Install RingCentral for Microsoft Teams on the Teams app store
- Log in to Microsoft Teams using your browser
- Turn off the pop-up blocker on the Microsoft Teams site
- Install the RingCentral Desktop application
- Log into RingCentral Desktop with your account credentials
- Sign in to RingCentral for Microsoft Teams with the same account
That’s all there is to it. It’s so much simpler than the Microsoft Teams direct routing method of integrating telephony features, which has numerous licensing, infrastructure, and other considerations.
Benefits of Microsoft Teams integration with RingCentral
The key benefits of the Microsoft Teams integration with RingCentral extend beyond basic telephony. It empowers your workspace with enterprise-level communication capabilities, call control, and improved workflows:
With RingCentral's enterprise-grade cloud telephony system, you get the best Microsoft Teams integration to enhance your communication infrastructure. RingCentral has delivered more than five consecutive years of 99.999% uptime, so your teams can communicate 24/7.
This long-term reliability contrasts with Microsoft Teams’ built-in calling functionality, which has suffered from extended service outages. In the event of a Teams outage, companies without RingCentral integrations may be left unable to communicate with customers and partners.
Configuring the Microsoft Teams integration with RingCentral offers a business continuity measure. Ensuring business continuity depends on consistent communication access. RingCentral's robust infrastructure provides a dependable foundation for your voice, SMS, and fax needs.
With RingCentral, you get a robust business phone system that keeps your external and internal communications flowing, regardless of Microsoft Teams' status.
Integrating Microsoft Teams with RingCentral unlocks calling features that outperform Teams' native alternatives. The heads-up display provides a more convenient interface when receiving incoming calls, which also makes it easy to view colleagues’ real-time availability.
RingCentral's integration makes routing calls even more advanced. Set up smart routing rules, run multiple call queues, and manage overflow—all from your Teams interface.
Your managers have access to specialized features such as call tracking, whisper coaching, and call barge-in. Such features enhance quality control and support on-demand training.
The integration brings enterprise-level call controls to Microsoft Teams. Convert calls from department to department, configure multi-level auto-attendants, and record voicemail transcriptions all in one place.
RingCentral’s integration with Microsoft Teams brings all your critical communication channels together in one dashboard. Send business SMS messages and handle faxes directly from Teams—without switching between multiple applications.
This unified communication strategy saves you money and the hassle of having to manage multiple tools. Your employees have access to voice, SMS, and fax functions in their default Teams workspace.
Integration accelerates workflows by unifying these various channels. You can send a text update to a client and then quickly transition to a voice call or fax document transmission without ever leaving Teams.
Combine Microsoft Teams with your current tools to build a complete communications hub. This approach highlights the importance of Microsoft Teams integration in minimizing technology costs while making the most of what you already have.
RingCentral AI-powered analytics can turn your Microsoft Teams conversations into actionable insights. RingSense automatically captures and processes interactions to provide you with insights that enable better outcomes.
Advanced conversation analytics expose patterns in customer interactions. You can monitor metrics like sentiment, engagement, and conversation trends—all in your native Team's environment.
Your teams automatically receive call summaries and transcriptions, no more writing notes out manually. AI-powered tools recognize essential next steps and identify priority follow-up items.
Tracking performance metrics helps in evaluating communication strategies. Track talk time ratios and engagement metrics, and get expert coaching advice to boost your team performance.
Real-time dashboards display key performance indicators across all communication channels. Monitor call volumes, response times, and resolution rates directly within Teams.
Set up custom reports to track the metrics that matter to your department. The integration provides detailed analytics on customer interactions, team performance, and operational efficiency.
Advanced filtering and search capabilities help you locate specific interactions quickly. Review transcripts, analyze patterns, and extract actionable insights to improve team outcomes.
All these insights work seamlessly with your Microsoft Teams workflow. Sales managers can monitor deal activity and support leaders can analyze problem resolution patterns—providing a data-driven way to improve your team.
More Microsoft Teams integration features
The Microsoft Teams integration with RingCentral gives you communication capabilities beyond what’s built-in. This advanced setup includes enterprise-grade capabilities to support how your teams connect, collaborate, and manage interactions.
Beyond the principal benefits above, discover some more ways RingCentral transforms your Microsoft Teams workflow to deliver critical features that are important to your business.
Integrate Microsoft Teams with RingCentral to enable business SMS and online fax directly in your Teams interface. This consolidation eliminates the need for separate messaging and faxing platforms.
Send time-sensitive updates via SMS without switching applications. Your teams maintain professional communication standards while using familiar Teams tools.
The integrated fax capabilities support compliance requirements across departments. Send, receive, and archive fax documents seamlessly within Teams—reducing technology overhead and streamlining workflows.
These additional channels enhance your omnichannel communications strategy. Access voice, SMS, and fax features from a single platform while maintaining security protocols.
RingCentral's Microsoft Teams integration syncs seamlessly across desktop and mobile devices. Your teams maintain consistent communication capabilities whether they're at their desk or on the move.
Start a conversation on your desktop and transition to mobile without disruption. The integration ensures your presence status, call settings, and preferences remain consistent across devices.
Access advanced calling features from any device running Microsoft Teams. Transfer calls, manage queues, and monitor team performance from your smartphone or tablet.
Your mobile workforce stays connected to essential business communications. Handle voice calls, SMS messages, and fax documents while maintaining professional standards—regardless of location.
RingCentral can seamlessly connect with over 300 other business applications, too. Your CRM, productivity tools, and communication channels can work together in one streamlined interface.
Enhance your workflows by connecting your essential platforms. Integrations sync customer data, conversation history, and interaction logs automatically across systems.
For instance, integration provides access to omnichannel communications in Salesforce as well as streamlined use of Teams. Your teams view relevant contact information, update records, and log activities without switching screens.
Microsoft Teams integration FAQs
Integration with Microsoft Teams is a fairly straightforward process. Download and install the RingCentral for Teams app from the Microsoft Teams store and log in with your RingCentral credentials.
The solution provides omnichannel communication—one-stop connectivity for voice, video, SMS, fax, and team messaging from a single portal. This unified system ensures uniformity in communication across all channels.
Your IT team can get the installation up and running in a matter of minutes. After installation, users immediately start to enjoy RingCentral’s premium functionality from within their Teams workspace.
That’s it for the basics of how to set up the Microsoft Teams integration. Just make sure that pop-up blockers are disabled and that the applications (RingCentral and Microsoft Teams) have the same login credentials.
Elevate Teams with RingCentral’s Microsoft Teams integration
Add enterprise-level communication features to your Microsoft Teams environment with RingCentral. Reach out to our team to talk through integrations that fit your requirements.