Teachers College Columbia University
Innovative Graduate School Chooses RingCentral for Its Customization, Mobility, and Integration with Google
Industry
Education
Hq
New York, NY
Year founded
1887
Employees
5,300 students
Industry
Education
Hq
New York, NY
Year founded
1887
Employees
5,300 students
Having a partner like RingCentral that works with Google and will develop new features with corporate enterprise quality is essential.
Naveed Husain
Chief Information Officer, Teachers College, Columbia University
100%
Calls viewed and analyzed
50%
Increase in support team capacity
Founded in 1887, with the far-reaching vision of linking scientific theory, research, and practice, Teachers College, Columbia University has been on the experimental and cutting edge of education for nearly 130 years. With leading faculty members in areas such as student engagement, nutritional requirements of learning, gun violence, cognitive learning, and more, the college has earned its reputation as one of the best graduate schools in the country.
Innovation in the DNA
Teachers College today is extremely innovative,” says Naveed Husain, Chief Information Officer, Teachers College, Columbia University. “For IT to be relevant in this culture, it has to be quick to the draw.”
Husain’s strategy for doing this is to make IT agile and lightweight, focused on cloud-based technology, and leveraging infrastructure as a service (IaaS) and software as a service (SaaS) instead of building up expensive site-based hardware. “The cloud gives us flexibility to provide new services faster without worrying about big capital expenses,” he says.
When planning the replacement for the college’s legacy PBX system, Husain kept this strategy in mind. “I always wanted to do a cloud-based phone system because I like the security geographic redundancy brings,” he explains.
Embedding communications within Google Cloud
A key requirement for the new phone system was Google compatibility. “We are a Google Apps for Education customer, so the product had to work cleanly with Google Cloud and Gmail,” Husain notes.
The fact that RingCentral is part of the “Recommended for G Suite” program, selected for its high security, reliability, and the quality of integration with Google business tools is one reason why Husain chose RingCentral as the college’s new phone system.
The benefit, he explains, is easier collaboration among users. “You can click from an email and have a phone conversation. Or one click from an invitation in an email and you’re in an online meeting. The crisp integration and clear elegant process is what is truly expected today,” Husain notes.
The crisp integration [with Google] and clear elegant process is what is truly expected today.
Naveed Husain
Chief Information Officer, Teachers College, Columbia University
Supporting mobility and improving campus safety
RingCentral’s support for mobility was another reason Husain chose this solution for Teachers College, Columbia University. The college has master’s degree programs in Singapore and China, and faculty travel all over the world.
"With RingCentral Phone, faculty can have their office phones wherever they are. Having the app on their phones, iPads, or computers, whether they’re in China, a hotel in Istanbul, or anywhere in the world, it doesn’t matter,” says Husain. “All they need is an IP address and they’re good to go.”
The college took advantage of the ability to customize RingCentral to improve safety on campus. Using the RingCentral API, RingCentral Professional Services™ set up the college’s system so that when any phone on the RingCentral account dials 911 (these phones are located in all campus buildings), a text message is automatically sent to the campus security officer on duty. “This will allow that person to reach the site where the call originated without delay due to the confusion of where the call truly originated,” explains Husain. “This is a serious undertaking as this is truly a health and safety issue for Teachers College, Columbia University.”
“Having a partner like RingCentral that works with Google and will develop new features with corporate enterprise quality is essential,” says Husain.
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