Sitel Group
How RingCentral and Sitel Group® helped UK government agencies rapidly expand customer support amid the pandemic
If you had told me a few years ago that in the future, we'd be recruiting and onboarding 20,000 agents while our offices were closed and we were forced to work from home, I wouldn't have thought it'd be possible. But when we had to execute on that very plan to support the UK government, we were completely successful. A large part of the reason was RingCentral.
We knew RingCentral reliably makes good on its 99.999% uptime promise, and we knew the company's platforms all have the security and compliance elements built in. Whatever solution we devised with our partners at RingCentral, we knew it would meet our client’s requirements.
We’ve been running at full speed, nonstop, since the early days of COVID to support our government clients. We haven’t had much time to reflect on things. But when I look back and consider what our teams have accomplished—handling millions of calls, with thousands of new agents working from laptops at home—I’m amazed that this was even possible.