Public Sector Partnership Services
Driving Efficiency Across Three Councils with RingCentral
If any other public sector colleagues out there are in the process of reviewing their telephony and looking at their systems and processes, I would strongly say take a look at RingCentral. Come and meet the guys, get them on site and let them show you what they can do for you.
RingCentral has been fantastic. It’s allowed us to bring in agile and hybrid working for the team. We can physically take calls – it doesn't matter where you're sitting – and provide and maintain a really good service for the customers. It’s also positive for the retention of staff and showing that we’re one team.
The ability to run reports and analyse that data, absolutely means more effective and efficient business…And let's be honest, we are all struggling with increased costs, therefore any opportunity that we have to analyse and identify and become more efficient and effective, has to be a win-win.
We've been able to see the success of RingCentral and it's fuelling our desire to look at other service areas and other systems that we may have that still operate individually across the three councils – because, again, it’s about efficiency and effectiveness. It's so important that we're able to maximise our bang for our buck.