PMU
Thanks to RingCentral, the organiser of horse racing, sports and poker betting is building customer loyalty across all digital channels.
RingCentral offers a technologically reliable, easy-to-use solution, with a dynamic and ambitious road map. This enables our teams to focus on their core task: responding to our customers and building loyalty across all contact channels.
For us, it was essential to accompany our digital ambitions with a solution that enables the efficient handling of customer conversations. The solution needed to be extremely easy to activate in plug-and-play mode, which is exactly what the RingCentral system offers us.
RingCentral enables us to distribute, organise, and coordinate all messaging flows at our contact centres so that we can meet our response time commitments. In order to provide a rapid and relevant response, customer service representatives can access all background information, such as the customer’s profile, the channel selected, their betting habits, and their previous interactions.
We expect our customer service representatives to be proactive and make life easier for our customers. Thanks to RingCentral, they now have tools at their disposal that simplify this task and provide them with all the information they need to conduct personalised conversations. As a result, they are able to provide our customers with the right service and the right information, at the right time.