RingEX and RingCentral Video Help Fast-Growing Eye Surgery Business Improve Patient Care

Many groups within the company have established their own RingCentral Video teams, including IT, patient care, insurance, the Spanish help team, a corporate team, and so on.

The Patient Care team is one of the largest to use RingCentral Video, and they are finding that it helps them better serve patients. A lot of collaboration must take place between a patient’s first call and his or her eye surgery. For example, surgery schedulers work with the patient and the clinic to set the date, while insurance specialists work out the patient’s coverage and out-of-pocket costs. According to Cadena, “With RingCentral Video, it's easier to stay on top of what's important in an environment that's always changing, thanks to RingCentral Video’s Files and Notes sections. With RingCentral Video, we also have different spaces for immediate, short-term, and long-term information.”

For Cadena personally, every time he can post a document to RingCentral Video instead of creating a mass email saves him time he could be spending on more important matters. For him, “RingCentral Video is the right balance of user friendliness but also functionality. It’s not so minimalist that it feels limited, but not so complicated that it’s overwhelming. It’s exactly what we need.”