After carefully evaluating all the options, Daisy recommended Hostelling Scotland switch to RingCentral’s cloud-based MVP (Message, Video, Phone) and Contact Centre solutions. Ronnie McCabe, Daisy’s Account Manager in Scotland, explained how they came to the decision:
“When we were looking at the solutions from a technical and a commercial perspective, and taking into account all of Hostelling Scotland's requirements, RingCentral was clearly the best option for them. We were able to demonstrate that the cost of switching was almost cost neutral, when you took into account the expense of upgrading the old on-premises system.”
The team decided to rollout RingCentral first to the locations already operating the on-premises system: the Head Office in Stirling, and the youth hostels in Stirling, Glasgow, Inverness and Edinburgh. The next stage will see the remaining 40 youth hostels connected.
Ronnie highlighted the collaboration between all three partners – Daisy, RingCentral and Hostelling Scotland – as fundamental to the success of this implementation. “Our RingCentral contact, Chris Goryn (Business Development Manager) was fantastic. He provided lots of information and answered all of our questions and George’s questions.”