Do more from your business phone
Take calls, video meetings, and messages from your preferred mobile devices with RingCentral.
Choosing and Implementing Effective Telephony Systems
Engaged. True partner through implementation and continued operational support. Effective support model.
03/19/2025
The 360 Solution for Managing High-Volume Events
Great 360 overall solution to help manage high quantity of events
03/3/2025
Flexible and customizable, with a few quirks
Great customization of layout / design, reliable streams (5/5 stars). Some quirks with on-boarding speakers to the backstage and restrictions on customizing registration landing pages (3/5 stars). Great data col...lection and analysis (5/5 stars). Overall I have a outstanding impression of the platform with a few average features holding it back from Truly Exceptional.Read moreRead less
02/27/2025
Customization Appreciated Amidst Outage Concerns
The platform is good and the team is good as well. Just waiting on overall enhancements on a few features.
02/24/2025
RIngEx Rocks!Use Cases and Deployment Scope - RingEX is our phone system. We have been virtual since 2013; before it was cool, we knew we needed a cloud-based phone system. We went through a few of them until a few years ago when our MSP recommended RingCe...ntral. RingEX is a compelling platform for intra and inter company communication. It's a platform that manages our calls, IVR, SMS traffic, intra-company messaging, audio and video conferencing, and all of our needs.Pros - Video calls with Outlook schedule integration.
-Simple SMS and Messaging.
-Excellent customer care.
-Supports multiple phone vendors.
-Excellent mobile and desktop app.Cons - System administration is powerful, but doesn't think like me.
-Some aspects of use in the apps require more training.Likelihood to Recommend - A basic phone system with all of the "extras" makes a small business look much more significant. Their growth into AI features is fantastic and can be used to reduce the effort of call management dramatically. While pretty much like all of them, voicemail is easy to work with. You'd probably need an administrator to manage personnel changes in a larger environment.RingEX Feature RatingsReturn on Investment - Cost savings were a great benefit, and the costs are steady in a world where costs seem to increase.
-RingEX has replaced Teams for communication, saving time and becoming a single platform, reducing training.
-The AI features, under continual development, are incredible.Reliability and Availability - I never had a failure. RingEX tests its infrastructure periodically and pushes handset updates automatically without interrupting the user or team's operation. The few issues with offline phones resulted from our internal network, never theirs. Like with all VoIP systems, it's as good as the network. However, using the mobile app means you can always take calls.Unified Communications Solution - We haven't used as many of the automated processes as we'd like to, mostly because the administrator (me) hasn't had time; however, the features that exist and the ability to use them are complete, flexible, and as powerful as any other platform and more so than most that I reviewed prior to selection.Alternatives Considered - GoTo Connect, GoTo Meeting and Microsoft Teams - We switched from GoTo's platform with pieces of Teams. At that time, the complexity and difficulty of integrating all of the features and connecting them to get a simple platform that was stable and easy to train weren't available elsewhere.Other Software Used - Microsoft 365 Business Premium, JobAdderRead moreRead less
02/12/2025
RingEx is reliable and has great customer support but watch out for contractsUse Cases and Deployment Scope - Customer support is awesome. There is always someone willing to help 24 hours a day. The reporting is better than average; and I really like all t...he metrics such as handle time, inbound vs outbound, and the data trends over days, weeks, months. The service is very reliable and we had more issues with our own internet service provider than with RingEX going down or stalling out on us which rarely if ever happened.Pros - Reliabilty
-Support
-Service
-reports
-recording
-click to dialCons - Flexibility on Contracts
-contract cancellation
-too many soft phone versions( desktop, Browser, CRM) can be confusingLikelihood to Recommend - Call Center use is great if you only have one rep but is best suited for many representatives. I don't like the instant messenger however because it can be tempting for reps to play during calling hours. As far as inter-office calling, we never needed that feature since we had separate phones for all our desks.RingEX Feature RatingsReturn on Investment - Allows us to dial VOIP
-Softphone
-No need for desk phones
-Cheaper than using our local utility co for callingReliability and Availability - I personally have never had any issues with the system reliability that were not quickly resolved with a quick call to the toll free customer support number. Most of our issues were with our own internet provider and the unreliable speed which can cause RingEX to stop working. But again this is not the fault of RingEx so I don't hold this against them.Unified Communications Solution - The latest Hubspot integration is very helpful to save our reps time in dialing from a separate softphone or another window. Overall the reporting has been the biggest benefit since I don't have to track everything manually and I can simply open the admin portal and bring up any number of different metrics such as call time, dials, handle time, etc.Other Software Used - HubSpot CRMRead moreRead less
02/12/2025
RingEX - An Excellent Phone System SolutionUse Cases and Deployment Scope - RingEX is our phone system at our Headquarters office. With the calling and texting abilities. it outpaces any traditional office phone. Internal messaging and embedded video confe...rencing solutions just make the RingEX an excellent choice for a VoIP solution. We have been using RingCentral services since 2019. Benefits include having our phone system with us wherever we are, making remote work more feasible, the mobile app gives employees another way to stay connected with the team when they are out of the office, conference calling and video meetings are embedded in a single solution.Pros - Video Meetings
-Conference Calling
-Mobile Solution
-Robust Admin Controls
-Auto-Receptionist and Call Center toolsCons - Connectivity
-More options for call queues
-More Admin tools in the mobile applicationLikelihood to Recommend - This solution is well suited for small office teams or large companies with call centers. Or anyone who needs a robust VoIP system.
For people looking for a simple phone solution, there may be better options out there.RingEX Feature RatingsReturn on Investment - Cost savings over traditional phone system with land lines
-Increased productivity due to allowing my team to work from anywhere
-Conference calling features replaced a separate service
-Video meeting features replaced a separate service
-Call handling is easier
-SMS Campaigns are a great toolReliability and Availability - We recently had nearly an entire day of downtime where the RIngCentral network was experiencing issues with incoming and outgoing calls. In the past year there have been more service related issues than ever before, which makes me wonder if RingCentral network is not robust enough to handle all the users.Unified Communications Solution - The call handling tools make sure the calls are routed properly and the voicemail is turned on outside of business hours. The ability to check remotely check messages, forward and transfer calls effortlessly, and a super user friendly UI all make this platform an excellent choice.Alternatives Considered - Spectrum Business (part of Charter Communications) - RingEX provides better service and features at a competitive price. There really is no comparison between the two solutions. Spectrum Business gives us reliable land line phone service with multiple lines and reliable business internet. Adding new lines is a physical experience with a visit from a spectrum technician. RingEX provides everything we need from the phone system to additional tools like video meetings and conference calling all with a very user friendly application. Adding new lines is just a click away.Other Software Used - Salesforce CMS, Microsoft Teams, Microsoft 365Read moreRead less
02/11/2025
02/9/2025
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Not all business phones are created equal.
Do more for your customers and employees from one world-class cloud phone system.
All-in-one
Easily connect with customers over the business phone, online faxing, messaging, and video meetings in one simple app.
Easy to set up and scale
Add new lines, users, or services like Customer Service Essentials.
Add value and save
Save up to 38% compared to legacy phone systems, with a robust range of features compared to traditional PBX.
24/7 support
Feel confident on every call with always-on customer support for select plans.
Connect your apps
Integrate over 250+ popular business apps including Salesforce, Microsoft 365, and Google Workspace.
RingEX™* plans for your small business
PAY ANNUALLY AND SAVE UP TO 38%
Number of users
Expect more from your business phone
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99.999% SLA
Financially backed SLAs for 18 consecutive quarters, guaranteed.
4.5/5
RingCentral Phone rating from TechRadar
400K
Delighted customers worldwide, with millions of user
23 years
of cloud telephony industry leadership
Customer’s choice
Gartner Peer Insights Customers’ Choice for Unified Communications as a Service, Worldwide 2023
7.8 billion+
Calls placed on the network in 2023
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