Resource Centre

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Dialling up innovation

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    RingEX
    Customer Experience
    Report
    Public Sector's Communication Conundrum
    RingCentral surveyed leaders in the public sector to learn about the communication challenges they face, and how they're overcoming them. Read more in the full report.
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    Report
    Microsoft Teams & Telephony - Why Businesses Prefer UCaaS Providers
    Evaluating Teams Phone System should start with an assessment of whether or not it provides the necessary reliability, features and cost savings versus calling features from a UCaaS provider that can be natively integrated with the Teams client experience.
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    Infographic
    Human Connections Survey Report
    In a post-pandemic world, employees anxiously await announcements from their bosses. How will your business approach the future of work?
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    Report
    2023 Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, report.
    Gartner names RingCentral a Magic Quadrant Leader again, for the 9th year in a row.
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    Ebooks & Guides
    Using Microsoft 365 with a cloud communications system
    Integrating your apps doesn't have to be complicated. Read how your workforce can benefit from the RingCentral for Microsoft 365 integration.
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    Infographic
    5 things you’ll need in your collaboration solution
    Find five traits in your next collaboration solution to support your growing remote workforce.
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    White paper
    4 things to look for when selecting a video conferencing solution
    Learn about the 4 things to look for in a video conferencing solution.
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    Ebooks & Guides
    RingCentral Glossary
    A compilation of unified communications, contact centre & telephony terms and related definitions.
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    Ebooks & Guides
    7 benefits of switching from on-premises PBX to the cloud
    Your legacy systems could be hindering your collaboration.
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    Ebooks & Guides
    Evaluating enterprise telephony for Microsoft Teams
    Learn about RingCentral for Microsoft Teams.
    Read more
    Tools & Templates
    Collaboration checklist for start ups
    How effective is your employee collaboration?
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    Tools & Templates
    Start a remote-ready business in 10 steps
    A checklist for starting a company.
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    Infographic
    Communication issues drive shopper frustration
    Top 3 issues shoppers face when interacting with retailers
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    Ebooks & Guides
    What your employees need to keep your customers happy
    How important is employee experience?
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    Ebooks & Guides
    The CFO imperative
    Leveraging UCaaS to drive business transformation.
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    Tools & Templates
    Telehealth best practices
    Implement telehealth services effectively and efficiently.
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    Infographic
    4 alternatives to Zoom
    For small businesses.
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    Tools & Templates
    How customer-obsessed is your business?
    Take this quiz to find out.
    Read more
    Video
    WFH: A guide for supervisors
    A guide for supervisors navigating working from home.
    Watch now
    Ebooks & Guides
    Preparing for the future of work
    Why combining your messaging, video, and phone is key.
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    Ebooks & Guides
    How to get maximum productivity from your remote teams
    Five organizations that streamlined collaboration.
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    Blog
    10 Biggest Call Centre Problems Holding Teams Back & How to Overcome Them
    Read more
    Content Hub
    EX+CX
    Explore the powerful link between engaged employees and happy customers.
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    Content Hub
    Remote Contact Centre Resource Hub
    The RingCentral Connected Shopper and Employee Communication report delivers some fascinating updates into how the landscape is changing.
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    Content Hub
    Pressing the Button on Remote Working
    Remote working resource centre
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    White paper
    Contact Centre 2.0: Today’s Solution for Tomorrow’s Customers
    The concept of Contact Centre 2.0 is a direct contrast to past models. It is agile and lean, supporting flexibility for the changing nature of business.
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    White paper
    The Future of Customer Experience
    A guide to building your business around the customer
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    White paper
    Long hold times are killing your customer experience
    Long wait times, being bounced around to multiple people, and inability to resolve issues contribute to overall poor experiences for customers and businesses.
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    White paper
    Managing work from home contact centre agents
    RingCentral is uniquely positioned to help you continue to work as a team to serve your customers even while they are working from home.
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    Guide
    Building the best experience for your employees and customers
    When contact centre agents feel connected to the rest of your business, they’re empowered to provide the best customer experience possible.
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    White paper
    Cloud contact centre platform selection guide
    This guide will help as you embark on the search for the most comprehensive outbound and blended cloud call centre platform.
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    White paper
    The outbound engagement playbook
    Your go-to guide for using an outbound contact centre solution to create a proactive customer experience that sells.
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    White paper
    Restructuring your contact centre for the customer experience era
    76% of customers say they will quit doing business with a company following a bad customer experience.
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    White paper
    How telecoms can embrace the omni-digital era
    Challenges that telecoms should address to differentiate through customer experience.
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    Ebooks & Guides
    The UCaaS playbook, Volume one
    It’s crucial to understand the difference between the reliability and the availability of your cloud communications platform – and the associated SLAs.
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    Datasheet
    Open Cloud Platform
    Be first and stay first in your industry with RingCentral Contact Centre, the world’s leading cloud customer experience platform.
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    Datasheet
    On-prem to cloud contact centre migration
    RingCentral’s guide to solution assessment and delivery
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    Datasheet
    RingCentral Contact Centreâ„¢ AI and automation
    Free your teams to focus on what really matters: delivering an exceptional customer experience, every time.
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    Datasheet
    RingCentral Contact Centre Customer Analytics
    Create a data-driven culture where every employee can make better decisions, fast.
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    Datasheet
    RingCentral Pulse for Contact Centre Datasheet
    Long wait times, being bounced around to multiple people, and inability to resolve issues contribute to overall poor experiences for customers and businesses.
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    Datasheet
    Engage Messaging
    Keep the conversation going with customers—across any device they use.
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    Support
    RingCentral University Guides and Videos
    Find out how to start, schedule, or join a meeting. See how you can sync your calendar to RingCentral Video.
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    Support
    RingCentral Support
    Find out how to start, schedule, or join a meeting. See how you can sync your calendar to RingCentral Video.
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