The percent of customers who expect their issues to be resolved (quickly) on the channel of their choice
The average number of times customers have stopped using a product or service in the past year due to a bad customer service experience
The percent of customers who have stopped using a product or service after having to repeat themselves over and over or after being passed from rep to rep
Digital technologies have triggered a change in human behaviour - within both interpersonal relationships and in the way we interact with businesses. And contact centres as we know them just can’t keep up.
It’s time to close the chapter on Contact Centre 1.0 and make customer engagement experiential, intuitive, and collaborative for a modern customer in modern times.
Your organisation's success depends on your ability to communicate with your customers on their terms. RingCentral Collaborative Contact Centre puts collaboration at the centre of customer service and sales.
See how you can ensure your customer experiences are fast, positive, and cost-effective for your growing business.
To keep pace in today’s hyperconnected world, your business must find ways to connect agents with real-time knowledge sources about your products and customers.
You need a contact centre infrastructure that’s flexible and agile enough to quickly respond to customer requests across all touch points, including voice, web, email, chat, mobile, and social channels. The answer is in the cloud.
