Rich сontent
ENGAGE MESSAGING
Keep the conversation going
Stop getting disconnected from customer conversations and start engaging with conversation threads connected across devices.
History of conversations
Chatbot compatible
Co-browsing compatible
Be ready for the
next era of service
Engage Messaging is the perfect combination of live chat and messaging, allowing the conversation to continue across all devices, whether it be mobile or desktop.
Strong adoption of messaging
Messaging is already part of our daily lives and consumers are using it more and more with businesses. The Engage Messaging feature from RingCentral Engage Digital allows businesses to have continuous conversations with customers and avoid disconnections.
Cheaper for support teams
Messaging is cheaper to manage than calls for support services and provides several functions to solve customer enquiries faster. Get support for rich content like multimedia, location, calendar, and more.
Easy automation
Messaging is also bot-friendly to assist agents with priority matters and to offer the perfect combination of automation and human support.
The new generation of messaging
Discover more about Engage Messaging by downloading the datasheet.
History of conversations
With automated dialers and call-blending technology, reach leads and customers faster than competitors. Plus, reduce your risk for TCPA violations with our manual dial option.
- Agents can view previous conversations to get the full context.
- Keep track of past discussions with an unlimited number of logged conversations.
- View centralized conversations on a customer's account page.
- Easily navigate between past conversations.
- Message history is available on mobile and desktop.