RINGCENTRAL VS. ZOOM

Why choose RingCentral instead of Zoom Phone?

Compared to Zoom’s video-first approach, RingCentral’s voice-first platform provides a more comprehensive solution for internal and external communications.

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Comparison of RingCentral vs Zoom work platforms

Why RingCentral wins at a glance

We support more external communication use cases, have world-class analytics, deeper voice integrations and fax.

Advanced phone and fax

The most complete set of cloud phone capabilities out of any UCaaS vendor on the market

Industry-leading analytics

Comprehensive analytics for both the IT professionals and line-of-business users

Richer telephony integrations

Deeper and broader voice and fax integrations with apps like Salesforce, Hubspot and more

Best of breed UCaaS and CCaaS

Market leading UCaaS coupled with market leading CCaaS and WEM, on one bill, on one network

Unmatched reliability

Strong security controls coupled with less than six minutes of downtime annually for 16+ quarters and counting

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Get the full picture on RingCentral vs. Zoom

UCaaS market leadership

We’re consistently rated as a leader on the Gartner UCaaS Magic Quadrant (eight years in a row) and received the highest scores in the Gartner UCaaS critical capabilities report in all four of the unified communications use cases.

Proven reliability

RingCentral has strong security controls, financially backed 99.999% SLAs, and a 16+ quarter proven track record of reliability. With less than six minutes of downtime every year, we deliver on our reliability promises and maintain the highest uptime among industry leaders. Zoom only advertises 99.9% SLA in comparison — this could be as much as 525 minutes of outage per year.

Phone maturity and innovation

We offer the most complete set of cloud phone capabilities out of any UCaaS vendor. We consistently innovate and deliver first-to-market telephony capabilities that go far beyond calling. Zoom Phone launched in 2019 and lacks critical advanced large enterprise capabilities, trailing behind in product maturity compared to RingCentral.

More voice and fax integrations

We have deeper, broader and higher quality voice and fax integrations. This means you get a cloud phone on mobile, desktop, deskphone and all the apps your business runs on, like Salesforce, Hubspot, Zendesk and more. RingCentral provides deeper capabilities, which means you can access your softphone wherever you are — on your browser, in your favorite app — and your advanced calling and fax features are embedded. We have over 300 pre-built integrations, over 7,000 integrations and our mature API ecosystem of more than 70,000 developers.

Award winning Contact Centre

Customers choose RingCentral because they love having the best of UCaaS and best CCaaS under one roof. RingCentral’s Contact Centre includes the #1 business communications solution that is deeply integrated with the #1 contact centre solution, along with market-leading Workforce Engagement Management and AI. RingCentral Contact Centre offers a true omnichannel experience across 30+ digital channels with an open UC platform that provides prebuilt CRM integrations and over 300 APIs to provide effortless customer experiences. For lighter needs, we also offer Customer Service Essentials.

Industry-leading analytics

RingCentral’s analytics are more actionable and meaningful compared to Zoom. Though competitors do provide some level of reporting and analysis, only RingCentral provides comprehensive and integrated analytics for both the IT professionals and line-of-business users. From a single interface, both user types enjoy significantly more detail, flexibility and customisation. Most of RingCentral’s analytics are included in our most popular packages, whereas many of our competitors' features are incomplete, disjointed, rigid or can only be unlocked by paying additional fees.

Flexible options for Microsoft Teams

RingCentral offers richer capabilities for Microsoft Teams, as well as more flexible deployment options. Customers can integrate our world-class advanced phone system and fax into Microsoft Teams through direct routing or with our embedded dialer for lighter users to save costs. Also enjoy a slew of benefits, such as IT and business advanced analytics and the largest ecosystem of telephony integrations.

Browser capabilities

RingCentral is built from the ground up on a modern webRTC platform which offers a mostly full-featured experience, straight from the browser. This also means that guests (customers, partners, prospects) have a rich experience with any video meetings or messaging and are not second class citizens, unlike what competitors offer.

Richer eFax

Compliant and secure internet faxing is included as a fully integrated and native solution for Standard and above packages. Transmit your faxes securely over an encrypted connection (TLS) and store them in a password-protected account. We understand that this is critical for sharing sensitive documents in many industries like healthcare, finance, legal and government.

Security and trust

RingCentral protects against unwanted spam and robocalls. Using industry-leading predictive AI/ML algorithms and the STIR/SHAKEN framework, we detect and stop fraudulent robocalls and spam attacks before they reach users.
Only RingCentral offers native call and fax blocking controls that protect against spam, junk and phishing attacks. Users can customise calling and fax security settings according to numbers, area codes, caller ID and more. Additionally, transmit your faxes securely over an encrypted connection (TLS) and store them in a password-protected account.

RingCentral is the cloud phone market leader

See what the most trusted voices have to say about RingCentral.

“RingCentral has been crucial to our success as a team and we would not be able to communicate internally, or provide customer support to our clients with the same efficiency without it.”

Gartner Peer Insights review

“RingCentral's Contact Centre has been one of the best systems I have used during my career, easy to customise and adapts to nearly all our customers' different needs.”

Gartner Peer Insights review

“RingCentral’s open and flexible approach to enabling customisable communications has helped to fuel their accelerated market growth."

Jim Lundy, CEO, Aragon Research

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Start connecting more with your customers and colleagues with better phone capabilities, integrations, analytics, and more.

Choose your plan

Why choose RingCentral instead of Zoom Phone?

Why RingCentral wins at a glance

Advanced phone and fax

Industry-leading analytics

Richer telephony integrations

Best of breed UCaaS and CCaaS

Unmatched reliability

Sound like a plan? Let’s find the perfect fit!

Get the full picture on RingCentral vs. Zoom

UCaaS market leadership

Proven reliability

Phone maturity and innovation

More voice and fax integrations

Award winning Contact Centre

Industry-leading analytics

Flexible options for Microsoft Teams

Browser capabilities

Richer eFax

Security and trust

RingCentral is the cloud phone market leader

Sound like a plan?
Let’s find the perfect fit!