Call centres play a big part in the UK’s economy. There are around 926 businesses in the sector, employing close to 1.3 million workers. That’s around 4% of the entire workforce.
Call centre staff have been a point of contact for customers for everything, from healthcare to DIY. Agents have been having conversations with customers, asking them questions – and building relationships with them.
Using the right contact centre software, agents are tracking call data and storing it in the cloud – so that they can better align their services with customers’ needs in real-time.
What Makes a Good Call Centre?
A call centre is the public face of your business so it’s essential to choose the right one.
Good call centres deliver a great customer experience with agents who are proficient in the caller’s language. Regardless of whether they deal primarily in inbound calls or outbound calls, their agents are trained in conversational skills so they don’t have to read word for word scripts. This means they can ask relevant questions, identify issues, and make judgment calls, leading to increased customer satisfaction.
Whether their staff is based in office or homeworking, a good call centre uses the latest technology. They can handle a high number of calls, using call handling tools to direct calls quickly. This avoids leaving their customers hanging around on hold.
As well as handling high call volumes and tracking useful metrics in real-time, UK call centres need to be GDPR compliant.
Top 50 UK Call Centres
Here’s our take on 50 of the UK’s best call centres – many of whom support some of the country’s best-loved brands and businesses.
1. Sykes
A leading provider of multichannel demand gen and customer engagement for Global 2000 companies with a presence in Edinburgh.
Number of employees: 10,000+
Minimum contract size: £4000+
Hourly rate: <£20/ph
Contact details: Calder House, 599 Calder Road, Edinburgh, EH11 4GA Tel: +44 131 458 6500
https://www.sykes.com/united-kingdom/
2. Bosch Service Solutions
Bosch is a leading technology services provider with a location in Liverpool.
Number of employees: 10,000+
Minimum contract size: £800
Hourly rate: <£20/ph
Contact details: Robert Bosch Ltd. P O Box 98 Uxbridge, UB9 5HN Tel 0344 892 0115
3. Konecta
Founded in 1999 Konecta has a presence in Milton Keynes as well as offices in nine countries.
Number of employees: 10,000+
Minimum contract size: £800
Hourly rate: <£20/ph
Contact details: Station House, 500 Eldergate, Milton Keynes, MK9 1BB Tel: +44 1908 207208
https://www.grupokonecta.com/en/we-are-global/united-kingdom/
4. Williams Lea Tag
Leading global provider of marketing and communications services for financial, legal and professional services firms.
Number of employees: 10,000+
Minimum contract size: £800
Hourly rate: <£20-£40/hr
Contact details: 55 Wells Street, Fitzrovia, W1A 3AE, London Tel: 0207 251 4571
5. Conduent
Helping customers with chat, email and social media.
Number of employees: 10,000+
Minimum contract size: £800
Hourly rate: <£20/hr
Contact details: 160 Queen Victoria Street, London EC4V 4AN Tel (0)1 844 663 2638
6. Capita Customer Mgt
Capita works with household names including British Gas and O2 and has a location in Wath Upon Dearne, UK.
Number of employees: 10,000+
Minimum contract size: £800
Hourly rate: <£20/hr
Contact details: Capita Ventura House, Manvers Industrial Estate, Rotherham S63 5DJ Tel: +44 (0) 20 7799 1525
https://www.capita.com/contact-us
7. The Contact Company
The Contact Company is the largest privately-owned contact centre in the UK. based in Birkenhead, UK lists dozens of top brands as clients.
Number of employees: 1 to 10,000
Minimum contract size: Undisclosed
Hourly rate: Undisclosed
Contact details: Queensgate, Grange Road East, Birkenhead CH41 5FD Tel 0845 303 4333
https://www.thecontactcompany.co.uk/
8. Virtusa Polaris
Virtusa Polaris has an office in London and specialises in IT consultancy using the best call centre technology.
Number of employees: 3000
Minumum contract size: £800
Hourly rate: <£20/hr
Contact details: Level 8, 26 Finsbury Square, London EC2A, Tel: +44 20 3651 7800
9. Firstsource Solutions
Firstsource Solutions is a leading provider of customized business process management services.
Number of employees: 1 to 10,000
Minimum contract size: £80,000
Hourly rate: <£20/hr
Contact details: Space One, 1 Beadon Road, London W6 0EA
https://www.firstsource.com/contact/
10. Integreon
Integreon provides support to leading law firms and corporate legal departments.
Number of employees: 3000
Minimum contract size: £800
Hourly rate: <£20/hr
Contact details: Tower Wharf, Cheese Lane, Briston BS2 0JJ Tel 1 866 312 7023
https://www.integreon.com/contact-us/
11. Sitel
Sitel uses powerful technology to provide seamless end to end customer experiences.
Number of employees: 1 to 10,000
Minimum contract size: Undisclosed
Hourly rate: Undisclosed
Contact details: Quorum Business Park, Benton Lane, Newcastle Upon Tyne NE12 8EZ Tel: +44(0)191 441 3780
12. TransPerfect
Founded in 1992 TransPerfect offers a full range of language and business solutions.
Number of employees: 5000+
Minimum contract size: £800
Hourly rate: <£20/hr
Contact details: 33 Aldgate High Street, London EC3N 1AH, Tel: +44 20 7061 2000
Learn how to improve customer and employee experience together
13. UK CPM (OmnicomGroup)
Founded over 75 years ago UK CPM works with clients across a variety of industries.
Number of employees: 1 to 10,000
Minimum contract size: £800
Hourly rate: <£20/hr
Contact details: Bankside 3, 90-100 Southwark Street, London SE1 0SW, Tel: +44(0)20 3481 1020
14. CCa International
A leading European provider founded in 1994 specialising in voice services.
Number of employees: 1 to 10,000
Minimum contract size: £800
Hourly rate: <£20/ph
Contact details: Arnold House, 21-33 Great Eastern Street, EC2A 3EJ Tel: 020 7814 5215
http://www.ccainternational.com/
15. Bill Gosling Outsourcing
Founded in 1995 and was previously known as Allied International Credit.
Number of employees: 2500
Minimum contract size: £8000+
Hourly rate: <£20/ph
Contact details: Anderston House, 389 Argyle St, Glasgow G2 8LR Tel: +1 844-200-2467
16. MeritGroup
Merit uses pioneering marketing data and the latest call centre automation to help brands of all sizes.
Number of employees: 1 to 10,000
Minimum contract size: Undisclosed
Hourly rate: Undisclosed
Contact details: Dods Group plc, 11th Floor, The Shard, 32 London Bridge Street, London SE1 9SG Tel: +44 845 226 0631
https://www.meritgroup.co.uk/contact/
17. TELUS International
A multilingual BPO contact centre, with locations in Dublin and Cork.
Number of employees: 10,000+
Minimum contract size: £800
Hourly rate: <£20/ph
Contact details: Level 3 Point Village, East Wall Road, Dublin1, Ireland
https://www.telusinternational.com/
18. dunnhumby
Customer data science company helping brands create customized experiences.
Number of employees: 1 to 10,000
Minimum contract size: £8000 +
Hourly rate: £120 to £160/ph
Contact details: 184 Shepherds Bush Road, Brook Green, London W6 7NL Tel: +44 20 3986 5499
- True
Strategic and creative advertising agency.
Number of employees: 1 to 10,000
Minimum contract size: £8000 +
Hourly rate: £120 to £160/ph
Contact details:104 Oxford Street, London W1D 1LP Tel: +44 (0)207 952 2122
- Whistl
Tailored inbound and outbound contact centre services for brands and retailers throughout the UK.
Number of employees: 1,500+
Minimum contract size: £10,000+ per month
Hourly rate: <£20/ph
Contact details: Meridian House Fieldhouse Lane, Marlow Buckinghamshire SL7 1TB
Tel: 01628 702 869
https://www.whistl.co.uk/contact-centre
21. M&Y Global Services
As part of Global BPO M & Y is a pioneer in offshoring outsourcing.
Number of employees: 1 to 10,000
Minimum contract size: £4000+
Hourly rate: £20-£40/ph
Contact details: Office 32, Enterprise House, 127 Bute Street, Cardiff, CF10 5LE Tel: (0)29 2030 1202
22. Moneypenny
A leading outsourced communications company based in Wrexham, UK
Number of employees: 250-999
Minimum contract size: Undisclosed
Hourly rate: Undisclosed
Contact details: Western Gateway, Wrexham LL13 Tel: 844 364 6621
https://www.moneypenny.com/uk/
23. Intelligent Office
US company providing legal support services in the UK.
Number of employees: 250-999
Minimum contract size: Undisclosed
Hourly rate: Undisclosed
Contact details: 28 Hobbs Lane, Bristol, BS1 5EE Tel: +44 (0) 3330 156 877
https://www.intelligentoffice.com/
24. time etc
Virtual assistants available worldwide including US and UK.
Number of employees: 250-999
Minimum contract size: £800
Hourly rate: <£20/hr
Contact details: Time Etc UK, Lydon House, 62 Hagley Road, Birmingham, B16 8PE Tel: 0333 210 0230
https://web.timeetc.com/virtual-assistant/contact
25. Sabio
Virtual assistant and customer engagement cloud based solutions based in Europe.
Number of employees: 250-999
Minimum contract size: Undisclosed
Hourly rate: Undisclosed
Contact details: 12th Floor, 110 Southwark St. London, SE1 0SU Tel +44(0) 344 412 3000
https://sabiogroup.com/about-sabio/contact-us/
26. Allday PA
Outsourced call centre with a location in Salford.
Number of employees: 250-999
Minimum contract size: £800
Hourly rate: <£20/hr
Contact details: Isher House, Peel Cross Road, Manchester M5 4DT Tel: 0333 015 5935
https://www.alldaypa.co.uk/contact-us/
27. Ant Marketing
Ant Marketing connect customers to their target markets. Located in Sheffield UK.
Number of employees: 250-999
Minimum contract size: £800
Hourly rate: <£20/hr
Contact details:Antenna House, St Mary’s Gate, Sheffield S2 4QA Tel: 0800 0737300
https://www.antmarketing.com/contact/
28. Ventrica
Outsourced contact centre based in Southend-on-Sea
Number of employees: 250-999
Minimum contract size: £800
Hourly rate: <£20/hr
Contact details: Ventrica 4th and 5th floors, Tylers House, Southend-on-Sea, Essex SS1Tel: +44(0) 1702 445860
https://www.ventrica.co.uk/contact
29. FM Outsource
Tech based customer service outsourcing centre based in Bury, UK.
Number of employees: 250-999
Minimum contract size: £800
Hourly rate: <£20/hr
Contact details: FM Outsource, Imperial House, 79-81 Hornby St, BL9 5BN
https://fmoutsource.com/contact/
30. Callcare
Outsourced bespoke call centre and tailored solution with offices in London, Manchester and Cambridge.
Number of employees: 250-999
Contact details: Suite 8, 186 Sloane Street, Knightsbridge, London SW1X 9QR Tel 029=07 754 0373
https://www.callcare247.com/contact/
31. Beyond Codes Inc
High quality appointment setting and contact research programs based in London.
Number of employees: 250-999
Minimum contract size: £25,000+
Hourly rate: <£20-£40/ph
Contact details:12 Hammersmith Grove, London W6 7AP
https://www.beyondcodes.com/en-uk/contact/
32. Voice Marketing Ltd
Specialist in customer acquisition and retention based in Sheffield.
Number of employees: 250-999
Minimum contract size: £800
Hourly rate: <£20-£40/ph
Contact details: 798 Chesterfield Road, Sheffield, S8 0SF Tel: 0114 321 0000
https://voicegroup.co.uk/contact/
33. NoMissedCalls
24/7 answering service based in London.
Number of employees: 250-999
Minimum contract size: £800
Hourly rate: <£20/ph
Contact details: 34 New House, 67-68 Hatton Garden, London EC1N8JYTel: 0330 223 4881
https://www.nomissedcalls.co.uk/
34. Integra Global Solutions Corp
Business process outsourcing services with branches in India and Philippines.
Number of employees: 250-999
Minimum contract size: Undisclosed
Hourly rate: Undisclosed
Contact details: Integra Global Solutions, College House, 17 King Edward Road, Ruislip, London HA4 7AE Tel: 020 7993 2949
35. KC Contact Centres
A division of KCOM Group established in 1904 based in Yorkshire.
Number of employees: 250-999
Minimum contract size: £800
Hourly rate: <£20/hr
Contact details: Kingston House, Salvesen WAy, Hull HU3 4XQ Tel: 01482 602 100
36. ClearAnswer
Customer-facing sales support for leading brands based in Kent.
Number of employees: 250-999
Minimum contract size: £800
Hourly rate: <£20/hr
Contact details: Clearanswer Hull, Essex House, Manor Street, Hull HU1 1YUTel: 01482 240543
https://www.clearanswer.co.uk/contact/
37. 1 Call Direct
Established in 1988 and based in Glasgow, 1 Call Direct work with some of the UK’s best known mobile phone and utility providers.
Number of employees: 250-999
Minimum contract size: £800
Hourly rate: <£20/hr
Contact details: 116 W Regent St. Glasgow G2 2QD Tel: 0141 574 6000
https://www.1calldirect.com/contact/
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38. FIBER Group
European outsourcing firm with head office in London, focused on inbound/data management.
Number of employees: 250-999
Minimum contract size: £800
Hourly rate: <£20/hr
Contact details: 16 Gunter Grove, SW10 OUJ, London Tel: +44 (0) 7400748974
https://www.fibercallcenter.com/en/contacts/
39. Egton
Clinical IT customer support systems based in Leeds.
Number of employees: 250-999
Minimum contract size: £8000
Hourly rate: <£120 to £160/ph
Contact details: Stafford House, Unit 2 Leathley Road, Leeds LS10 1BG Tel: 0845 124 5245
https://www.egton.net/contact-us/
40. Online Giants
End to end call centre solutions based in London.
Number of employees: 250-999
Minimum contract size: £800
Hourly rate: <£20/ph
Contact details: 436 High Road, London E10 6QE Tel: +44 203 422 4477
https://www.onlinegiants.co.uk/contact
41. Answer Connect
24/7 live call answering service with an office in Edinburgh.
Number of employees: 50-249
Minimum contract size: Undisclosed
Hourly rate: Undisclosed
Contact details: 11 Rutland St. Edinburgh EH1 2DQ Tel: 0800 802 1069
https://www.answerconnect.co.uk/
42. Answer4u
Telephone answering service based in Nottingham.
Number of employees: 50-249
Minimum contract size: £800
Hourly rate: Undisclosed
Contact details:Pinfold House, Talbot Street, Nottingham, NG1 5GL Tel: 0808 168 9343
43. Intradiem
Workforce automation solution based in London.
Number of employees: 50-249
Minimum contract size: Undisclosed
Hourly rate: Undisclosed
Contact details: Kemp House, 152 City Road, London EC1V 2NX Tel: 0044 1279 721887
https://intradiem.com/
44. JAM
Award-winning telephone answering service based in Borehamwood.
Number of employees: 50-249
Minimum contract size: £800
Hourly rate: <£20/ph
Contact details: Unit 5 Borehamwood Enterprise Centre, Theobald Street, Borehamwood, Hertfordshire WD6 4RQ Tel: 020 8242 4400
https://www.jam.co.uk/enquiryform.aspx
45. The Telemarketing Company
Founded in 1990 B2B telemarketing company based in Brighton.
Number of employees: 50-249
Minimum contract size: £8000+
Hourly rate: £25-£40 per hour depending on the service
Contact details: 26,27 Regency Square, Brighton BN1 2FH Tel: 01273 765 000
46. Orbital Response
Established in 1972 full services company based in Ashford, Kent.
Number of employees: 50-249
Minimum contract size: £800
Hourly rate: <£20ph
Contact details: Menzies Response, Orbital Park, Sevington, Ashford, Kent TN24 OGA Tel: 01233 211 010
https://www.menziesresponse.co.uk/
47. Eminenture
On and offshore call centre based in Manchester and India.
Number of employees: 50-249
Minimum contract size: £800
Hourly rate: <£20ph
Contact details:10 Park Place, Manchester, M4 4EY Tel: +44 20 3290 3797
https://www.eminenture.com/contact-us.php
48. OpenContact
Provides customer support for a variety of industries based in the UK.
Number of employees: 50-249
Minimum contract size: £800
Hourly rate: <£20ph
Contact details: 48-52 Surrey Street, Norwich, NR1 3PA Tel: 0844 576 0099
https://www.opencontact.co.uk/contact-us/
49. The Contact People
Telecommunications agency based in Liverpool.
Number of employees: 50-249
Minimum contract size: £800
Hourly rate: <£20ph
Contact details: 3B Wavertree Boulevard South, Wavertree Technology Park, Liverpool, Merseyside, L7 9PF Tel: 0345 053 2807
50. Rabbit & Pork
Part of TIPi group using state of the art voice technology – based in London.
Number of employees: 50-249
Minimum contract size: £4000
Hourly rate: <£80 to £120/ph
Contact details: 2nd Floor, 33 Foley St. London W1W 7TL Tel: +44 (0)20 8102 8500
https://wearerabbitandpork.com/contact/
51. Woven Solutions
Customer services and bureau services company based in London.
Number of employees: 50-249.
Minimum contract size: Undisclosed.
Hourly rate: Undisclosed.
Contact details: Eagle House, 6th Floor 108-110 Jermyn St. London SW1Y 6HB Tel: 0333 103 7337
Conclusion
It’s been a case of keep calm and carry on for many of the biggest UK call centres.
By adopting virtual call centre software many call centre agents have been able to work from home throughout the pandemic. They’ve been instrumental in providing consumers with much needed support and guidance across a multitude of industries – from banking and insurance – to healthcare and consumables.
Originally published Oct 13, 2020, updated Jan 16, 2023
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