Welcome to another instalment of ‘Ask the Expert’, the series of interviews RingCentral runs with influential thought leaders from around the world, including UC and CX consultants and analysts. In … Read more “Ask the Expert: What Is Digital Darwinism and How Can Businesses Embrace It To Improve CX?”
Welcome to an exploration of RingCX, a comprehensive solution for optimal customer experiences. In this article, we’ll cover: The Need for Simplified Customer Experiences What is RingCX? Automated Workforce Engagement … Read more “Announcing the General Availability of RingCX, an AI-first Contact Centre”
‘Ask the Expert’ is a series of interviews RingCentral runs with influential thought leaders from around the world, including UC and CX consultants and analysts. In this series, we aim … Read more “Ask the Expert: How Can Technology Help Reduce Psychosocial Hazards in Today’s Contact Centre?”
As organisations focus on developing a customer-centric culture, they’re increasingly dedicating more services to improve customer experience. More and more employees are involved in the customer relationship. Therefore, they need … Read more “Two Minutes To Understand How To Achieve a Quality Customer Experience”
RingCentral was once again at the annual UCX event in London on 4 and 5 October – one of Europe’s biggest unified communications conferences. As usual, there was a packed agenda, … Read more “Highlights from UCX Europe 2023”
‘Ask the Expert’ is a series of interviews RingCentral runs with influential thought leaders from around the world, including UC and CX consultants and analysts. In this series, we aim … Read more “Ask the Expert: What Impact Will AI Have on Contact Centres and Agents?”
No matter the size of the organisation, providing a great customer experience (CX) should be a priority. Research shows: 4-8% higher revenue for businesses excelling at CX 92% higher CX … Read more “Announcing RingCX: An AI-Powered, Agile, and Complete Contact Centre”
The unified communications research specialist, Metrigy, has awarded RingCentral with the Top Provider title for Contact Centre platforms. As these awards are earned based on both customer ratings and quantitative … Read more “RingCentral Achieves MetriStar Top Provider Award “
Customer experience is critical to business success today. Companies who do it well know one thing for sure: technology can be a huge help. Whether it’s faster resolution times on … Read more “RingCentral’s Top CX Innovations: Spring 2023”