Christmas 2018 is all set and underway. Smart retailers are already thinking about Christmas 2019 when current market trends will have further evolved. One of the most significant areas of … Read more “4 Ways Christmas 2019 Will be Different than 2018 for Retailers”
If your employees spend a lot of time travelling around the world, securing new business opportunities and serving clients, then it’s important to make sure that they don’t feel isolated … Read more “5 Tips for Staying Connected while Travelling”
In a world where agility and mobility are crucial, landline phones are starting to feel like archaic pieces of technology, preventing companies from achieving their real potential. Communications is crucial … Read more “5 Reasons to Ditch Your Landline for VoIP”
Our CEO and Founder, Vlad Shmunis, was thrilled to announce another set of fantastic quarterly results for RingCentral this month at the quarter earnings conference call. The results for the … Read more “Announcing Our Q3 Results”
Happy Anniversary, Black Friday in the UK! Five years ago, Walmart-owned Asda offered its first Black Friday sale in the UK, spurring several other large retailers to follow suit the … Read more “The Black Friday Surge: Is Your Customer Support Ready?”
In today’s digital world, customers reaching out to companies for advice, support, and sales expect more than basic and slow interactions with IVR systems. The expectations are higher than ever … Read more “Transitioning to a Cloud Omnichannel Contact Centre”
Being a business that realises the value of inspiring change and investing in innovation is dependent upon having the right mindset within the company. As we have seen in our … Read more “What Does it Take to be a Mover and Shaker in Retail?”
Retail today is all about innovation. Stand still as a brand for too long and your retail offering, stores and brand experience can become stale and out of touch with … Read more “How Do You Decide Whether to be a First-Mover or Fast-Follower When it Comes to Retail Innovation?”
RingCentral commissioned an eye-opening new survey with UKCCF, which looks at UK contact centres and the theme of omnichannel. The rise of omnichannel communications is an increasingly important discussion in … Read more “RingCentral and UKCCF Unveil Eye-Opening New Research”