Voice recognition technology, a subset of artificial intelligence, has made significant strides in recent years. By accurately converting spoken language into text, it has opened up new possibilities for human-computer … Read more “AI-Powered Voice Recognition: Transforming Telephony”
AI is changing the game for business communication. Traditional phone systems are evolving into intelligent platforms powered by AI, offering more than just smarter calls. It’s about automation, personalisation, and … Read more “Transforming Telephony: The Role of AI in Modern Communication”
Originally published Apr 22, 2024, updated Jul 16, 2024
The return on investment of IT projects is more relevant than ever in the current economic context. Modernisation projects, while becoming critical to maintaining a sustained pace of innovation, nonetheless … Read more “Optimise Your IT Investments with Unified Communications”
No business wants to operate in the dark. However, without a complete understanding of the customer experience, poor customer sentiment and agent behaviours can go unnoticed. Supervisors do their best … Read more “Making AI Quality Management a Reality for Any Sized Business With RingCX”
AI is changing the way we work, and small businesses might just be poised for the most radical transformations because of this technology. Intelligent automation, when properly used, can free … Read more “9 Ways Small Businesses Use AI To Grow”
Founder and CEO of RingCentral, Vlad Shmunis, recently said RingCentral is an “AI-first, multi-product company, not just for the sake of innovation, but to create real, tangible value for those … Read more “The Spirit of Innovation and Collaboration in RingCentral’s Channel”
AI Meets Trusted Communications It’s with immense excitement that we announce a significant evolution in our journey. RingCentral MVP is now RingEX, a change that marks more than just a … Read more “RingCentral MVP Evolves to RingEX”
Many companies adopted UCaaS during the pandemic and were forced to make quick decisions about providers. Now, several years down the line, some of these companies are finding that the … Read more “5 Things To Consider When Switching Your Cloud Communications Provider”
