Stay updated with the latest articles and discussion topics about business trends that are set to impact SMB’s and enterprises.
As phone technology continues to evolve at a rapid pace, AI has become a game-changer, bringing remarkable benefits like boosting productivity and personalising user experiences. For example, a recent survey … Read more “The Ethical Use of AI in Phone Technology: Protecting Privacy and Ensuring Security”
Data-driven decision-making empowers businesses by using insights from data analysis to make strategic choices. It replaces reliance on intuition with evidence-backed solutions, tapping into both quantitative and qualitative data to … Read more “Data-Driven Decisions: Analytics Tools for Year-End Review”
As the end of the year comes around and businesses step back and review their successes, losses and aim to fine-tune their processes for the years ahead, customer support must … Read more “Customer Support Tools: Ensuring a Seamless Year-End Experience”
As many of us have got a taste for the freedom that home working allows, and we face a cost-of-living crisis that will make UK workers tighten the purse strings, … Read more “50 Small Business Ideas You Can Start at Home”
At a glance: Switching between apps How did RingCentral help Sitel Group? Creating an automated and scalable environment Insight on a whole other level The cogs that power the machine … Read more “Scaling Citizen Support During a Crisis: A Sitel Group® Story”
Communication is one of the cornerstones of efficient modern business and can mean the difference between survival and success. A good business phone system can keep you in touch … Read more “18 Best VoIP Software Services – Find the best VoIP solution for your business needs”
You won’t be a stranger to the importance of customer service. It’s what makes commerce tick. The fact is that customers have come to expect even better customer service than … Read more “Understanding Good Customer Service and Putting It Into Action”
Keeping customers satisfied is a top priority for any organisation because it can make or break a business. Recent research tells you all you need to know: 71% of customers … Read more “Five Ways To Deliver a Next-Level Customer Experience”
It’s no longer just “nice” for call centre agents to provide an exceptional contact centre experience, it’s vital. According to the report, 2022 June Market Study: CX Trends, Challenges & … Read more “Top 10 RingCentral Customer Experience Innovations for 2022”