Conference call services

Host free HD video calls with advanced features to ensure high-quality online meetings anytime, anywhere.

Unlimited 50 min. video meetings
100 participants
AI-powered insights
Collaborative desktop and mobile experiences
An employee engaged in a free conference call with her colleagues
Written by Roman Tobe
Director, Product Marketing
Reviewed by Esther Yoon
VP, Product & Industry Marketing
Updated: 08 July 2024

You’re hosting online meetings, probably every day. Whether you’re working in a remote work or hybrid work environment, most meetings now happen online.

To communicate and collaborate with your team, you need an online platform with high-quality video capabilities that keep everyone connected. The good news is, if you’re just starting out, there are a few free conference calling services that are still feature-rich, secure, and reliable.

Are free conference call services really free?

Even free conference call services come with a wide range of features and functionalities. 

The best free conference call services will offer:


  • Audio and video conferencing 
  • Team messaging and file sharing
  • Call recording and/or call detail reports
  • Breakout rooms / team huddles
  • Interactive whiteboards

Keep in mind that in exchange for these calling features being free, providers often restrict the number of users in a conference and have a time limit on how long you can use the conferencing room as well. There may also be restrictions on bandwidth and dial-in options.

Some services work better than others for different teams. So it’s worth trying several options until your team comes together around one they all like.

What other features do conference call service providers offer?

Most free conference calling solutions are made available by companies that also offer paid plans. Free tiers are a great starting point and will give you access to basic features like those mentioned above. 

But, if you’re looking to upgrade, these are just some of the advanced collaboration and communication features:

  • Post-meeting summaries and highlights
  • In-meeting transcriptions and closed captions
  • Full meeting recording and playback
  • Screen sharing
  • Custom hold music
  • Advanced analytics
  • Call management
  • End-to-end encryption
  • 24/7 customer support
  • Unlimited conferences
  • Host controls
  • Document sharing and integrations with cloud storage services
  • Dedicated desktop app and/or mobile app
  • APIs for custom app development
  • Calendar integrations
  • Integrations with CRMs and other business apps
Chat with customer support

How do I set up a conference call for free?

It’s easy to set up a conference call. Some call providers will require you to download and install a mobile or desktop app to host your conference. Your participants may have to do this as well, depending on whether they’re dialing in with audio or video, and which conferencing service you choose. 

With RingCentral, you don’t need to download any software, though you could use the RingCentral app. Meeting guests can join from anywhere on any device using a supported web browser such as Google Chrome or Firefox. 

Here’s how set-up generally works:

  • Set up an account with your chosen provider.
  • Log into the account and go to the conference calling feature.
  • Click “Start Conference” to launch a call.
  • Invite other participants by sending your personal meeting link via text, email, or your team messaging platform.
  • Wait until all participants have joined before starting the meeting.
A man explaining things to his co-workers

What is the best free conference call service?

The best free conference call services always depend on the unique needs of your team. If video conferences are an important part of your day-to-day work, you should look for a solution that provides high-quality video meetings without interruptions or jitter. If you regularly have voice calls with customers or prospects, you may also want HD audio conference calls.

Whatever your needs, though, you should always look for a few mission-critical capabilities:

  • Good connection quality
  • Private room and/or unique meeting IDs
  • Intuitive user interface
  • Messaging or chat options (in case the audio or video connection breaks up)

Make sure to check the reviews of any conference calling service before deciding to use it, for example, on software review sites like G2 or Gartner.

How does international conference calling work?

Distributed remote teams might have meeting participants call in from different countries. If this is the case, there may be some extra steps involved to ensure no one winds up getting charged extra on their mobile bill for calling an international number.

For audio conferencing calls, you’ll want to have a toll-free phone number instead of a local number for international dial-ins. Your conferencing service might also offer special local access numbers in each team member’s country of residence, which they can dial into to join a single meeting.

If you’re hosting a video conference, access for international users might not be any different than it is for local users. Anyone in the world should be able to join a video conference via the same access link, particularly if they’re using a PC or laptop rather than mobile devices.

 

How to choose an online conference call service for your business

Not all free conference call service providers are created equal. You have to consider what you and your team need out of the platform, both now and in the future. This—along with your budget, of course—will help determine which solution you go with.

Here are some key factors to consider:


  • Features and functionalities: As we’ve highlighted, modern conference call solutions come with numerous advanced capabilities, but you may not need all of these. Consider your priorities and which features are important to your business, whether that’s branded virtual backgrounds and waiting rooms to get a more professional look or AI-powered insights to increase productivity. Also consider what customization options are available so you can tailor the solution to your needs.
  • Security: Top-rated free conference call services should all provide robust security measures, but it’s always important to do your due diligence. If you discuss sensitive topics or confidential information in your calls, make sure they’re encrypted and you have control over privacy and access settings. Look for a provider that protects your data with Transport Layer Security (TLS) encryption and Secure Real-time Transport Protocol (SRTP).
  • Scalability: Your company’s needs are always liable to change, so look for a platform that can adapt to them. That might be something that can accommodate more users or features or perhaps something that can be scaled back if you downsize. Enterprise-grade plans and optional add-ons also offer additional flexibility.
  • Ease-of-use: There’s no point getting software that no one can use. Platforms should be simple to set up and have an intuitive interface. Make sure they’re supported across different devices and are designed to be convenient for not only your team, but also your customers and meeting guests, to use. For example, you shouldn’t need to download software to join a conference call.
  • Integrations: All good conferencing services will feature an integration ecosystem of popular third-party apps. This means you can connect data and set up automatic triggers to maintain a workflow across systems, including your CRM, email marketing software, analytics platforms, and collaboration tools like Google Workspace.

Ready to get started with conference calling for your next team meeting?

 

 

Conference call services FAQs

The number of participants will depend on your provider and plan. Most free services will set a limit—for example, RingCentral allows calls for up to 100 participants in the free Video Pro plan or 200 participants in the Video Pro+ plan.

Every conference call service will differ, but most will offer a free plan with a narrower feature set, which is ideal for small businesses with a limited budget. Paid services give you access to advanced capabilities that empower your remote team. RingCentral’s plans and pricing, for example, start at $10 per user per month.

Conference call services enable teams to collaborate and communicate when working remotely. They offer greater flexibility for modern companies with a workforce that’s geographically diverse by also allowing international calling. Plus, services with features like AI-enabled transcripts and analytics encourage greater productivity and clearer insights into calls.