Join RingCentral at Enterprise Connect
March 17–20 | Booth #307
Gaylord Palms Resort Orlando, FL
Use code RINGCENTRAL to receive $700 off your conference pass.
Every Moment Matters
At Enterprise Connect, RingCentral will showcase why we are the trusted leader in AI-powered communication solutions, helping over 400,000 organizations worldwide transform their business communications. From unified phone, messaging, and video solutions to intelligent contact centers, interaction analytics, and AI-powered events, we are driving innovation to empower your workforce, enhance customer experiences, and unlock new levels of efficiency.
Transform the way you communicate and run your business with RingCentral. Join us for a speaking session, stop by the booth for a hands on demo, or meet with one of our product experts at Enterprise Connect.
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Agenda
Check out our RingCentral Speaking Sessions during Enterprise Connect.
March 19, 2025,
10:00am
RingCentral Keynote: The New Voice of Business: AI-Powered Communications and the Future of AI Agents
In the new era of AI, organizations are harnessing rich conversation data to fuel a new generation of AI-powered communications. Voice data is becoming a goldmine of insights that can transform businesses. From the table-stakes of transcriptions and summaries to the emergence of advanced, multimodal AI Agents, this keynote will highlight the key trends in the industry and various use cases from the latest innovations.
We'll explore how voice data, when properly leveraged, can help businesses build better products, significantly improve customer satisfaction, and create unique differentiators for growth. This session will delve into how prior generations of IVR voice automation are being augmented by the emergence of new advancements in voice AI, enabling the handling of complex requests, automation of tasks, orchestration of business processes, and triggering of actions.
Join us for a look at the future of business communications where every conversation becomes a valuable data point, driving continuous improvement and strategic growth.
Speaker
Kira Makagon
Chief Innovation Officer
& CMO
March 17, 2025,
11:15am
Is there a new model for collaboration technology?
Unified Communications & Collaboration as we know it hasn't changed much since the onset of the pandemic. Will AI actually transform the way we collaborate, and if so, how -- and why? In this session, a panel of technology providers and enterprise executives will discuss how they see the next generation of collaboration evolving, and what it may be good for. We'll address questions including:
- What are important considerations for enterprises when planning a next generation collaboration solution?
- Is the current state of video "good enough" for the next generation of collaboration?
- How will AI help improve meetings? What's the business case for deploying AI-enhanced meetings?
- Can meeting summaries help me reduce or eliminate meetings? Are current meeting summaries accurate enough for enterprise use at scale?
- Are personal bots part of the solution and how will they help and interact?
- How can my personal bot help me prepare for a meeting and will it save me time?
- Will my bot be able to interact with a colleague's bot to help both of us save time and improve meeting efficiency?
Speaker
Kira Makagon
Chief Innovation Officer
& CMO
March 17,2025,
4:30pm
9 best practices in AI customer service: realizing the vision of an effortless customer experience
As AI technologies have become mainstream today, organizations are seeking ways to harness their potential across their operations, including how they provide customer service. Implementing AI effectively requires a strategic approach rather than “buying AI” as a quick fix.
During this session, you will learn:
- Where to begin your AI decision-making process
- Use cases in which AI can have a meaningful impact on the customer journey
- Best practices for analyzing and choosing the right AI partner
Speaker
Andy Watson
Sr. Product Marketing Manager
March 18,
2025 8:00am
Tacking the data management challenge
Even before the advent of Generative AI, enterprises were challenged to leverage their widely-dispersed data stores in ways that improved CX and business processes. But data is the lifeblood of AI, so it's more critical than ever to integrate and manage your data effectively. But the task is daunting: Just within collaboration/CX systems, data is likely spread across multiple vendors' systems residing both in the cloud as well as on premises. What will it take to bring order to this chaos and make your data productive and useful? In this session, a leading industry expert will describe the scope of the data management challenge, the consequences of a lack of integration and management, and the efforts that would be required to leverage it. You'll come away with a clearer idea of how to begin or proceed with your quest to make corporate data an asset that your communications/CX systems can leverage.
Speaker
John Finch
VP Product Marketing
March 19,
2025 8:00am
Navigating the hurdles to building a future proof AI roadmap
Even if you've identified promising near-term AI use cases, incorporating this into a longer-term AI strategy may be complicated and challenging. How do you combine short-term actionable steps for teams that have limited resources/risk tolerance, with investment in strategic, game-changing improvements aimed at meeting executive expectations?
Building a future-proof AI roadmap requires:
- Flipping enterprise mandates to focus first on desired outcomes instead of technology
- Keeping projects on track while not ignoring new emerging technologies
- Balancing short-term wins with a long-term strategy
- Factoring data readiness considerations
- Defining oversight needs
- Evaluating risks
- Setting success metrics and evaluating ROI
- Navigating build vs buy decisions in a rapidly expanding tech landscape
- Handling change management for employees and customers
In this session, moderated by a leading CX analyst, experts will share their lessons learned. You’ll discover how to balance the sometimes-conflicting demands of short-term generative AI exploration with strategic planning in an incredibly dynamic, fast-changing environment. You'll come away with specific, actionable ways to build a strategic view of your AI roadmap that allows for near-term experimentation and quick wins.
Speaker
Prashant Kukde
VP of AI Product
March 19,
2025 3:15pm
Preventing agent burnout: balancing AI efficiency with human well-being
According to ICMI's The State of Experience in 2023 survey, 45% of organizations don't measure agent satisfaction or stress levels. Considering this, it shouldn't be surprising that 21% of agents are stressed most of the time. To help, contact centers are investing more in AI and automation to offload routine customer interactions. However, this means agents are left to handle a steady stream of more complex customer engagements. Has your organization considered how this might affect agents' cognitive loads, stress levels, and burnout? Attend this session to explore the types of AI and automation contact centers plan to invest in, how these solutions could overtax agents, and how leaders can minimize agent burnout.
Speaker
John Finch
VP Product Marketing
March 19,
2025 3:15pm
CC and UC Vendors: should businesses consolidate or diversify?
According to Metrigy research, roughly 40% of businesses utilize the same vendor for contact center and UC&C. The number one reason businesses go with a single vendor is cost savings. Does that mean cost savings outweigh utilizing best-in-class applications? Notably, single vendor does not necessarily equal a single, integrated solution. One vendor could be utilizing partners for the contact center or UC component with limited to no integration between the platforms. So ultimately, what are the true benefits and potential drawbacks of utilizing a single vendor--and does it matter if the single-vendor solution is integrated? Attendees will learn:
- What are the drivers and benefits of utilizing a single vendor across CC and UC
- What are the top considerations when evaluating single vendor solutions vs. a best-in-class approach?
- Should AI be a consideration when working with one vendor, and how would that look across CC and UC?
- How do you maximize value to your organization with a fully integrated contact center and UC solution? What are the steps to take to ensure value?
Speaker
Amir Hameed
SVP Global Solutions
& Engineering
March 18, 2025,
9:30am
Navigating an Uncertain Future
It's not hard to identify the technologies and critical issues of the next 12 months: AI, cloud, security, CX, and collaboration, to name just the most prominent. But each of these remains an area of critical uncertainty: How soon will Generative AI become truly enterprise-ready? What should the next phase of your cloud strategy look like? What collaboration capabilities will make a difference to your end users? What are the technology underpinnings of a world-class CX strategy? In this session, a panel of your peers will tackle these topics and more. This lively and enlightening conversation will help you understand the crucial issues you must master if your enterprise is to keep up in a fast-changing but unpredictable environment. You'll come away better able to confront the choices and make the decisions that will drive success.
Speaker
Giles Johnson
Avery Dennison
March 19, 2025 ,
2:00pm
UCaaS Migration case studies: Creating a better experience
A UCaaS migration still comes with multiple technical challenges -- number porting, network reliability, integration, security to name just a few. But in addition, enterprise IT pros increasingly want to see more benefits, such as improving the user experience and increasing efficiency for IT. There's also the potential to revisit the enterprise's CX strategy with the move to the cloud. In this session, a panel of enterprise IT pros will share their migration stories -- where they encountered the greatest challenges, how they overcame the obstacles, and how they hope UCaaS can make a difference for both end users and the IT organization. This session will give you a pulse on the state of the UCaaS migration, as well as specific insights to help you as you plan the next generation of your cloud strategy.
Speaker
Brett McVay
Advanced Dermatology &
Cosmetic Surgery
March 19, 2025,
3:15pm
The Generative AI Cost Demystifying ROI & Pricing Strategies
The Generative AI cost conundrum
Despite its pervasive presence, GenAI's pricing principles remain largely opaque. As real-world implementations continue to surge, the ultimate measure of success will be determined by financial metrics, particularly the Return on Investment (ROI) of GenAI initiatives. In this session, Opus Research guides attendees through the intricacies of cost calculations associated with integrating Large Language Models (LLMs) into customer and employee workflows and deploying off-the-shelf AI-based applications. We'll examine the crucial roles for contact centers and CX organizations in offering tools and resources for creating and maintaining bots, agent assistants, and copilots, and we’ll help you understand how to judge the ROI case for these technologies.
Key Topics:
- Cost Drivers of AI: Uncover the primary costs associated with foundational LLMs and related resources.
- Pricing Strategies: Analyze how hyperscalers and cloud service providers are structuring their pricing models for GenAI products.
- Risk Mitigation: Explore measures to reduce financial risks associated with GenAI adoption
- Pricing Evolution: Assess the current state and future trajectory of GenAI pricing, including consumption-based pricing and subscription models
Speaker
Andrew Benson
Chief Innovation Officer,
Envision Radiology
10 years in a row
RingCentral is proud to be recognized as a 2024 Gartner Magic Quadrant Leader for UCaaS worldwide
Review the 2024 Gartner research for an in-depth and impartial analysis of today’s various UCaaS providers, which details:
- Critical considerations for any solution
- How RingCentral and other vendors are evaluated
- Strategic planning assumptions recommended by Gartner
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from RingCentral, Inc.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s® research organization and should not be construed as statements of fact. Gartner® disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, Pankil Sheth, Megan Fernandez, November 30, 2023.
