Customer expectations are not being met. Employees who serve them blame disjointed communications technologies. Here’s why:
- 74% say they toggle daily between apps to resolve customer issues.
- 88% say disjointed communications apps negatively impact workflow and job satisfaction.
- 89% say broken workflow and low employee job satisfaction impact customer satisfaction and the bottom line.
- Happier employees make for happier customers. The key to success is arming both with effective communications technologies. This in-depth report outlines five key strategies you can deploy to drive deeper employee and customer engagement. See the full report
Team collaboration at the core of our RingCentral solution helps our communications run more smoothly and also keeps us better connected and feeling more like a team—even though our agents are geographically scattered. Plus, it allows us to better serve our customers.
Michael Baker, Enterprise Architect, Brightway Insurance