CPaaS (Communications Platform as a Service)

One phone number for calling, texts, faxes, team messaging, and video meetings access. Each user gets a dedicated phone number at no additional cost.

RingCentral offers business phone numbers in over 200 area codes in the US alone. You don't even need an office in that state to purchase a phone number in that given area code.

Toll-free numbers:
RingCentral also offers a variety of toll-free numbers so customers can phone your business free of charge. You can choose the instantly recognizable 800 number prefix or choose from 888, 877, 866, 855, and 844 numbers. You can also create a custom vanity phone number to reinforce your company branding. Vanity numbers often spell out words, such as 1-800-GREAT-BIZ, making them easier for you and your customers to remember.

Included minute allotment varies by tier. Toll-free minutes are pooled across the account, regardless of number of lines. Additional minutes available for purchase.

Unlimited calling/phone calls within the US and CA. Plus, choose from affordable and convenient international calling plans that fit your business. Terms and conditions may apply.

Designed to meet latest carrier requirements and improve deliverability. Included SMS allotment varies by tier. Additional SMS available for purchase. Available upon request.

Easily manage voicemails in your online account, on your PC or Mac, and even on your mobile device with the RingCentral app.

• Preview your voicemail messages in text when you can't listen to voicemails
• Options to listen to, delete, or forward the message or return calls right from your RingCentral for Desktop or mobile app with a single tap
• See who left a message by caller ID or contact name, when they left it, and the duration of the message to prioritize your response

Multi-level IVR is a phone menu that acts as an auto-receptionist by offering self-help features.

• Have your phone number connected to a Dial-By-Name Directory, system extensions, voicemail, or even external phone numbers.
• Simplify phone routing management for multiple locations and offices via cloud-based services.
• Scalable to meet your business needs, with up to 250 voice menus and submenus per account.
• Deploy many separate IVR menus for multiple locations.
• Easily configure and manage phone tree menus with an intuitive graphical editor.

Share one phone number across multiple phones, and answer calls from any phone.

To consistently deliver the highest HD quality possible, RingCentral utilizes the Opus Interactive codec for audio and video, as well as the G.722 codec for audio.

RingCentral also provides powerful AI-powered noise reduction that can be toggled on or off to reduce background noise such as dogs barking, street noise, and more.

End-to-end encryption (E2EE) prevents any unauthorized third party-including RingCentral-from accessing the conversation. For security minded organizations, E2EE provides privacy for privileged conversations–as well as protection against third party intrusion and attacks.

RingCentral provides access to emergency calling services, allowing users to access Enhanced 911 (E911) services. Fully compliant with RAY BAUMs Act and Kari’s Law, RingEX users with a digital line, using IP desk phones, or softphones, can dial 911 directly from their IP deskphone or softphone and be connected to the closest emergency response call center.

Rent any desk phone or conference phone for a low monthly price.

Contact sales for details and pricing.

Caller ID information (when available) is displayed for incoming calls to your RingCentral desk phone, Softphone, and mobile apps.

• See the name of the person or company when a Caller ID number matches a contact in your account and deliver better service.
• View Caller ID information from received and missed calls and return calls with just a click.
• Create answering rules based on Caller ID information so important contacts are reached quickly.
• Customize call handling for people you know, manage calls from new prospects, and screen unknown phone numbers.

Call queues are groups of users or extensions that receive queue calls answered by the next available group member.

On-demand call recording allows you to manually record phone calls at any time with the press of a button. A notification will play to callers when the recording starts and when it stops. If you are an admin, you can customize the notification callers hear.

Automatic call recording enables recording will automatically start at the beginning of each call, and stop once the call ends.

Site Codes are great for multi-site customers who may need to create uniform dial plans within a single location, or who may want to use the same dial plan for accounts at multiple locations. Site Codes simplify intra-site dialing.

The RingCentral Heads-Up Display (HUD) is a call management feature which allows you to improve your business' call management by providing a more convenient interface for receiving incoming calls and managing your extensions' presence from the RingCentral App (on mobile or desktop).

This feature is ideal for receptionists and executive assistants to view colleagues' real-time availability and manage multiple incoming calls with the capability to answer and transfer an incoming call, add users to a current call, chat with a colleague directly, or pick up a call on behalf of colleagues with permission.

• View up to 100 user extensions' real-time presence status
• Visibility of the currently active calls
• Ability to pick up incoming calls on behalf of other extensions
• Quick transfer and conferencing
• Easy list management: add, delete and re-arrange extensions (drag and drop) in the HUD list
• Search contacts within HUD
• Available and synced across mobile and desktop

RingCentral’s Call monitoring feature lets authorized users create Call monitoring groups to observe other extensions’ calls in real-time. When monitoring a call, you can adjust specific settings, interrupt the call, or take it over.

• Whisper: Talk to the extension you’re monitoring. No one else on the call will hear you.
• Barge: Enter the call so all parties can hear you.
• Take over: Gain control of the call by disconnecting the extension you’re monitoring.
• Mute/Unmute: Turn your audio on or off.
• Dial pad: Open the phone dial pad.
• Audio: Turn call audio on or off.

RingCentral hot desking lets you access your own settings, extension, voicemail in any shared phone.

RingCentral Push to Talk (PTT) provides instant communication for your frontline teams on iOS, Android, and ruggedized devices such as Zebra. Frontline workers can now securely communicate with a familiar walkie-talkie experience without needing to carry bulky radios. Only users who turn on RingCentral PTT in their app can become participants and communicate with each other using push to talk. It works anywhere with WiFi or cellular internet connectivity.

Collaborate more effectively with colleagues, clients, and contractors with team messaging, task assignment, calendar sharing, and more. Also, utilize out-of-the-box integrations with Jira, Asana, Box, Google Drive, OneDrive, and more.

You can also share images, tasks, events, and even documents and files stored on your computer or your Google Drive, Box, OneDrive, and Dropbox accounts with your team members and messaging groups.

Whether you're an Apple or Android user, you can use your smartphones and tablets to make and receive calls, join and host meetings, team message coworkers and partners, send and receive faxes and texts, set up and join conferences, and configure phone system settings, notifications, and voicemail.

Host an unlimited number of audio conference calls, with up to 1,000 attendees per conference. Each user gets unique host and participant access codes.

Hold video meetings with screen sharing, in-meeting public and private chat capabilities—anytime, anywhere, on any device. Guests can easily video meetings with a full-featured experience, no download needed, through their browser.

RingCentral delivers crystal-clear HD quality video and voice.

With RingCentral Whiteboard, meeting participants have a canvas for collaboration to brainstorm, draw, upload images, type, add shapes, and more.

Collaborative notes allows meeting participants to simultaneously take meeting notes, assign action items, and insert images from the meeting window. These notes can then be shared to a team for continued collaboration post-meeting.

The meeting host can create breakout rooms that are totally isolated from the main session and pre-assign participants to join. There, they can collaborate via separate sessions and work on allocated tasks, discussions, or exercises.

Send and receive faxes from your computer, mobile device, Microsoft Outlook, cloud storage providers (such as Dropbox), and more.

Store an unlimited* amount of documents, spreadsheets, presentation files, contracts, invoices, images, videos, and recordings.
*Retention period applies.

End-to-end encryption (E2EE) prevents any unauthorized third party-including RingCentral-from accessing the conversation. For security minded organizations, E2EE provides privacy for privileged conversations–as well as protection against third party intrusion and attacks.

The host of the meeting or participants with moderator access can record a RingCentral Video meeting.

RingSense is a conversation intelligence solution for sales teams. Using recorded video meetings and phone calls, RingSense is designed to accelerate pipeline, enhance revenue forecasts, empower sales teams, and scale revenue operations. It syncs with popular CRMs, such as Salesforce, and helps reps have more accurate information across their prospect and customer interactions to maximize win rates and help prioritize opportunities. It also helps sales managers and leaders provide more effective coaching and soft-skills guidance to their reps.

RingCentral Rooms is a video conference room system that is easy to set up, manage, and use, with flexible configurations to meet your needs. RingCentral Rooms enables in-person and hybrid collaboration by equipping rooms with video meetings, calling, and screen-sharing through one system. Anyone can easily book a room through their calendar, and join a RingCentral Video, Zoom, and Webex meetings with one-tap of a button.

Easily set up and run webinars with interactive features, customized branding, simplified registration, post-webinar analytics - all in a single app. Webinars gives hosts and panelists the ability to host large events with interactive features that put you in control and simplify the pre, during, and post webinar experience through features such as Host Prep, Q&A and Polling, Debrief Session, Recordings, Analytics, and Marketing integrations.

RingCentral’s Cloud PBX has an SLA of 99.999% uptime, which equates to just 78 seconds of downtime per quarter—the gold standard for uptime SLAs. Our global network of 34 data centers is fully redundant geographically in every location where we operate—allowing us to deliver 99.999% uptime for over 5 years.

RingCentral Single Sign-On (SSO) provides a seamless authentication experience for end users. After sign-in, users can launch any of their assigned RingCentral applications without reentering their credentials. Integrates easily with any identity provider (IdP) that supports SAML 2.0, such as Okta, OneLogin, Ping Identity, Microsoft Azure Active Directory, Google Workspace or your homegrown IdP.

Unlimited chat and phone support.

Get the most out of RingCentral with a portfolio of professional and personalized services, ranging from planning, designing, and implementation to project management, ongoing support, and consulting.

Sophisticated call management, enabling you to configure your phone system across the entire company, regardless of location or device. Optimize communication with custom admin and user configurations online or using the mobile app.

Call management features include:

• Answering rules
• Call forwarding
• Call transfer
• Call screening
• Call flip
• Call logs
• Presence
• Notifications
• Shared lines
• Call park
• Intercom
• Paging

RingCentral Cost Center Management allows Administrators to create a hierarchical structure of billing codes that reflect their organization by the department and/or location as well as RingCentral account, and allocate incurred expenses across that structure as a way to better understand and assign cost.

Allows management of all site assets (e.g. satellite offices, branch locations, international offices, etc.) in all locations within a single account.

Use RingCentral Roles and Permissions to provide role-based control over the functions accessible to your users. Each role includes a set of permissions that defines how much of the RingCentral system a user can access.

RingCentral offers seven ready-to-use, standard roles for common positions, such as administrator, manager, or user that come with the appropriate permissions already defined. For more specialised needs, you can easily create your own custom roles and specify the permissions you want. You can use both standard and custom roles with your users.

View complete call records and call history, check online for incoming and outgoing business phone calls, including the call details such as the name of the caller, the number or extension dialed, and the time, date, and duration of the call, with RingCentral Call Logs.

Get powerful dashboards with interactive run-time graphical representations for focused monitoring and investigation.

• Ability to pinpoint a particular concentration of problematic calls to identify patterns in quality degradation at the country, regional, and local levels.
• Easy-to-understand quality scores for media streams based on transport information, including jitter, latency, packet loss, and codecs.
• Tracking of quality trends down to the individual user and call level.

RingCentral Adoption analytics provides deep insights organizations can use to gain visibility and drive adoption. From company-wide overviews to identifying individual power or low users, the Adoption & Usage report helps IT teams determine which areas to focus their attention on.

Gain insights, make decisions, and take action with RingCentral Business Analytics. Get visibility on how your communications drive your business, from anywhere, on any device. See what’s happening with interactive reports or explore historical trends and patterns across your entire business.

What makes it Business Analaytics Pro? Get answers to your most critical questions by customizing your reporting and analysis with intuitive, easy-to-use interfaces. Use pre-defined templates or start from scratch with no special skills required. Stay on top of what’s happening with report subscriptions, and data-driven alerts delivered right to your inbox. Get more built-in storage with more options.

The Rooms & Devices report is a powerful tool for IT Administrators who are responsible for managing and maintaining optimal infrastructure and ensuring that the employees in their company can use the communication tools with minimum interruption. It provides the IT Administrator the ability to proactively monitor the global health of the company’s RingCentral Rooms and hard-phone infrastructure. The report can be used to identify issues impacting users regarding service availability of Rooms and hard-phones.

This add-on provides real-time call queue performance data to help your organization get more done.

• Monitor queue and agent performance through fully customizable, real-time dashboards. Track trends and patterns for more efficient staffing and SLA management.
• Get a better understanding of call queue performance with complete end-to-end visibility of key metrics. Select the widgets that best offer the insights you need like service level, call volume, agent details, and more.
• Customize your dashboard and configure the data to meet your specific needs. Project your dashboard on a TV screen to boost team spirit and motivate queue members.

RingEX enables businesses of all sizes to take their communications to the cloud. With a suite of over 500 APIs for voice, SMS/ MMS, team messaging, video, fax, data, and configuration - you have the power to completely revolutionize the way your business communicates. Use RingCentral APIs to embed your phone into any app or configure customized workstreams to meet your unique business needs.

RingCentral provides flexibility with multiple integrated telephony deployment options for Microsoft Teams to deliver a solution that balances user needs with cost.

Great for users with E1/E3 Microsoft (avoid the Microsoft calling fee):
Embedded Dialer: Easy access to RingCentral’s embedded dialer in the Microsoft Teams Sidebar with SMS, Fax, Voicemail and other great telephony capabilities.

Great for users who want a native Teams calling experience and have an E5 license:
RingCentral takes over the calling back-end for Teams calling experience. Powerful cloud PBX capabilities without having to leave the Teams interface. It's non-branded and looks like Microsoft Teams with RingCentral running the phone system behind the scenes.

RingCentral offers the largest ecosystem of integration apps in the communications and collaboration space to maximize productivity and efficiency. Get integrations for bots, AI, analytics, archiving, automation, productivity, and more.

Move both historical and current records starting from the time you set up to the cloud immediately - resolving storage limitations and freeing up resources. Archive call recordings, voicemails, text messages, and faxes to your Box, Smarsh, Dropbox™, or Google Drive™accounts or to an SFTP server, and securely search and retrieve past records anytime.

RingCentral Archiver is an automatic and convenient archival solution within the RingCentral admin portal.

RingCentral is proud to deliver the deepest and highest quality integrations across leading CRMs.

Bring the functions and features of RingEX into your business apps such as Salesforce, Zendesk, Microsoft Dynamics, Hubspot to optimize workflows for revenue, customer, and support teams.

Bring the functions and features of RingEX into your vertical's business apps such as Canvas, Smarsh, etc.