Dialing up innovation
We innovate fast to help you work smarter, not harder.
Report
2022 State of Customer Experience Technology
A study on how businesses deliver industry-leading customer experience by prioritizing the right technologies.
Report
MetriStar Top Provider Award for Contact Center Platforms
RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms.
Report
Omdia 2021 UCaaS North American Scorecard
For the 5th year in a row, Omdia names RingCentral its UCaaS Scorecard leader and the market share leader.
Tools & templates
Remote readiness quiz
Ready to go remote? Take this 5 minute quiz to see if you’re properly equipped for a work-from-home culture.
Tools & templates
Meeting value calculator
Are you spending too much time in meetings? See how much it’s really costing you (and your business) with this quiz.
Ebooks & Guides
The contact center playbook
Find out how five small and mid-sized businesses are upleveling the customer experience with RingCentral Contact Center.
Report
2021 state of hybrid work report
Is your business new to hybrid work? You’re not alone. Discover how other businesses like yours are navigating hybrid work.
Video
Blake Morgan webinar series
How to improve culture and engagement amongst remote agents.
Ebooks & Guides
What your employees need to keep your customers happy
How important is employee experience?
Infographic
Are your communications slowing you down?
Having too many apps might be doing more harm than good.
Ebooks & Guides
How telecoms can embrace the omni-digital era
Challenges that telecoms should address to differentiate through customer experience.
Ebooks & Guides
Managing work-from-home contact center agents
Best practices and readiness guide for success.
Webinar
How to transform your contact center in the remote work era
Move your company’s contact center to a WFH agent model
Ebooks & Guides
How to launch a call deflection strategy
Streamline your contact center activity by deflecting calls to digital channels.
Ebooks & Guides
Introducing: Engage Messaging
Guarantee continuous conversations across all devices.
Ebooks & Guides
Contact center disaster recovery
Best practices and readiness guide for success.
Webinar
Avoiding the pitfalls in enabling remote agents
How can agents stay productive while working remotely?
Video
WFH: A guide for supervisors
A guide for supervisors navigating working from home.
Ebooks & Guides
The customer service guide to WhatsApp Business
Messaging is the future of communication, and of customer service.
Video
The at-home agent masterclass
Everything from the benefits of remote agents, to examples of remote support teams getting it right.
Tools & Templates
Rule-based call routing template
Use this template to build your own rule-based call routing for your facility.
Ebooks & Guides
Collaboration-enabled care research report
Your guide to closing communication gaps to support value-based care.
Webinar
Supporting increased virtual care demand
Infographic
5 winning strategies for healthcare communications
Here are five winning strategies for successful, efficient, effective healthcare communications.
Infographic
The high cost of poor patient experience
Learn what poor patient experience is impacting and how to improve it.
Ebooks & Guides
Connecting the ideal patient experience
Learn how RingCentral can enable real-time care team collaboration.
Tools & Templates
Staff utilization best practices: A checklist for providers
This checklist explores staff utilization best practices to ensure your practice is staffed efficiently and that the patient experience is top notch.
Tools & Templates
Healthcare patient access center checklist
This self-assessment can determine whether a cloud contact center can improve your current patient outreach and engagement capabilities.
Ebooks & Guides
Top digital patient expectations for your medical facility
Reimagine your patient care experience with a cloud communications solution.
Infographic
How to uplevel your customer experience game
Add more ways for customers to interact with your business.
Ebooks & Guides
Remote agent playbook
Prepare your contact center with a business continuity plan to make remote work a functional reality.
Ebooks & Guides
What your employees need to keep your customers happy
Why contact centers are essential to a unified communication experience.
Ebooks & Guides
Contact Center 2.0: Tomorrow's solutions for today's customers
Tomorrow’s solutions for today’s customers.
Infographic
Disjointed and disgruntled
How broken communications workflow impacts customer satisfaction & the bottom line.
Ebooks & Guides
How long hold times affect your customers' experience
What really happens when you put a customer on hold?
Ebooks & Guides
The future of customer experience
A guide to building your business around the customer.
Webinar
Disruptive customer engagement
Join industry analyst Sheila McGee-Smith as she shares how companies are using the cloud to transform customer relationships in ways that disrupt their industries.
Ebooks & Guides
How to build a modern digital customer service strategy
10 real-world insights for B2C leaders.
Ebooks & Guides
The outbound playbook
Your go-to guide for using an outbound contact center solution to create a proactive customer experience.
Checklist
Digital customer service checklist
A high-level list of essential channels that B2C customer service teams should be considering.
White paper
Telephony in Microsoft Teams - What to look for 2023
Why third-party Teams telephony solutions lead the market
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