Contact Center Integrations and APIs

Deliver better service and sales by leveraging your most important business tools.

A male agent on a call with a list of app integrations available such as Box, Zendesk, Hubspot, and Slack

Agents and customers want the same thing: fast, smooth, and positive interactions—no matter the mode of communication. You can achieve exactly that and more with RingCentral’s AI-first omnichannel contact center solution.

We offer open APIs that you can tailor to your specific needs as well as a wide gallery of ready-to-use integrations that make it easy to leverage the trusted CRM tools you rely on every day. Our next-generation call center software ensures that your support and sales teams are equipped with a smart, consolidated agent desktop that arms them with the right information at the right time, making work a breeze while still meeting customer expectations.

Accelerated operational agility

Utilize a pre-built cloud contact center integration that can be deployed in hours to eliminate delays, reduce costs, and scale according to your specific business needs.

Personalized interactions

Get a 360° view of all relevant information throughout the entire customer journey within a dashboard to help agents better understand who is calling, why, and how to provide the best customer support possible.

Increased agent productivity and efficiency

Improve contact handle times, reduce agent effort, and streamline workflows with a unified CRM and intelligent automation of core business processes.

Better business decisions

Leverage customer data, AI analytics and reports, and automatically synchronized information between your contact center and CRM system to make truly informed business decisions.

RingCentral Omnichannel Tools

The RingCX Agent dashboard with an integrated CRM app

Customer Relationship Management (CRM) Integrations

Deploy ready-to-use integrations for Salesforce, Microsoft Dynamics, Oracle Service Cloud, ServiceNow, Zendesk, SAP Cloud for Customer (C4C), NetSuite, SugarCRM, Bullhorn, and other key CRM providers.

Utilize data from IVR or CMS for screen pops, giving live agents pop-ups displaying helpful information required to answer questions, provide support, and augment overall customer experiences.

Using CRM data, identify and connect callers to the ideal contact center agent, improving first contact resolution, average handle time, and customer and agent satisfaction.

Computer Telephony Integration (CTI)

Take advantage of an intuitive, AI-powered dashboard interface that serves as a central hub for all office communications on your desktops and laptops.

Achieve flexible communications—live chat, email, SMS, voicemail, fax, help desk tickets, and more—within a singular platform and expand your business without adding costly infrastructure.

Accurately measure and monitor KPIs through AI analytics, real-time data, and historical reporting from inbound and outbound call storage, logs, and recordings.

The RingCentral for Salesforce integration dashboard

TheRingCentral for Dyamics 365 integration dashboard showing a list of actions for a particular customer

Compliance

Incorporate apps that meet industry-defined security requirements and can manage risks to help you handle all kinds of cybersecurity challenges.

Provide callers with the peace of mind they deserve by employing a contact center information security standard that ensures payment card information is maintained in a secure environment.

Safeguard customer data and guarantee 99.99% uptime through compliance and adherence to several key reliability standards.

Security

Keep customer information (contact names, phone numbers, emails, addresses, etc.) secure through contact center solutions that support the encryption of information at rest.

Create and modify security profiles to manage how much or little access and power users have over the contact center software features.

Protect your call center from fraud by investing in a workforce management tool that makes way for thorough and effective employee training that focuses on the proper use of contact center tools and technology.

The RingCentral Contact Center MyZone dashboard

Integrations

Tailor every experience

Personalize services through CRM integrations. Automatically surface purchase history, past interactions, ticket status, and more. Get the full picture and connect to any proprietary CRM or other back-end systems with our open APIs.

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eBook: A female contact center speaking to a client

eBook: A female contact center speaking to a client

CRM software is the key to better agent experience, improved customer engagement, and streamlined workflows.

Read the datasheet

Contact Center Integrations FAQs

These are connections between your contact center and third-party applications, software, and other business-critical systems. Integrating the tools you use allows you to share data from one platform to another within a singular system, making the work much easier. They also allow you to add functionality to your contact centers, such as transcription, call recording, call routing, and the list goes on.

Whether you provide customer service through phone, chat, email, or social media channels, creating a seamless customer experience is always crucial. You need the right tools to make this happen. Here are some of the integrations you should be on the lookout for before making a final decision and going all-in:

Workflow automation
Translation
AI tools
Customer relationship management
Team communication and collaboration
Workforce management
Channel elevation
Skills-based routing
Agent presence

Look for a provider that works where you work. For instance, RingCentral integrates key business applications with messaging, video, and telephony capabilities. Moreover, we leverage artificial technology and business intelligence to help businesses automate processes, lessen redundant tasks for agents, empower supervisors with AI-generated insights and analytics, and, more importantly, ensure that customers get prompt and professional support every single time.

We have the AI-first CX technologies to make sure each customer interaction will ultimately result in complete customer satisfaction. Click here to learn more about our omnichannel contact center, products and services, and pricing.

Integrate your favorite apps with RingCX and enjoy better agent and customer experiences.

RingCX overview

The message window of the RingCX Agent dashboard

The overview of the RingCX dashboard

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