While Dialpad offers pricing for business communications that appear to be lower at first, the plans (Standard Plan at $15 per user per month and Pro Plan at $25 per user per month) don’t take into account the “hidden add-ons” needed for a full suite of business communications, like call recording, internet fax, and additional local, toll-free, and international numbers. Moreover, Dialpad contact center packages are comparatively more costly than those of RingCentral and other alternatives.
RingCentral’s package is more comprehensive, cheaper, and flexible when you add together all the features you receive and the users you can accommodate. Plus, RingCentral provides options that cater to the needs of businesses of all sizes: small, medium, enterprises, and more.
For UCaaS solutions, you can choose from our Core Plan, Advanced Plan, or Ultra Plan, and enjoy a long list of features, including unlimited calling, auto call recording, IVR, internet faxing, AI tools, and more. For CCaaS solutions, you can choose between RingCX and RingCentral Contact Center and get exhaustive functionality, such as virtual agents, intelligent routing, power dialers, reporting and analytics, and more.