AI Phone System |
The world’s most reliable cloud phone system with built-in team messaging – all reimagined with AI at every step.
Advanced SMS Inbox
Simple, scalable, compliant SMS marketing
Boost sales and delight customers with less effort using advanced SMS capabilities and targeted messaging - all from one trusted business number.
Deeply integrated
Continue to leverage other pre-built SMS integrations and APIs for a seamless, integrated experience across your business stack.
Advanced SMS capabilities
Unlock powerful SMS features for marketing and customer support teams with your trusted RingCentral business numbers.
Transparent pricing
Save with low monthly per-user fees, and take advantage of included SMS allotments, bundles, and low rates.
Supercharge your numbers with advanced SMS capabilities
SHARED TEAM INBOXES
Delight customers with fast response times
Share a team inbox for SMS conversations
Set up a shared inbox where your team can access and manage all SMS conversations, ensuring nothing slips through the cracks.
Work together on customer messages
Claim, transfer, and resolve SMS conversations with ease, allowing your team to provide a smooth, unified customer experience.
Deliver personalized support every time
Keep everyone on the same page by sharing notes within the team, so every response feels tailored and informed.
SMS FOR MARKETING
Achieve marketing and sales goals with targeted outreach
Personalized SMS campaigns
Easily send updates, notifications, alerts, or promotions to any number of recipients with advanced messaging rules to segment your customers perfectly.
Faster and easier payments
Send secure payment requests with invoice references, memos, and tip options, allowing customers to pay instantly via Apple Pay®, Google Pay™, or credit card from their mobile device.
Simple, worry-free consent management
Easily track and manage SMS consent for every new and existing contact to stay compliant with web forms, built-in tracking, validation, and opt-out management.
AUTOMATION AND EFFICIENCY
Speed up communications operations
Automate appointment scheduling
Decrease no-shows and keep customers engaged with automated messages for appointment scheduling, reminders, follow-ups, and easy two-way communication.
Respond to your customer quickly
Create personal and team-based SMS templates to reply faster to your most common customer inquiries.
Automate SMS workflows
Save time and drive ROI by creating automated SMS replies for out-of-office hours, support requests, instant replies, and more using a custom or pre-built SMS IVR.
"Using RingCentral, we can catch those keywords – like “more information” or “classes” – and automatically drop in our brochure. That has definitely helped us sign up more customers."
Dan Alexander, Owner and Instructor
50%
increase in customer sessions
80%
reduction in admin work
Getting started in three easy steps
01
Ask your RingCentral rep to add Advanced SMS Inbox to your account.
02
Activate your numbers to get started.
03
Invite your team to join your Advanced SMS Inbox.
Integrate with our open platform
Trigger messages from your CRM and other apps with pre-built SMS integrations. Plus, create custom SMS workflows with our open APIs for marketing and client engagement.
Advanced SMS features that uplevel your customer interactions
Shared team inboxes
Allow multiple team members to collaborate while texting from one phone number with features like claiming or assigning conversations, private notes, and more.
Targeted blasts & sequences
Schedule or reuse SMS campaigns to send personalized messages to unlimited contacts, all with built-in STOP automation.
Scheduled messages
Automate meeting reminder text messages with reply options through Calendly integration.
Tag contacts
Tag teammates in internal chats to collaboratively resolve issues behind the scenes.
Collect payment & reviews
Send payment requests and collect reviews easily, with options
for invoices, memos, tips, and direct links to review sites.
Send and receive any doc
Text documents of any size or format via SMS/MMS, allowing contacts to share, view, receive, or download anytime, anywhere.
Auto consent opt-in/out
Automatically collect and manage opt-ins, ensuring compliance
with SMS consent levels from day one.
Automations for replies
Create or deploy pre-built Interactive Text Receptionist to any line for automated replies to FAQs, self-scheduling appointments, orders, and more.
One unified business number
Text on your business line for one-to-one or one-to-many SMS conversations, sharing a unified number with team members.
More resources
DATASHEET
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7 ways to use Advanced SMS Inbox for better customer service
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