Resource Center

A graphic illustration of a woman reviewing items on her checklist

Dialing up innovation

We innovate fast to help you work smarter, not harder.
  • Show all
    Checklist
    Customer story
    Datasheet
    Ebooks & guides
    Expert Q&A
    Infographic
    New insight
    Report
    Tools & templates
    Video
    Webinar
    White paper
    Show all
    RingEX
    Customer Experience
    Ebooks & Guides
    Integrating Unified Communications and Contact Center
    COMMfusion's Blair Pleasant explains why breaking silos supports employee and customer experience success.
    Read the eBook
    Infographic
    Human Connections Survey Report
    80% of Americans believe they currently have the freedom to work from anywhere but only 12% believe they will have the same freedom in 2022.
    Learn more
    Report
    2023 Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, report.
    Gartner names RingCentral a Magic Quadrant Leader again, for the 9th year in a row.
    Get the report
    Ebooks & Guides
    The key to building a customer-centric team
    Learn how combining UCaaS and CCaaS can turn you into a customer-obsessed business, reduce operational costs, and more.
    Read the eBook
    Ebooks & Guides
    What your employees need to keep your customers happy
    Learn how equipping your employees with the right tools sets them up to provide the best possible customer service.
    Read the eBook
    Ebooks & Guides
    Unified Communications as a Service for dummies
    Everything you need to know about Unified Communications.
    Read now
    Report
    Omdia 2021 UCaaS North American Scorecard
    For the 5th year in a row, Omdia names RingCentral its UCaaS Scorecard leader and the market share leader.
    Read Report
    Tools & templates
    Remote readiness quiz
    Ready to go remote? Take this 5 minute quiz to see if you’re properly equipped for a work-from-home culture.
    Get your results
    Connected teams get more done
    View on-demand product demos.
    View demos
    White paper
    The way to workplace zen
    Today’s workers seek greater simplicity from their business communications.
    Learn more
    White paper
    Transforming the investment advisor’s client communications capabilities
    In this white paper, we discuss the need for collaboration workflows, the problems of a patchwork approach, and what steps firms are taking.
    Read more
    White paper
    Financial services: Transformative communications technologies and use cases
    Across the financial services industry, investors, depositors, borrowers, and policyholders demand greater access, less wait times, and actionable advice. To get it right, firms must establish the proper mix of human-led and digital-led services.
    Learn more
    Ebooks & Guides
    Investment advisory solutions: Reducing the time to “yes” with collaborative communications
    From solicitation to onboarding, from capital calls to client retention, the investment advisor’s role requires collaborative communication tools more than ever before.
    Learn more
    Ebooks & Guides
    The contact center playbook
    Find out how five small and mid-sized businesses are upleveling the customer experience with RingCentral Contact Center.
    Learn more
    Bring your people together with RingCentral
    View upcoming and on-demand webinars.
    View webinars
    Checklist
    High-tech communications and collaboration checklist
    In a highly competitive sector, technology companies need to constantly innovate on a global basis everyday.
    Get the checklist
    Ebooks & Guides
    RingCentral for high-tech
    At the heart of innovation is the need to keep your employees and teams always connected as they take new products and services to market.
    Read more
    Infographic
    High-tech collaborative workplace
    Stay ahead of the curve and increase productivity in your high-tech workplace with collaborative communications.
    Learn more
    Ebooks & Guides
    Using Microsoft 365 with a cloud communications system
    Integrating your apps doesn't have to be complicated. Read how your workforce can benefit from the RingCentral for Microsoft 365 integration.
    Learn more
    Report
    2021 state of hybrid work report
    Is your business new to hybrid work? You’re not alone. Discover how other businesses like yours are navigating hybrid work.
    Learn more
    Ebooks & guides
    The buyer’s guide to sales apps
    In this guide, we dive into how to evaluate a sales app during your buyer’s journey and share where to find the best ones.
    Learn more
    Checklist
    Buyer’s checklist for communication tools
    Are you thinking about purchasing a new communication tool? Here’s a checklist to help you pick the right one.
    Get the checklist
    Checklist
    How to know if you’re ready to retire email (and try something different)
    Are you over email? If you hit at least one of the points on our checklist, it’s time to consider an email alternative.
    Get the checklist
    Checklist
    How to spot a disengaged customer
    No business owner wants to lose a customer. Here’s a checklist to help you identify (and win back) a disengaged customer.
    Get the checklist
    Ebooks & Guides
    Why you need cloud communications for your global business
    Global success means being local everywhere, all the time.
    Learn more
    Checklist
    Conference call headsets: The 8-step buyer’s checklist
    What should you look out for when shopping for a new headset? Here’s a buyer’s checklist to help.
    Get the checklist
    Report
    Frost & Sullivan ranks RingCentral highest
    For the second year in a row, nobody does it better in the North American UCaaS market.
    Read more
    Ebooks & Guides
    Communications made for high tech
    High-tech organizations are leaning into cloud communication tools to maintain business continuity and improve virtual team collaboration.
    Learn more
    Bring your people together with RingCentral
    View upcoming and on-demand webinars.
    View webinars
    Report
    The state of unified communications in 2021
    Learn how integrated, cloud-based solutions ensure success in the remote-first future of work.
    Read more
    Customer Story
    Healthcare Claims Management ROI case study
    Learn how a revenue cycle management company realizes a 441% ROI with RingCentral.
    Check it out
    Ebooks & Guides
    7 benefits of switching from on-premises PBX to the cloud
    Your legacy systems could be hindering your collaboration.
    Read more
    Tools & Templates
    Physician's guide to stress-free telehealth visits
    This guide helps you prepare for the new normal.
    Read more
    Video
    Blake Morgan webinar series
    How to improve culture and engagement amongst remote agents.
    Watch now
    Finally, the communications platform your teams and customers will love
    View on-demand product demos.
    View demos
    Ebooks & Guides
    Excelling in the experience economy
    The rules of customer engagement have changed.
    Read more
    Infographic
    How patients feel about telehealth today
    Statistics and comments from real-life patients.
    Read more
    Ebooks & Guides
    Evaluating enterprise telephony for Microsoft Teams
    Learn about RingCentral for Microsoft Teams.
    Read more
    Tools & Templates
    Collaboration checklist for start ups
    How effective is your employee collaboration?
    Read more
    Ebooks & Guides
    Guide to telehealth in rural America
    Best practices to create a telehealth business model.
    Read more
    Tools & Templates
    Start a remote-ready business in 10 steps
    A checklist for starting a company.
    Read more
    Infographic
    Communication issues drive shopper frustration
    Top 3 issues shoppers face when interacting with retailers
    Read more
    Ebooks & Guides
    What your employees need to keep your customers happy
    How important is employee experience?
    Read more
    Ebooks & Guides
    Five steps to increasing unified communications user adoption
    Focus on usage and adoption.
    Read more
    Infographic
    Are your communications slowing you down?
    Having too many apps might be doing more harm than good.
    Read more
    Ebooks & Guides
    How telecoms can embrace the omni-digital era
    Challenges that telecoms should address to differentiate through customer experience.
    Read more
    Ebooks & Guides
    Managing work-from-home contact center agents
    Best practices and readiness guide for success.
    Read more
    Finally, the communications platform your teams and customers will love
    View on-demand product demos.
    View demos
    Webinar
    The top 20 communication trends
    Riding the innovation wave.
    Watch now
    Webinar
    How to transform your contact center in the remote work era
    Move your company’s contact center to a WFH agent model
    Watch now
    Ebooks & Guides
    The CFO imperative
    Leveraging UCaaS to drive business transformation.
    Read more
    Tools & Templates
    Telehealth best practices
    Implement telehealth services effectively and efficiently.
    Read more
    Ebooks & Guides
    How to launch a call deflection strategy
    Streamline your contact center activity by deflecting calls to digital channels.
    Read more
    Connected teams get more done
    View on-demand product demos.
    View demos
    Ebooks & Guides
    Introducing: Engage Messaging
    Guarantee continuous conversations across all devices.
    Read more
    Infographic
    4 alternatives to Zoom
    For small businesses.
    Read more
    Tools & Templates
    How customer-obsessed is your business?
    Take this quiz to find out.
    Read more
    Webinar
    Excelling in the experience economy
    How to hyper-personalize experiences for both customers and employees.
    Read more
    Ebooks & Guides
    Communications in the 21st century
    Entering a new era of technology.
    Read more
    Tools & Templates
    Telehealth do's and dont's
    Improve patients’ experience with telehealth.
    Read more
    Ebooks & Guides
    Contact center disaster recovery
    Best practices and readiness guide for success.
    Read more
    Webinar
    Avoiding the pitfalls in enabling remote agents
    How can agents stay productive while working remotely?
    Read more
    Ebooks & Guides
    Communications checklist for telehealth implementation
    Effectively implement telehealth services.
    Read more
    Ebooks & Guides
    The connected shopper and employee communications report
    Understanding the communications expectations of today’s shoppers.
    Read more
    Ebooks & Guides
    Sample business models for successful telehealth services
    Get a sense of how your practice could leverage telehealth services.
    Read more
    Video
    WFH: A guide for supervisors
    A guide for supervisors navigating working from home.
    Watch now
    Ebooks & Guides
    Connected telehealth
    Improve patient outcomes from anywhere with secure cloud communications technology.
    Read more
    Connected teams get more done
    View on-demand product demos.
    View demos
    Tools & Templates
    Telehealth technology checklist
    Ensure you have the right technology and equipment.
    Read more
    Ebooks & Guides
    Preparing for the future of work
    Why combining your messaging, video, and phone is key.
    Read more
    Infographic
    Connected telehealth by the numbers
    The telehealth opportunity.
    Read more
    Ebooks & Guides
    How to get maximum productivity from your remote teams
    Five organizations that streamlined collaboration.
    Read more
    Tools & Templates
    Getting started with telehealth services
    The essential checklist.
    Read more
    Bring your people together with RingCentral
    View upcoming and on-demand webinars.
    View webinars
    Infographic
    5 things you'll need in your collaboration solution
    Help make WFH work for everyone.
    Read more
    New insight
    Running a remote-friendly legal practice
    Learn how to prep your team and operations for the WFH life.
    Check it out
    Ebooks & Guides
    The customer service guide to WhatsApp Business
    Messaging is the future of communication, and of customer service.
    Learn more
    White paper
    The digital campus + cloud communications
    A white paper by Aragon Research.
    Download
    Video
    The at-home agent masterclass
    Everything from the benefits of remote agents, to examples of remote support teams getting it right.
    Watch now
    Ebooks & Guides
    How to run a remote-friendly healthcare practice
    Tips on client retention, starting an online-friendly practice, and more in a WFH world.
    Check it out
    Tools & Templates
    Rule-based call routing template
    Use this template to build your own rule-based call routing for your facility.
    Read more
    Ebooks & Guides
    Collaboration-enabled care research report
    Your guide to closing communication gaps to support value-based care.
    Learn more
    Webinar
    Video meetings: All you need to work from anywhere
    Watch now
    Webinar
    Supporting increased virtual care demand
    Watch now
    White paper
    RingCentral Video security white paper
    Learn how we are extending our security commitment to RingCentral Video.
    Check it out
    Infographic
    5 winning strategies for healthcare communications
    Here are five winning strategies for successful, efficient, effective healthcare communications.
    Read more
    Infographic
    The high cost of poor patient experience
    Learn what poor patient experience is impacting and how to improve it.
    Learn more
    Bring your people together with RingCentral
    View upcoming and on-demand webinars.
    View webinars
    Tools & Templates
    Patient scheduling framework
    Use this template to streamline scheduling and improve patient satisfaction.
    Learn more
    Ebooks & Guides
    Connecting the ideal patient experience
    Learn how RingCentral can enable real-time care team collaboration.
    Read more
    Tools & Templates
    Staff utilization best practices: A checklist for providers
    This checklist explores staff utilization best practices to ensure your practice is staffed efficiently and that the patient experience is top notch.
    Check it out
    Ebooks & Guides
    Cloud-to-cloud migration is easier than you think
    Migrating cloud providers can seem challenging, but it may be a lot easier than you think.
    Learn more
    Tools & Templates
    Healthcare patient access center checklist
    This self-assessment can determine whether a cloud contact center can improve your current patient outreach and engagement capabilities.
    Check it out
    Finally, the communications platform your teams and customers will love
    View on-demand product demos.
    View demos
    Ebooks & Guides
    Top digital patient expectations for your medical facility
    Reimagine your patient care experience with a cloud communications solution.
    Check them out
    Infographic
    How to uplevel your customer experience game
    Add more ways for customers to interact with your business.
    Read more
    Ebooks & Guides
    The digital building blocks of care coordination
    Dramatically streamline your healthcare workflow for faster care and lower costs.
    Learn more
    White paper
    RingCentral Video: A video-first, digital collaboration experience
    A white paper by Jon Arnold, Arnold & Associates.
    Check it out
    Ebooks & Guides
    Remote agent playbook
    Prepare your contact center with a business continuity plan to make remote work a functional reality.
    Read more
    Video
    The remote work masterclass
    Quick lessons to master working from anywhere.
    Watch now
    Checklist
    Shift your company from in-office to remote culture
    Need to transition your company from an in-office to remote culture? Here’s how to do it in 10 steps.
    Get the checklist
    Checklist
    Transition to remote work with these steps
    Is your company going remote? Need to adapt to working from home? Here’s a handy checklist with 9 things that’ll help you transition successfully.
    Get the checklist
    Checklist
    A remote manager's checklist
    New to managing a team remotely? Here’s a checklist of daily, weekly, and quarterly tasks that’ll help you keep your team on track and productive even when everyone’s scattered and working from home.
    Get the checklist
    Checklist
    The remote worker's task list
    New to working remotely? Here’s a checklist of daily, weekly, and quarterly tasks that’ll help you stay on track and productive even when you’re working from your living room couch.
    Get the checklist
    Finally, the communications platform your teams and customers will love
    View on-demand product demos.
    View demos
    Report
    The 2020 customer communications review
    This survey of US consumers looks at consumers’ preferences when it comes to communicating with businesses.
    Check it out
    Report
    Understanding the real cost of your communications system
    Total cost of ownership: There’s more than meets the eye.
    Learn more
    Ebooks & Guides
    What your employees need to keep your customers happy
    Why contact centers are essential to a unified communication experience.
    Read more
    Report
    Cloud-to-cloud migration is easier than you think
    Combine multiple communications apps into a single, unified platform.
    Learn more
    Connected teams get more done
    View on-demand product demos.
    View demos
    Ebooks & Guides
    Global communications simplified
    A guide to being local everywhere, all the time.
    Read more
    Infographic
    Creating effortless employee and consumer experiences
    Deliver a frictionless, omnichannel experience to customers by seamlessly connecting employees to both shoppers and each other.
    Learn more
    Ebooks & Guides
    Contact Center 2.0: Tomorrow's solutions for today's customers
    Tomorrow’s solutions for today’s customers.
    Check it out
    Ebooks & Guides
    The power of cloud communications for healthcare providers
    Find out how these HIPAA-regulated customers are able to make the most of devices, from tablets to phones to video conferencing, all without hindering their compliance.
    Read more
    Expert Q&A
    Deliver effortless shopper and employee experiences
    Winning in retail with cloud communications and collaboration.
    Learn more
    Ebooks & Guides
    Communication matters
    How employee empowerment impacts brand experience.
    Read more
    Infographic
    Disjointed and disgruntled
    How broken communications workflow impacts customer satisfaction & the bottom line.
    Read more
    Ebooks & Guides
    How long hold times affect your customers' experience
    What really happens when you put a customer on hold?
    Read more
    Datasheet
    RingCentral Video datasheet
    Powerful online meetings with team collaboration.
    Check it out
    Ebooks & Guides
    The future of customer experience
    A guide to building your business around the customer.
    Learn more
    Webinar
    Disruptive customer engagement
    Join industry analyst Sheila McGee-Smith as she shares how companies are using the cloud to transform customer relationships in ways that disrupt their industries.
    Download
    Ebooks & Guides
    The power of connection
    Why you should integrate your apps with UCaaS.
    Read more
    White paper
    Seeing is believing white paper
    Enterprises increasingly recognize cloud video conferencing as a must-have technology.
    Download
    Connected teams get more done
    View on-demand product demos.
    View demos
    Report
    2019 Aragon Research Globe™ for unified communications and collaboration
    Discover the strengths RingCentral was recognized for.
    Download
    Ebooks & Guides
    Unify your communications
    Discover the benefits of unifying your cloud communications on a single platform, from one vendor.
    Download
    Report
    Omdia: Service provider scorecard
    A look at the top 10 UC as a service (UCaaS) providers in North America.
    Download
    Bring your people together with RingCentral
    View upcoming and on-demand webinars.
    View webinars
    Ebooks & Guides
    Live in your apps
    Disconnected apps, disconnected work. Wasted time at work costs billions of dollars a year.
    Download
    Infographic
    Get even more out of your RingCentral service
    Four capabilities that come included at no extra charge.
    Download
    Infographic
    Boost the customer experience to new heights
    Put the power of RingCentral Contact Center to work in your organization.
    Download
    Ebooks & Guides
    How to build a modern digital customer service strategy
    10 real-world insights for B2C leaders.
    Download
    Ebooks & Guides
    The outbound playbook
    Your go-to guide for using an outbound contact center solution to create a proactive customer experience.
    Download
    Checklist
    Digital customer service checklist
    A high-level list of essential channels that B2C customer service teams should be considering.
    Download
    Try another search term or use the quick link: