Telephony has grown in complexity and importance over the years, but phone systems remain as significant as ever, particularly in the business world. Whether you’re supporting customers, pitching prospective clients, or just trying to help your team members keep your projects tightly managed, you need the right business phone app.
RingCentral RingEX is the business phone system app you’ve been waiting for. With simple international calling, automatic call routing for incoming calls, and more, you can take charge of your business communications. All thanks to our featured-packed all-in-one phone platform that saves you time and effort across the board.
RingCentral RingEX isn't just a typical app for business phone calls. It's designed to set a new standard for communication, offering businesses of all sizes— from startups to large corporations— everything they need to improve their incoming and outgoing calls.
That means no more sourcing multiple services to handle different channels or formats.
RingCentral’s core dashboard brings everything together and provides straightforward access to VoIP phone features, video conferencing, voicemail transcription, call recording, an auto attendant with IVR (Interactive Voice Response), and broad CRM integrations to mesh neatly with your setup.
And with our business phone apps being available on almost any desktop, mobile device, or web browser, you can forget about the limitations of an old landline or even an inferior cloud solution.
Today's businesses have to manage more types of communication than ever before. It's tough to handle internal and external phone calls, video calls, video conferences, text messages, and more. Most business phone apps can't handle all this, but RingCentral can.
RingEx is more than just a business phone service. With it, you can seamlessly unify all your channels, so you can manage them all in one place.
You can focus on one communication channel, switch between them as needed, or use them together to create efficient workflows. RingEX is designed to be easy to use, making it perfect for everyone from entrepreneurs and small business owners to senior leaders of large companies. No matter your experience level, you can achieve the results you want.
In its simplest form, a business phone app (or business call app) is a piece of software that replicates the functions of a traditional business line.
To do this, it will use technology known as VoIP (Voice over Internet Protocol), which was created specifically to fulfill that purpose.
Conveniently, anything that could be done over a classic desk phone in an office (basic call forwarding, call transfer, conference calling, caller ID, etc.) can be achieved with a VoIP system, leaving few reasons not to modernize with a business phone app.
But that isn’t all phone apps for business can do.
As we mentioned before, an advanced business phone app like RingEX can integrate phone calls with other forms of communication. It offers AI-powered features right away, helping you improve operations and stay competitive.
It can also make it easy to configure a virtual phone number or set up automated cover to minimize missed calls with basic customer support outside business hours.
So, how do you know whether you need one? Assuming that making phone calls is a big part of your business, it’s simple.
If you’re currently using a traditional business phone line, you can save money and add features. If you’re managing a remote team, you can introduce an easy and cohesive cloud-based phone system to simplify work and boost productivity. And if you’re running outreach to specific regions, using a business number app will make things run much more smoothly.
Furthermore, apps like RingEX are built to be accessible and function identically on a variety of systems and devices (including any modern mobile phone). That means you can likely move to a faster onboarding process for new hires with pared-down training materials.
Overall, unless you’re nostalgic for outdated phone systems or simply don’t need to make or receive phone calls for your business, rolling out a business phone app is a logical move to make.
We naturally believe that RingCentral RingEX is the best business phone number app available, but what can you expect from it, should you choose to use it?
Let’s break down the core benefits you get from investing in RingEX:
Why does it matter so much that you can handle your calling from any device?
There are various reasons. For example, it allows your employees to use the operating systems they prefer. If someone wants to manage things from iOS or Android devices, that’s no issue. And if they instead want to stick with their desktop apps, they can do so, as RingEX can be installed on laptops and PCs or used via browser.
This also means that it isn’t as disastrous if a main access device fails. If you typically use a laptop but it breaks at an awkward time, you can simply pivot to using the RingEX app from another device without losing any features or needing to deal with a completely different interface.
And if you provide spaces for your employees to work (whether at dedicated offices or through a coworking arrangement), you also get everything you need to set up effective hot desking arrangements.
The multi-device support means you can line up a range of devices and have each employee simply log into whichever system they prefer. RingEX’s cloud services pull out their personal number extensions and personal phone records so they can get straight to work.
RingCentral RingEX is so much more than an app for making and managing phone calls. Think of it instead of as a versatile communications hub that can handle just about any channel you need it to.
Online faxing? Simple. With RingCentral, you can send and receive faxes over the internet effortlessly. This feature is particularly useful because faxing remains widely used in various countries and industries.
Then there’s business texting, which is often convenient for sharing updates or reminders internally or with customers. RingEX supports enhanced business SMS and MMS, so you can send multimedia text messages from your business numbers, with confidence they’ll all send smoothly and reliably.
And if you ever have issues with information being siloed or important tasks being overlooked due to absences, RingEX’s use of centralized messaging and shared voicemail inboxes will be a great help. You can ensure that all calls and messages are suitably addressed without any need to chase down the details.
If you've ever considered apps for managing business phone numbers, you'll be happy to hear that RingEX makes it easy to choose the right numbers for your business.
Whenever you want to set up local phone numbers to target a particular region, you can choose from over 200 area codes within the US. This helps you strengthen your local presence when you're trying to connect with people who like doing business in their own area.
Perhaps you want to supplement your primary business number with a second phone number in a vanity format to make your brand more memorable and easier to reach. That’s easily achievable, too.
Maybe you want to provide toll-free numbers to earn some goodwill and trust from those reluctant to contact you. Through RingEX, you can make these changes—and more—in real time without disrupting your service in any way.
When you invest in RingEX, you can also invest in RingSense AI, a sophisticated tool developed to enhance just about everything RingEX already does well.
You can use AI-driven data collection and insights in many areas, helping you improve every part of your operation and make the most of your resources. It's a major step forward for business communications.
Instead of tasking someone with logging notes for every meeting, you can rely on RingSense to automatically transcribe any audio call or video call that goes through the RingCentral service. And once it’s done with the transcription, it’ll produce a summary including action points and key follow-ups.
Use the transcription feature for customer calls, and you'll have a way to make performance reviews more productive and boost customer satisfaction. You can analyze your call records in detail, looking at things like talk time and topics discussed, to identify areas for improvement and figure out how to fix them.
When your reps or agents aren’t available, your AI-powered auto attendant can step in to provide assistance and mitigate the negative impact of call queues. And when they are available, they can breeze through their calls with real-time AI support always at hand to remind them of relevant details from previous exchanges and suggest actions most likely to achieve positive results.
Bringing telephony together with other forms of communication is just the start of RingEX’s ability to connect your business systems. Boasting over 300 out-of-the-box integrations for popular CRM systems including Salesforce and HubSpot and general productivity tools including Google Workspace and Microsoft 365, RingEX can serve as the core of everything you do.
Connecting RingEX to your CRM will ensure that your call logs and records of customer interactions (complete with AI-generated insights if you have them enabled) are automatically synced to your customer profiles.
This can benefit both your customer service team and your sales team. Having the right information readily available is always helpful, and cutting down on manual data entry saves a lot of time.
Integrating RingEX with other business software can help you in similar ways. It improves your communications by adding context with conversation records and makes sharing files and information easier through the systems you use every day.