Resource Centre

A graphic illustration of a woman reviewing items on her checklist
  • Show all
    Infographic
    Guide
    White paper
    Ebooks & guides
    Blog
    Content Hub
    Press release
    Datasheet
    Video
    Support
    Report
    Tools & templates
    Show all
    RingEX
    Customer Experience
    White paper
    Tipping Point Reached: Transformative Changes in Australia’s Healthcare Communications
    Explore the challenges and opportunities facing Australian healthcare organisations, and the critical role that staff and patient communications plays as the industry undergoes significant technological transformation.
    Read more
    Infographic
    The Evolving Workplace: impact of AI on the Australian workforce
    What do Aussie's really think about AI? Will it replace our jobs in 20 years? Will it still be relevant? Find out more with our latest infographic.
    Read more
    Report
    Microsoft Teams & Telephony - Why Businesses Prefer UCaaS Providers
    Evaluating Teams Phone System should start with an assessment of whether or not it provides the necessary reliability, features and cost savings versus calling features from a UCaaS provider that can be natively integrated with the Teams client experience.
    Read more
    Ebooks & Guides
    Australian Education and Healthcare Industry Trends in 2023
    It’s time to look ahead at healthcare and education trends for 2023! The healthcare and education sectors in Australia have gone through massive evolution in the last few years, fueled in large part by the global pandemic, providing a catalyst for the transformation. Here's what to expect this year.
    Read more
    Report
    2023 Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, report.
    Gartner names RingCentral a Magic Quadrant Leader again, for the 9th year in a row.
    Get the report
    Ebooks & Guides
    Using Microsoft 365 with a cloud communications system
    Integrating your apps doesn't have to be complicated. Read how your workforce can benefit from the RingCentral for Microsoft 365 integration.
    Learn more
    Ebooks & Guides
    7 benefits of switching from on-premises PBX to the cloud
    Your legacy systems could be hindering your collaboration.
    Read more
    Tools & Templates
    Physician's guide to stress-free telehealth visits
    This guide helps you prepare for the new normal.
    Read more
    Video
    Blake Morgan webinar series
    How to improve culture and engagement amongst remote agents.
    Watch now
    Ebooks & Guides
    Excelling in the experience economy
    The rules of customer engagement have changed.
    Read more
    Infographic
    How patients feel about telehealth today
    Statistics and comments from real-life patients.
    Read more
    Ebooks & Guides
    Evaluating enterprise telephony for Microsoft Teams
    Learn about RingCentral for Microsoft Teams.
    Read more
    Tools & Templates
    Collaboration checklist for start ups
    How effective is your employee collaboration?
    Read more
    Ebooks & Guides
    Guide to telehealth in rural America
    Best practices to create a telehealth business model.
    Read more
    Tools & Templates
    Start a remote-ready business in 10 steps
    A checklist for starting a company.
    Read more
    Infographic
    Communication issues drive shopper frustration
    Top 3 issues shoppers face when interacting with retailers
    Read more
    Ebooks & Guides
    What your employees need to keep your customers happy
    How important is employee experience?
    Read more
    Ebooks & Guides
    Five steps to increasing unified communications user adoption
    Focus on usage and adoption.
    Read more
    Infographic
    Are your communications slowing you down?
    Having too many apps might be doing more harm than good.
    Read more
    Ebooks & Guides
    How telecoms can embrace the omni-digital era
    Challenges that telecoms should address to differentiate through customer experience.
    Read more
    Ebooks & Guides
    Managing work-from-home contact center agents
    Best practices and readiness guide for success.
    Read more
    Webinar
    The top 20 communication trends
    Riding the innovation wave.
    Watch now
    Webinar
    How to transform your contact center in the remote work era
    Move your company’s contact center to a WFH agent model
    Watch now
    Ebooks & Guides
    The CFO imperative
    Leveraging UCaaS to drive business transformation.
    Read more
    Tools & Templates
    Telehealth best practices
    Implement telehealth services effectively and efficiently.
    Read more
    Ebooks & Guides
    How to launch a call deflection strategy
    Streamline your contact center activity by deflecting calls to digital channels.
    Read more
    Ebooks & Guides
    Introducing: Engage Messaging
    Guarantee continuous conversations across all devices.
    Read more
    Infographic
    4 alternatives to Zoom
    For small businesses.
    Read more
    Tools & Templates
    How customer-obsessed is your business?
    Take this quiz to find out.
    Read more
    Webinar
    Excelling in the experience economy
    How to hyper-personalize experiences for both customers and employees.
    Read more
    Ebooks & Guides
    Communications in the 21st century
    Entering a new era of technology.
    Read more
    Tools & Templates
    Telehealth do's and dont's
    Improve patients’ experience with telehealth.
    Read more
    Ebooks & Guides
    Contact center disaster recovery
    Best practices and readiness guide for success.
    Read more
    Webinar
    Avoiding the pitfalls in enabling remote agents
    How can agents stay productive while working remotely?
    Read more
    Ebooks & Guides
    Communications checklist for telehealth implementation
    Effectively implement telehealth services.
    Read more
    Ebooks & Guides
    The connected shopper and employee communications report
    Understanding the communications expectations of today’s shoppers.
    Read more
    Ebooks & Guides
    Sample business models for successful telehealth services
    Get a sense of how your practice could leverage telehealth services.
    Read more
    Video
    WFH: A guide for supervisors
    A guide for supervisors navigating working from home.
    Watch now
    Ebooks & Guides
    Connected telehealth
    Improve patient outcomes from anywhere with secure cloud communications technology.
    Read more
    Tools & Templates
    Telehealth technology checklist
    Ensure you have the right technology and equipment.
    Read more
    Ebooks & Guides
    Preparing for the future of work
    Why combining your messaging, video, and phone is key.
    Read more
    Infographic
    Connected telehealth by the numbers
    The telehealth opportunity.
    Read more
    Ebooks & Guides
    How to get maximum productivity from your remote teams
    Five organizations that streamlined collaboration.
    Read more
    Tools & Templates
    Getting started with telehealth services
    The essential checklist.
    Read more
    Infographic
    5 things you'll need in your collaboration solution
    Help make WFH work for everyone.
    Read more
    New insight
    Running a Remote Friendly Legal Practice
    Learn how to prep your team and operations for the WFH life.
    Check it out
    New insight
    The Remote Work Finances Playbook for Small Businesses
    Stay on top of finances even with a remote business.
    Read more
    Ebooks & Guides
    The Customer Service Guide to WhatsApp Business
    Messaging is the future of communication, and of customer service.
    Learn more
    Video
    The At-Home Agent Masterclass
    Everything from the benefits of remote agents, to examples of remote support teams getting it right.
    Watch Now
    Ebooks & Guides
    How to Run a Remote-Friendly Healthcare Practice
    Tips on client retention, starting an online-friendly practice, and more in a WFH world.
    Check it out
    Tools & Templates
    Rule-Based Call Routing Template
    Use this template to build your own rule-based call routing for your facility.
    Read more
    Ebooks & Guides
    Collaboration-Enabled Care Research Report
    Your guide to closing communication gaps to support value-based care.
    Learn more
    Connected teams get more done
    View on-demand product demos
    View Demos
    Bring your people together with RingCentral
    View upcoming & on-demand webinars
    View Webinars
    Webinar
    Video Meetings: All You Need to Work From Anywhere
    Watch Now
    White paper
    The digital campus + cloud communications
    A white paper by Aragon Research.
    Download
    Webinar
    Supporting Increased Virtual Care Demand
    Watch Now
    White paper
    RingCentral Video Security White Paper
    Learn how we are extending our security commitment to RingCentral Video.
    Check it out
    Connected teams get more done
    View on-demand product demos
    View Demos
    Infographic
    5 Winning Strategies for Healthcare Communications
    Here are five winning strategies for successful, efficient, effective healthcare communications.
    Read more
    Infographic
    The High Cost of Poor Patient Experience
    Learn what poor patient experience is impacting and how to improve it.
    Learn more
    Tools & Templates
    Patient Scheduling Framework
    Use this template to streamline scheduling and improve patient satisfaction.
    Learn more
    Ebooks & Guides
    Connecting the Ideal Patient Experience
    Learn how RingCentral can enable real-time care team collaboration.
    Read more
    Tools & Templates
    Staff Utilization Best Practices: A Checklist for Providers
    This checklist explores staff utilization best practices to ensure your practice is staffed efficiently and that the patient experience is top notch.
    Check it out
    Ebooks & Guides
    Cloud to Cloud Migration is Easier Than You Think
    Migrating cloud providers can seem challenging, but it may be a lot easier than you think.
    Learn more
    Tools & Templates
    Healthcare Patient Access Center Checklist
    This self-assessment can determine whether a cloud contact center can improve your current patient outreach and engagement capabilities.
    Check it out
    Ebooks & Guides
    Top Digital Patient Expectations for Your Medical Facility
    Reimagine your patient care experience with a cloud communications solution.
    Check them out
    Infographic
    How to Uplevel Your Customer Experience Game
    Add more ways for customers to interact with your business.
    Read more
    Connected teams get more done
    View on-demand product demos
    View Demos
    Ebooks & Guides
    The Digital Building Blocks of Care Coordination
    Dramatically streamline your healthcare workflow for faster care and lower costs.
    Learn more
    White paper
    RingCentral Video: A Video-First, Digital Collaboration Experience
    A White-paper by Jon Arnold, Arnold & Associates.
    Check it out
    Bring your people together with RingCentral
    View upcoming & on-demand webinars
    View Webinars
    Ebooks & Guides
    How to Have Better Meetings
    Meetings can take up half of your workday. Here's how to make them more productive.
    Learn more
    Ebooks & Guides
    Remote Work Playbook
    Your guide to everything you need to start working remotely.
    Learn more
    Ebooks & Guides
    Remote Agent Playbook
    Prepare your contact center with a business continuity plan to make remote work a functional reality.
    Read more
    Video
    The Remote Work Masterclass
    Quick lessons to master working from anywhere.
    Watch Now
    Checklist
    Shift Your Company from In Office to Remote Culture
    Need to transition your company from an in-office to remote culture? Here’s how to do it in 10 steps.
    Get the checklist
    Checklist
    Transition to Remote Work With These Steps
    Is your company going remote? Need to adapt to working from home? Here’s a handy checklist with 9 things that’ll help you transition successfully.
    Get the checklist
    Checklist
    A Remote Managers Checklist
    New to managing a team remotely? Here’s a checklist of daily, weekly, and quarterly tasks that’ll help you keep your team on track and productive even when everyone’s scattered and working from home.
    Get the checklist
    Checklist
    The Remote Workers Task List
    New to working remotely? Here’s a checklist of daily, weekly, and quarterly tasks that’ll help you stay on track and productive even when you’re working from your living room couch.
    Get the checklist
    Report
    The 2020 Customer Communications Review
    This survey of US consumers looks at consumers’ preferences when it comes to communicating with businesses.
    Check it out
    Report
    Understanding the Real Cost of your Communications System
    Total cost of ownership: There’s more than meets the eye.
    Learn more
    Ebook
    What your Employees Need to Keep your Customers Happy
    Why contact centers are essential to a unified communication experience.
    Read more
    Report
    Cloud-to-Cloud Migration is Easier Than you Think
    Combine multiple communications apps into a single, unified platform.
    Learn more
    Ebook
    Global Communications Simplified
    A guide to being local everywhere, all the time.
    Read more
    Infographic
    Creating Effortless Employee and Consumer Experiences
    Deliver a Frictionless, Omnichannel Experience to Customers by Seamlessly Connecting Employees to Both Shoppers and Each Other.
    Learn more
    Ebook
    Contact Center 2.0: Tomorrow's Solutions For Today's Customers
    Tomorrow’s solutions for today’s customers.
    Check it out
    Ebook
    The Power of Cloud Communications for Healthcare Providers
    Find out how these HIPAA-regulated customers are able to make the most of devices, from tablets to phones to video conferencing, all without hindering their compliance.
    Read more
    Expert Q&A
    Deliver Effortless Shopper and Employee Experiences
    Winning in Retail with Cloud Communications and Collaboration.
    Learn more
    Ebook
    Communication Matters
    How Employee Empowerment Impacts Brand Experience.
    Read more
    Infographic
    Disjointed and Disgruntled
    How broken communications workflow impacts customer satisfaction & the bottom line.
    Read more
    Ebook
    Long Hold Times Are Killing Your Customer Experience
    A Guide to Building Your Business Around the Customer.
    Read more
    Datasheet
    RingCentral Video Datasheet
    Powerful online meetings with team collaboration.
    Check it out
    Ebook
    The Future of Customer Experience
    A Guide to Building Your Business Around the Customer.
    Learn more
    On-demand Webinar
    Disruptive Customer Engagement
    Join industry analyst Sheila McGee-Smith as she shares how companies are using the cloud to transform customer relationships in ways that disrupt their industries.
    Download
    Ebook
    The Power of Connection
    Why You Should Integrate Your Apps With UCaaS.
    Read more
    Report
    Seeing is believing white paper
    Enterprises increasingly recognize cloud video conferencing as a must-have technology.
    Download
    Ebook
    How Long Hold Times Affect Your Customers' Experience
    What really happens when you put a customer on hold?
    Download
    Success story
    PGA plays together
    Discover how RingCentral helps the PGA® of America promote the game of golf.
    Read the Full Story
    Report
    2019 Aragon Research Globeâ„¢ for Unified Communications and Collaboration
    Discover the strengths RingCentral was recognized for.
    Download
    Ebook
    Unify Your Communications
    Discover the benefits of unifying your cloud communications on a single platform, from one vendor.
    Download
    Report
    Omdia: Service Provider Scorecard
    A look at the top 10 UC as a service (UCaaS) providers in North America.
    Download
    Ebook
    Live in Your Apps
    Disconnected apps, disconnected work. Wasted time at work costs billions of dollars a year.
    Download
    Infographic
    Get Even More Out of Your RingCentral Service
    Four capabilities that come included at no extra charge.
    Download
    Infographic
    Boost the Customer Experience to New Heights
    Put the power of RingCentral Contact Center to work in your organization.
    Download
    Ebook
    How to Build a Modern Digital Customer Service Strategy
    10 Real-World Insights for B2C Leaders.
    Download
    Ebook
    The Outbound Playbook
    Your go-to guide for using an outbound contact center solution to create a proactive customer experience.
    Download
    Checklist
    Digital Customer Service Checklist
    A high-level list of essential channels that B2C customer service teams should be considering.
    Download
    Customer Story
    Healthcare Claims Management ROI Case Study
    Learn how a revenue cycle management company realizes a 441% ROI with RingCentral.
    Check it out
    Ebooks & Guides
    Enhancing Teams with enterprise-grade telephony
    Explore a long-term telephony solution for Microsoft Teams that meets the needs of today’s workplace.
    Read more
    Try another search term or use the quick link: