White paper
Tipping Point Reached: Transformative Changes in Australia’s Healthcare Communications
Explore the challenges and opportunities facing Australian healthcare organisations, and the critical role that staff and patient communications plays as the industry undergoes significant technological transformation.
Infographic
The Evolving Workplace: impact of AI on the Australian workforce
What do Aussie's really think about AI? Will it replace our jobs in 20 years? Will it still be relevant? Find out more with our latest infographic.
Report
Microsoft Teams & Telephony - Why Businesses Prefer UCaaS Providers
Evaluating Teams Phone System should start with an assessment of whether or not it provides the necessary reliability, features and cost savings versus calling features from a UCaaS provider that can be natively integrated with the Teams client experience.
Ebooks & Guides
Australian Education and Healthcare Industry Trends in 2023
It’s time to look ahead at healthcare and education trends for 2023! The healthcare and education sectors in Australia have gone through massive evolution in the last few years, fueled in large part by the global pandemic, providing a catalyst for the transformation. Here's what to expect this year.
Report
2023 Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, report.
Gartner names RingCentral a Magic Quadrant Leader again, for the 9th year in a row.
Ebooks & Guides
Using Microsoft 365 with a cloud communications system
Integrating your apps doesn't have to be complicated. Read how your workforce can benefit from the RingCentral for Microsoft 365 integration.
Ebooks & Guides
7 benefits of switching from on-premises PBX to the cloud
Your legacy systems could be hindering your collaboration.
Tools & Templates
Physician's guide to stress-free telehealth visits
This guide helps you prepare for the new normal.
Video
Blake Morgan webinar series
How to improve culture and engagement amongst remote agents.
Ebooks & Guides
Excelling in the experience economy
The rules of customer engagement have changed.
Infographic
How patients feel about telehealth today
Statistics and comments from real-life patients.
Ebooks & Guides
Evaluating enterprise telephony for Microsoft Teams
Learn about RingCentral for Microsoft Teams.
Tools & Templates
Collaboration checklist for start ups
How effective is your employee collaboration?
Ebooks & Guides
Guide to telehealth in rural America
Best practices to create a telehealth business model.
Tools & Templates
Start a remote-ready business in 10 steps
A checklist for starting a company.
Infographic
Communication issues drive shopper frustration
Top 3 issues shoppers face when interacting with retailers
Ebooks & Guides
What your employees need to keep your customers happy
How important is employee experience?
Ebooks & Guides
Five steps to increasing unified communications user adoption
Focus on usage and adoption.
Infographic
Are your communications slowing you down?
Having too many apps might be doing more harm than good.
Ebooks & Guides
How telecoms can embrace the omni-digital era
Challenges that telecoms should address to differentiate through customer experience.
Ebooks & Guides
Managing work-from-home contact center agents
Best practices and readiness guide for success.
Webinar
The top 20 communication trends
Riding the innovation wave.
Webinar
How to transform your contact center in the remote work era
Move your company’s contact center to a WFH agent model
Ebooks & Guides
The CFO imperative
Leveraging UCaaS to drive business transformation.
Tools & Templates
Telehealth best practices
Implement telehealth services effectively and efficiently.
Ebooks & Guides
How to launch a call deflection strategy
Streamline your contact center activity by deflecting calls to digital channels.
Ebooks & Guides
Introducing: Engage Messaging
Guarantee continuous conversations across all devices.
Infographic
4 alternatives to Zoom
For small businesses.
Tools & Templates
How customer-obsessed is your business?
Take this quiz to find out.
Webinar
Excelling in the experience economy
How to hyper-personalize experiences for both customers and employees.
Ebooks & Guides
Communications in the 21st century
Entering a new era of technology.
Tools & Templates
Telehealth do's and dont's
Improve patients’ experience with telehealth.
Ebooks & Guides
Contact center disaster recovery
Best practices and readiness guide for success.
Webinar
Avoiding the pitfalls in enabling remote agents
How can agents stay productive while working remotely?
Ebooks & Guides
Communications checklist for telehealth implementation
Effectively implement telehealth services.
Ebooks & Guides
The connected shopper and employee communications report
Understanding the communications expectations of today’s shoppers.
Ebooks & Guides
Sample business models for successful telehealth services
Get a sense of how your practice could leverage telehealth services.
Video
WFH: A guide for supervisors
A guide for supervisors navigating working from home.
Ebooks & Guides
Connected telehealth
Improve patient outcomes from anywhere with secure cloud communications technology.
Tools & Templates
Telehealth technology checklist
Ensure you have the right technology and equipment.
Ebooks & Guides
Preparing for the future of work
Why combining your messaging, video, and phone is key.
Infographic
Connected telehealth by the numbers
The telehealth opportunity.
Ebooks & Guides
How to get maximum productivity from your remote teams
Five organizations that streamlined collaboration.
Tools & Templates
Getting started with telehealth services
The essential checklist.
Infographic
5 things you'll need in your collaboration solution
Help make WFH work for everyone.
New insight
Running a Remote Friendly Legal Practice
Learn how to prep your team and operations for the WFH life.
New insight
The Remote Work Finances Playbook for Small Businesses
Stay on top of finances even with a remote business.
Ebooks & Guides
The Customer Service Guide to WhatsApp Business
Messaging is the future of communication, and of customer service.
Video
The At-Home Agent Masterclass
Everything from the benefits of remote agents, to examples of remote support teams getting it right.
Finally, the communications platform your teams and customers will love
View on-demand product demos
View DemosEbooks & Guides
How to Run a Remote-Friendly Healthcare Practice
Tips on client retention, starting an online-friendly practice, and more in a WFH world.
Tools & Templates
Rule-Based Call Routing Template
Use this template to build your own rule-based call routing for your facility.
Ebooks & Guides
Collaboration-Enabled Care Research Report
Your guide to closing communication gaps to support value-based care.
White paper
The digital campus + cloud communications
A white paper by Aragon Research.
Webinar
Supporting Increased Virtual Care Demand
White paper
RingCentral Video Security White Paper
Learn how we are extending our security commitment to RingCentral Video.
Infographic
5 Winning Strategies for Healthcare Communications
Here are five winning strategies for successful, efficient, effective healthcare communications.
Infographic
The High Cost of Poor Patient Experience
Learn what poor patient experience is impacting and how to improve it.
Tools & Templates
Patient Scheduling Framework
Use this template to streamline scheduling and improve patient satisfaction.
Ebooks & Guides
Connecting the Ideal Patient Experience
Learn how RingCentral can enable real-time care team collaboration.
Finally, the communications platform your teams and customers will love
View on-demand product demos
View DemosTools & Templates
Staff Utilization Best Practices: A Checklist for Providers
This checklist explores staff utilization best practices to ensure your practice is staffed efficiently and that the patient experience is top notch.
Ebooks & Guides
Cloud to Cloud Migration is Easier Than You Think
Migrating cloud providers can seem challenging, but it may be a lot easier than you think.
Tools & Templates
Healthcare Patient Access Center Checklist
This self-assessment can determine whether a cloud contact center can improve your current patient outreach and engagement capabilities.
Ebooks & Guides
Top Digital Patient Expectations for Your Medical Facility
Reimagine your patient care experience with a cloud communications solution.
Infographic
How to Uplevel Your Customer Experience Game
Add more ways for customers to interact with your business.
Ebooks & Guides
The Digital Building Blocks of Care Coordination
Dramatically streamline your healthcare workflow for faster care and lower costs.
White paper
RingCentral Video: A Video-First, Digital Collaboration Experience
A White-paper by Jon Arnold, Arnold & Associates.
Ebooks & Guides
How to Have Better Meetings
Meetings can take up half of your workday. Here's how to make them more productive.
Ebooks & Guides
Remote Work Playbook
Your guide to everything you need to start working remotely.
Ebooks & Guides
Remote Agent Playbook
Prepare your contact center with a business continuity plan to make remote work a functional reality.
Video
The Remote Work Masterclass
Quick lessons to master working from anywhere.
Checklist
Shift Your Company from In Office to Remote Culture
Need to transition your company from an in-office to remote culture? Here’s how to do it in 10 steps.
Checklist
Transition to Remote Work With These Steps
Is your company going remote? Need to adapt to working from home? Here’s a handy checklist with 9 things that’ll help you transition successfully.
Checklist
A Remote Managers Checklist
New to managing a team remotely? Here’s a checklist of daily, weekly, and quarterly tasks that’ll help you keep your team on track and productive even when everyone’s scattered and working from home.
Checklist
The Remote Workers Task List
New to working remotely? Here’s a checklist of daily, weekly, and quarterly tasks that’ll help you stay on track and productive even when you’re working from your living room couch.
Report
The 2020 Customer Communications Review
This survey of US consumers looks at consumers’ preferences when it comes to communicating with businesses.
Report
Understanding the Real Cost of your Communications System
Total cost of ownership: There’s more than meets the eye.
Ebook
What your Employees Need to Keep your Customers Happy
Why contact centers are essential to a unified communication experience.
Report
Cloud-to-Cloud Migration is Easier Than you Think
Combine multiple communications apps into a single, unified platform.
Ebook
Global Communications Simplified
A guide to being local everywhere, all the time.
Infographic
Creating Effortless Employee and Consumer Experiences
Deliver a Frictionless, Omnichannel Experience to Customers by Seamlessly Connecting Employees to Both Shoppers and Each Other.
Ebook
Contact Center 2.0: Tomorrow's Solutions For Today's Customers
Tomorrow’s solutions for today’s customers.
Ebook
The Power of Cloud Communications for Healthcare Providers
Find out how these HIPAA-regulated customers are able to make the most of devices, from tablets to phones to video conferencing, all without hindering their compliance.
Expert Q&A
Deliver Effortless Shopper and Employee Experiences
Winning in Retail with Cloud Communications and Collaboration.
Ebook
Communication Matters
How Employee Empowerment Impacts Brand Experience.
Infographic
Disjointed and Disgruntled
How broken communications workflow impacts customer satisfaction & the bottom line.
Ebook
Long Hold Times Are Killing Your Customer Experience
A Guide to Building Your Business Around the Customer.
Datasheet
RingCentral Video Datasheet
Powerful online meetings with team collaboration.
Ebook
The Future of Customer Experience
A Guide to Building Your Business Around the Customer.
On-demand Webinar
Disruptive Customer Engagement
Join industry analyst Sheila McGee-Smith as she shares how companies are using the cloud to transform customer relationships in ways that disrupt their industries.
Ebook
The Power of Connection
Why You Should Integrate Your Apps With UCaaS.
Report
Seeing is believing white paper
Enterprises increasingly recognize cloud video conferencing as a must-have technology.
Ebook
How Long Hold Times Affect Your Customers' Experience
What really happens when you put a customer on hold?
Success story
PGA plays together
Discover how RingCentral helps the PGA® of America promote the game of golf.
Report
2019 Aragon Research Globe™ for Unified Communications and Collaboration
Discover the strengths RingCentral was recognized for.
Ebook
Unify Your Communications
Discover the benefits of unifying your cloud communications on a single platform, from one vendor.
Report
Omdia: Service Provider Scorecard
A look at the top 10 UC as a service (UCaaS) providers in North America.
Ebook
Live in Your Apps
Disconnected apps, disconnected work. Wasted time at work costs billions of dollars a year.
Infographic
Get Even More Out of Your RingCentral Service
Four capabilities that come included at no extra charge.
Infographic
Boost the Customer Experience to New Heights
Put the power of RingCentral Contact Center to work in your organization.
Ebook
How to Build a Modern Digital Customer Service Strategy
10 Real-World Insights for B2C Leaders.
Ebook
The Outbound Playbook
Your go-to guide for using an outbound contact center solution to create a proactive customer experience.
Checklist
Digital Customer Service Checklist
A high-level list of essential channels that B2C customer service teams should be considering.
Customer Story
Healthcare Claims Management ROI Case Study
Learn how a revenue cycle management company realizes a 441% ROI with RingCentral.
Ebooks & Guides
Enhancing Teams with enterprise-grade telephony
Explore a long-term telephony solution for Microsoft Teams that meets the needs of today’s workplace.
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