RINGCENTRAL FOR THE AUSTRALIAN PUBLIC SECTOR
Unlock the power of digital communications
Deliver high value citizen-centric services that engage users and move the country forward.
Australia’s digital landscape is changing
The digital revolution is well underway in Australia. Over the next decade, we will see important changes to policies as environmental shifts bring fresh challenges in how communities are served, at a time when citizen demands are increasing.
BUSINESSES ARE ADOPTING CLOUD
42%
of businesses in Australia are using paid cloud, this was at the end of 2019, this figure will be much higher by the end of 2020.
PRODUCTIVITY IMPROVEMENTS
9.4
Bil over
5
years
The adoption of cloud services by businesses in Australia has resulted in a cumulative productivity benefit to the economy.
AN ONLINE MOBILE SOCIETY
25%
of online sales in Australia were made through mobile devices in 2019, with 48 per cent of customers shopping on mobile at least once a week.
One tool for all your modern communications needs
Message
Stay in touch with staff, record conversations, and comment in real-time for instant teamwork.
Video
Run virtual meetings and all-hands roundtables over HD video. Join with a click via a web browser (no downloads needed).
Phone
Set up a highly secure government phone system to support citizens and staff. Save money with budget-friendly digital solutions.
Contact Centre
Start conversations with citizens across multiple touchpoints like voice, chat, social media, or email.
TOTAL COST OF OWNERSHIP
Ease budget pressures
Leverage cloud economies of scale with solutions that are kind to your budget.
Reduce spending on technology, storage, networking, and security and enjoy reductions in operational costs, maintenance, and upgrade expenses. No upfront hardware or expensive CapEx required.
On average, customers who migrate from an on-premises phone system to a RingCentral cloud phone system are saving about 40% on total costs.
CLOUD ELASTICITY
Only pay for what you really need
Adjust your solution based on usage, whenever and wherever you need to.
Add and delete users in minutes on the RingCentral mobile app. Say goodbye to multiple vendors and the hassle of negotiating your usage.
Predict your costs with certainty. Choose to allocate RingCentral to your CapEx or OpEx budgets; we can accommodate your preference.
FUTURE–FIT SOLUTIONS
Embrace the power of cloud
Adopt the government’s Cloud First policy and future-proof your organisation.
We'll cover the maintenance of your cloud phone, message and meeting systems so you don’t have to. With software updates 4x per year, you’ll always have the latest version, features and enhancements.
Keep the lights on during any emergency by automatically enabling a mobile workforce. Keep employees smiling with work-life flexibility.
Our apps work on any device in any location. Sign in securely and start collaborating with colleagues and serving communities instantly.
Message. Video. Phone. All in one app.
SECURITY AND DATA RESIDENCY
Keep your data local and citizen information safe
RingCentral protects all your information and conversations with industry-compliant data centres and comprehensive security.
Seven layers of security
RingCentral safeguards communications over the entire transmission journey, not just part of it. Every communication travels through encrypted networks and 7 layers of authentication, connecting directly to established carrier lines.
INTEGRATIONS
Connect all your mission-critical tools, no coding required
Integrate RingCentral with hundreds of tools that you rely on every day like Microsoft Teams, Outlook, Office 365, Skype for Business, Dynamics, Salesforce, Google Chrome, G Suite, Oracle etc. Looking for a custom integration? We’ve got you covered—build your own with our open APIs.
DATA ANALYTICS
Gain valuable insights
Deliver a superior service experience and encourage data-driven business decisions with actionable analytics and automated reporting.
We are a profit for purpose organisation – everything we make goes back into the welfare programs we support that provide for vulnerable children and families in the community. Without RingCentral in place and with agents working from home, all of AccessEAP’s calls would have been answered by our call overflow provider. The costs would have been astronomical.
Mark Hindle, Director of Technology, AccessEAP
Expand your playbook
REPORT
Restarting Australia through technology: a thought leadership report
BLOGPOST
How cloud supports Public Sector business continuity
BLOGPOST
How UCaaS Can Save Local Councils Money
Deep domain experience
RingCentral is proud to be recognised as a 2024 Gartner® Magic Quadrant™ Leader for UCaaS worldwide.
Proven record of 20 years
Over 20 years’ experience implementing, managing, and improving mission-critical digital transformations for customers across all sectors.
User-centred approach
We’ve helped over 400,000 customers and millions of users migrate to the cloud.
Transform your public service with RingCentral AU