RINGCENTRAL PRIVACY NOTICE

The updated RingCentral Privacy Notice goes into effect on September 6, 2021.


RingCentral, Inc. and its worldwide affiliates and subsidiaries (collectively “RingCentral”, “us”, “we”, “our”) are committed to protecting your privacy while providing you with a positive experience on our website and in using our products and services.
 
This Privacy Notice (“Notice”) explains our privacy practices and provides information on how and why we collect, use and share personal data from our customers, website visitors, and end users of our products and services (collectively “you”, “your”) through our interaction with you through our products and services and when you visit our international websites, available at www.ringcentral.com, www.ringcentral.ca, www.ringcentral.co.uk, www.ringcentral.com/sg/en/, www.ringcentral.fr, www.ringcentral.ie, www.ringcentral.nl, www.ringcentral.com/au/en/, www.ringcentral.com/de/de/, go.ringcentral.com and associated sub-domains ("Website"), our desktop, IP desk phone, and mobile applications ("Apps") or use our unified cloud communications and collaboration platform ("Services"). The Notice also describes choices that may be available to you regarding use, access, deletion and correction of your personal information.
 
RingCentral’s Privacy Notice only applies to RingCentral Websites and Services that link to or reference this Notice. Additional information on our personal information practices may be provided in supplemental term and conditions, supplemental privacy statements, or notices provided prior to or at the time of data collection. If you have received a meeting invitation for your child from a teacher or school, or for information regarding how RingCentral handles personal data as part of the school offering, please visit this link.
 
Please read this Privacy Notice carefully. By using and/or accessing our Websites, Apps and Services, you acknowledge that you have read and understood this Privacy Notice. This Notice is not, however, a contract and does not create any legal rights or obligations.
QUICK LINKS
We recommend that you read this Notice in full to ensure you are fully informed. However, if you only want to access a particular section of this Notice, then you can click on the relevant link below to jump to that section.
 
 
How We Gather Personal Information
We may collect personal information from or about you in a variety of ways. 
  • We collect your personal information when you actively provide it to us.  For example, users directly give us personal information when signing up for an account, communicating with RingCentral, responding to surveys, participating in events or promotions, or modifying an account profile.  
  • We may also collect personal information about you when another user actively provides it to us.  For example, if an account holder invites you to a meeting using our Apps and Services, RingCentral would collect your email address.
  • We may automatically collect personal information from you as you use our Apps and Services, or visit our Websites.
  • We may receive personal information about you from a business or commercial partner.  For example, we may receive personal information from third-party service providers that you have linked to your use of our Services (including social media accounts, single-sign-on services, and scheduling applications), publicly available sources, data enrichment vendors, payment and delivery service vendors, advertising networks, analytics providers, and our business partners.  
 
CATEGORIES OF PERSONAL INFORMATION WE COLLECT AND USE 
As used in this Notice, “personal information”  or “personal data” means any information or data relating to an identified or identifiable natural person or household that we process in connection with our Websites, Apps, and Services; an identifiable natural person or household is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person or household.
 
Personal Information you actively provide to us:
 
Category of Personal Data
Examples
RingCentral uses this personal data to:
 
Contact and Account Information
 
 
Name, username, email address, phone number, IP address, and any other identifiers a user provides when accessing or using the Service
Account holders’ usernames and account numbers
Billing name and address for paid Services
Phone number for RC Office, language preference, title, department
 
 
Create a customer account
Provide RingCentral Services
Communicate with a customer
Respond to requests for support
Market to potential customers
 
 
Information about use of non-RC services through integrations or otherwise
 
 
Social media account information, single-sign-on service tokens, Google/Apple/Microsoft sign in tokens
 
 
Create a customer account
Provide RingCentral Services
Communicate with a customer
Respond to requests for support
Market to potential customers
 
 
Payment information
 
 
Billing name, address, and credit card or other payment information
Offering, price and other information about your purchase
 
 
Bill account holders who subscribe to paid offerings
 
 
Personal Information we collect automatically when you visit our Website or Apps or use our Services:
 
Category of Personal Data
Examples
RingCentral uses this personal data to:
 
Service Usage Data
 
 
Internet Protocol ("IP") address, MAC address, other device ID (UDID), device type, operating system type and version, client version, type of camera, microphone or speakers, connection type and other related information
User feedback ratings, internal feature usage analytics, usage logs, cookie identifiers
Traffic data about the communications that take place through our platform (such as chat, video conferencing), network monitoring data
Call Detail Records of data record produced by a telephone call or other telecommunications transactions. The record contains various attributes of the call, such as time, duration, completion status, source number and destination number;
Fraud data such as blacklist history and security logs
Metadata such as session logs and join & leave time of participants
Log data including IP address, Internet Service Provider ("ISP"), browser type, referring/exit pages, operating system, date/time stamp, and/or clickstream data
Publicly available data from End User accounts
 
 
Connect you to and optimize your experience using our Website, Apps, and Services
Provide customers dashboards and reports
Respond to requests for support
Conduct fraud and threat analysis
Monitor performance of our data centers and networks
Conduct analytics to improve RingCentral’s Website, App and Service performance
Personalize your experience with our Websites, Apps and Services – for example, providing you with disclosures appropriate to your location
Comply with applicable law
 
 
Geolocation information
 
 
Information about where you are located when using the Service
 
 
Provide the Service
Communicate with users about the service
Respond to requests for support
Market RingCentral products and services to account holders and/or other potential users
 
 
Personal Information we collect from End Users on behalf of RingCentral customers:
If you are not a RingCentral customer but you engage in communications powered by RingCentral Services (an “End User”), we may collect and store personal information about you on behalf of a RingCentral customer.
 
Category of Personal Data
Examples
RingCentral uses this personal data to:
 
End User Personal Data
 
Name, username, email address, phone number, IP address, cookie identifiers and any other identifiers a user provides when accessing or using the Service
Other forms of personal information we collect on behalf of the relevant customer such as title, role, organization, phone number and other related information
Other forms of personal information we collect as necessary to offer the relevant Website, App or Service such as IP address, cookie identifiers and other related information
 
 
Provide RingCentral Services to the RingCentral customer on whose behalf we collect or store the information
Communicate with a customer
Respond to requests for support
For other legitimate business purposes permitted by our agreement with the relevant RingCentral customer
 
 
Certain RingCentral products and services may also access and store personal information about you from a customer’s social media accounts or accounts a customer may have with other third-party services, when the customer chooses to connect its RingCentral accounts with its other accounts. This personal information may include name, email, geolocation and any other publicly available information on these platforms. With respect to social media, only personal information that an End User has directly provided to the relevant RingCentral customer or that an End User has designated as publicly accessible will be accessed or stored. We use this personal information in connection with providing our Services to our customers. For example, we use this personal information to enable RingCentral customers to respond to social media posts and messages from within their RingCentral accounts, and to enable RingCentral customers to track and analyze their interactions with End Users via social media.
 
 
Cookies and other similar technologies:
 
Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. This data often consists of a string of numbers and letters that uniquely identifies your computer, but it can contain other information as well. Some cookies are placed by third parties acting on our behalf which we have called out below in the Third-party cookies section. Our cookies help provide additional functionality to the Websites, track the traffic patterns for our Websites, combat potential fraud, and study how our users use and interact with the Websites and Services.
 
 
How we use cookies
 
We use cookies and similar technologies for several purposes, depending on the context or product, including:
 
  • - Recognizing you if you sign in to use our offerings. This allows us to provide you with recommendations, display personalized content, and provide other customized features and services.
  • - Keeping track of your specified preferences. This allows us to honor your likes and dislikes, such as your language and configuration preferences.
  • - Detecting and preventing fraudulent activity and improving security.
  • - Conducting research and diagnostics to improve our offerings.
  • - Reporting, which allows us to measure and analyze the performance of our offerings.
 
 
First-party cookies
 
Strictly Necessary cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are often set in response to actions made by you, which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
 
Functional cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages.
 
Performance cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
 
Targeting cookies: These cookies may be set through our site and may be used to build a profile of your interests and show you relevant adverts on other sites.
 
 
Third-party cookies
 
In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on. These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.
 
 
What are your choices regarding cookies?
 
Cookie Preferences on RingCentral websites: Our cookies allow you to take advantage of some essential and useful features. Blocking some types of cookies may impact your experience of our sites. You can change your cookie preferences at any time by clicking ‘Cookie Preferences’ in the footer of the RingCentral websites.
 
Browser settings: You can also manage browser cookies through your browser settings. The 'Help' feature on most browsers will tell you how to remove cookies from your device, prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to disable cookies, and when cookies will expire. Check the support site for your browser to understand privacy settings available to you. If you block or reject some of our cookies through your browser’s settings, you might not be able to use certain offerings that require you to sign-in to an account and some features and services may not work. You might also have to manually adjust your preferences or settings every time you visit our websites.
 
Information we collect from third parties:
We may collect the names, e-mail addresses, postal addresses and city of residence of individuals from third parties to market our products / services to these individuals. This collection of information and marketing is always carried out in compliance with applicable law. We only collect this information where we have checked that these third parties either have your consent or these third parties are otherwise legally permitted or required to disclose your personal information to us.
 
For our customers and account holders, we may collect personal information about you (such as names, e-mail addresses, postal addresses and city of residence) from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have, in accordance with applicable laws. This helps us to update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you. For our End Users, we do not use the data we collect about you when you use our services for marketing without your consent.
 
We may collect personal information about you from other applications you may use if you choose to integrate RingCentral Apps or Services with other Apps or Services.
 
We and our third-party marketing service providers may also use the information customers send to us for our marketing purposes, if this is in accordance with your marketing preferences and applicable law. However, you may opt out of our marketing. For further information, see the "Unsubscribe from our mailing List" section below.
 
Lawful basis for processing personal information (EEA and UK only)
When we collect personal information from you in connection with offering our Website, Apps or Services within the European Economic Area (EEA) and the United Kingdom (UK), our lawful basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
 
We will normally collect personal information from you where we need the personal information to perform a contract with you (i.e. to provide the Services), or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect the personal information in question (i.e. Service Usage Data) or we may process your personal information where we have your consent to do so.
 
If we ask you to provide personal information to comply with a legal requirement or enter into a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
 
Similarly, if we collect and use your personal information in reliance on our or a third party's legitimate interests and those interests are not already listed above (see the "Personal Information We Collect and Use" section), we will make clear to you at the relevant time what those legitimate interests are.
 
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the "Contact Us" section below.
 
 
SHARING AND DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES
We will not rent or sell personal information about you. We may share and disclose personal information that we collect (as identified in the "Personal Information We Collect and Use" section) with the following third parties, solely for legitimate business or legal purposes and in accordance with applicable law:
 
  • RingCentral or any of its worldwide affiliates consistent with this Notice. A list of our current group companies is available here https://www.ringcentral.com/au/en/whyringcentral/contactus.html
  • Business partners, contractors, vendors, and authorized third party agents, to:
    • Operate, deliver, improve and customize our Websites, Apps, and Services
    • Provide support and technical services;
    • Send marketing and other operational communications related to our Websites, Apps, and Services;
    • Enforce our acceptable use policy;
    • Conduct analytics in order to better the user  experience and improve RingCentral Websites, Apps and Services
    • Provide offers and advertisements to customers based on their interests and interactions with us.
    • Any third parties as part of or in connection with an actual or prospective corporate business transaction, such as a sale, merger, acquisition, joint venture, financing, corporate change, reorganization or insolvency, bankruptcy or receivership;
    • Law enforcement agencies, regulatory or governmental bodies, or other third parties in order to respond to legal process, comply with any legal obligation; protect or defend our rights, interests or property or that of third parties; or prevent or investigate wrongdoing in connection with the Website, Apps or our Services;
    • Other third parties with your consent.
 
YOUR PRIVACY RIGHTS
Requests from End Users regarding personal information we process on behalf of our Customers as a Data Processor
In general, when processing the content of communications such as voicemails, faxes, recordings etc. in connection with our Services, we do so on behalf of our EEA/UK  Customers and in accordance with their instructions as a data processor. This means that if you believe RingCentral may have collected or stored personal information about you on behalf of a RingCentral customer as a data processor or if you wish to access, review, modify or delete any content of your communications, under applicable EEA/UK law or otherwise, you should contact that Customer directly with your request. We will then help them to fulfill that request in accordance with their instructions.
 
Update and access to your information
Where we process personal information collected via our Website or Apps or via our Services as a data controller for our own account and service management, billing or marketing purposes and where required by applicable law, we provide individuals with the opportunity to access, review, modify, and delete any such personal information that we process.
 
Your Privacy Rights as a data subject protected by EEA/UK law or as a California Resident
If you are a person located in the EEA/UK or if you are a California resident, you may have broader rights to access and delete your personal information, to object to or restrict processing of your personal information, to correct your personal information, or request portability of your personal information.
 
  • Access: You can request more information about the personal data we hold about you. You can request a copy of the personal data.
  • Rectification: If you believe that any personal data we are holding about you is incorrect or incomplete, you can request that we correct or supplement the data. You can also correct some of this information directly by logging into your Service account, if you are a customer. Please contact us as soon as possible if you notice any inaccuracy or incompleteness.
  • Objection: You can let us know that you object to the collection or use of your personal data for certain purposes.
  • Erasure: You can request that we erase some or all of your personal data from our systems. You can also delete some of this information directly by logging into your Service account, if you are a customer.
  • Restriction of Processing: You can ask us to restrict further processing of your personal data.  (This just means you can ask us to stop using it for what we have been using it for.) This may mean that we have to delete your account.
  • Portability: You can ask for a copy of your personal data in a machine-readable format. You can also request that we transmit the data to someone else where it’s technically possible.
  • Withdrawal of Consent: If you have consented to our use of personal data for a specific purpose, you have the right to change your mind at any time. Any such decision will not affect any processing that has already occurred nor will it affect processing of your personal information conducted in reliance of lawful processing grounds other than consent. Withdrawing your consent may mean your access to the Services will be limited or suspended, and your accounts may be terminated, as applicable. Where you withdraw your consent, but we are using your information because we or a third party (e.g. your employer) have a legitimate interest in doing so, or we have different legal basis for using your information (for example, fulfilling a contract with you), we may continue to process your information, subject to your rights to access and control your information.
  • Right to File Complaint: You have the right to lodge a complaint about RingCentral’s practices with respect to your personal data with the supervisory authority of an EU Member State, or the California Attorney General.
You can submit a request through our online portal. We will consider and handle all requests in accordance with applicable laws.
 
Additional Privacy Rights as a California Resident
If you are a California resident and receive RingCentral Services or visit our Website or Apps solely as a private individual—in other words, not as the member or representative of a company or other organization—you may have the right to receive a free, yearly accounting of:
 
  • Information identifying each third-party company to whom we may have disclosed, within the past year, personal information pertaining to you for our own direct marketing purposes; and
  • A description of the categories of personal information disclosed.
You may have the right to know more about personal information that we have collected, disclosed, or sold, including:
 
  • The categories of personal information that we have collected or shared about you in the preceding 12 months,
  • The categories of sources from which we have collected that information in the preceding 12 months
  • The commercial or business reason(s) we have collected or shared that information,
  • The categories of third parties with whom we have shared or to whom we have sold that information in the preceding 12 months, and
  • Pursuant to a verifiable request, the specific pieces of information that we have collected about you.
Depending on the nature of your request, we may need additional information to verify your identity.
 
To make a request, please submit a ticket through our online portal, or contact our Privacy Team at [email protected]
 
Unsubscribe from our mailing list
We give you the choice of receiving a variety of information related to our Apps and Services. You can manage your communication preferences through the following methods:
 
These choices do not apply to service notifications or other required communications that are considered part of certain Apps/Services, which you may receive periodically unless you stop using or cancel the App/Service in accordance with its terms and conditions.
 
THIRD-PARTY SITES  
This Notice does not apply to, nor are we responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Website links including but not limited to social media sites. The inclusion of a link on the Website does not imply our endorsement of the linked site or service. You should check the privacy notices of those sites before providing your personal information to them.
 
For RingCentral Meetings Product only: RingCentral Meetings product is based on the Zoom platform. Our RingCentral Privacy Notice covers how RingCentral collects, uses and discloses personal information in connection with the use of the Zoom platform. However, this Notice does not otherwise apply to Zoom’s practices.
 
 
BLOGS AND FORUMS
Our Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas is public and may be read, collected, and used by others who access them and may remain on the public forum indefinitely. To request removal of your personal information from our blog or community forum, you can submit a request through our online portal. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. We encourage all users to exercise caution when providing personal information in blogs and community forums.
 
 
SECURITY
Keeping your information secure is important to us. Like all businesses, we cannot guarantee the security of the personal information we collect and process in connection with our Websites, Apps and Services. We have, however, taken certain steps designed to reduce the risk that your personal information will be subject to loss, misuse, unauthorized access, disclosure, alteration or destruction. RingCentral has no control over or responsibility for the security or privacy policies or practices of other sites on the Internet you might visit, interact with, or from which you might buy products or services, even if you visit them using links from our Website.
 
 
DATA RETENTION
We will retain your personal information for no longer than is necessary to fulfill the purposes for which the information was originally collected unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.
 
Where we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.
 
 
INTERNATIONAL DATA TRANSFERS
Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. Specifically, information collected outside the United States, including in the European Economic Area ("EEA") and the UK, may be transferred to and stored on our servers in the United States, Switzerland, and Netherlands, and potentially in other countries where our group companies and third-party service providers and partners operate. These countries may have data protection laws that are different to the laws in your country (and in some cases, may not be as protective).
 
RingCentral complies with the Privacy Shield Principles, and still has an active certification with the International Trade Administration (ITA) and the US Department of Commerce with respect to personal information originating from the EU and Switzerland. Please click here to view our Privacy Shield Notice.
 
However, RingCentral no longer relies on the EU-U.S. Privacy Shield Framework as a legal basis for transfers of personal data from the EU, the UK, and Switzerland. RingCentral has taken (i) appropriate safeguards, including adherence to the SCCs for the transfer of personal data outside the EU to RingCentral, its Affiliates and any Sub-processors and (ii) further technical and organizational measures to ensure that personal data will remain protected in accordance with our Privacy Notice and any applicable laws.
 
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. With respect to personal data received or transferred pursuant to these Privacy Shield Frameworks (prior to the invalidation), RingCentral is subject to the regulatory enforcement powers of the US Federal Trade Commission. Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
 
 
 
CHILDREN'S PRIVACY
RingCentral does not knowingly provide products or services directly to children under the age of 16, or knowingly collect or solicit personal information from or about children under the age of 16 outside of the school offering. If you believe that a child under the age of 16 has disclosed personal information to RingCentral outside of the school offering, please contact [email protected]
 
 
UPDATES TO THIS NOTICE
We may update this Notice from time to time in response to changing legal, technical, or business developments. If we make nonmaterial changes to our Notice, we will post those changes on this page in addition to updating the "Last Updated" or effective date at the top of this webpage. If we make material changes, we will notify you more directly, for example by emailing you prior to such material changes taking effect. We encourage you to review this Notice regularly to stay informed of the latest modifications.
 


CONTACT US
If you have any questions, comments or concerns about this Notice, please e-mail our data protection officer at [email protected]. Or, you can write to us at:
 
RingCentral, Inc.
Attn: RingCentral Privacy Team
20 Davis Drive,
Belmont, California 94002