How to Launch a Call Deflection Strategy
Improve your customer experience and streamline your contact centre activity by deflecting calls to digital channels.
Learn more about call deflection best practices:
- What’s the difference between call deflection vs call avoidance
- When and where to implement call deflection
- Key elements to consider for a call deflection strategy
- What channels to deflect calls to
Check out this ebook to learn more about call deflection and digital channel strategies.
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