Contact Centre Solutions

Omnichannel Contact Centres for every budget and business size

Incredible customer experiences start here

Find the right contact centre solution to enhance customer satisfaction and team efficiency through AI.
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A male agent talking to a female client via the RingCX app on a laptop

Which contact centre solution meets your business needs?

The AI-powered RingCX features used in an ongoing conversation between an agent and a client

RingCX

A modern, AI-first contact centre designed for simplicity and ease of use. Manage customer interactions across voice, chat, and digital channels with straightforward, predictable pricing.
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The RingCentral Contact Center Reporting dashboard beside two agents

RingCentral Contact Centre

An advanced, customisable contact centre for complex needs and use cases, suited for large-scale businesses seeking comprehensive features.
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Omnichannel routing
Elevate customer service with voice, auto diallers, and digital engagement.
AI-powered
Boost efficiency with virtual agents, real-time coaching, and automation.
Actionable insights
Enhance customer experiences by acting on reporting data and customer feedback.
Empowered agents
Increase performance and reduce costs with Quality and Workforce Management.
Unified
Works seamlessly with RingEX to enhance agent collaboration for swift customer resolution.
Canberra Imaging logo
Basically, our tagline is to have the latest in technology and the best service available to our patients. And the full RingCentral solution will definitely add to that message. It shows that we’re using all the latest technologies, and that our communication pathways are very seamless for our patients.

Dale Anderson, Canberra Imaging Group’s PACS and Integration Manager

Community First Credit Union logo
Our differentiator against the big four banks isn’t our products, it’s our people. Being better able to manage those demand times when our members want us is critical to our customer intimacy and service, and RingCentral’s workforce management has been instrumental to make sure that our staff are at the time and place where our members want them to be.

Benjamin Irons, Head of Direct Channels, Community First Credit Union

Accredited Power logo
It was fantastic. Essentially the call centre was all together in the office one day, and the next day we all moved to our different homes – and from a customer perspective, it made no difference.

Damian Broadbent, Finance Director & Company Secretary, Accredited Power

App integrations available in Contact Center such as Salesforce, Zendesk, X (formerly Twitter), HubSpot, and Microsoft Teams.

Connect your CRMs and apps

Streamline your operations and enhance customer experiences with contact centre integrations and APIs, syncing information and workflows with your CRMs and apps.

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Frequently Asked Questions About Contact Centers

A call centre is a customer service solution using inbound and/or outbound voice calling. An inbound call centre takes customer calls through an interactive voice response system (IVR) concerning technical support, complaints, and order questions. In an outbound call centre, the business calls customers—either manually or using an auto dialler—for things like appointment reminders, bill/debt collection, and surveys. A blended call centre uses a combination of inbound and outbound capabilities.
A contact centre adds digital customer service capabilities to a call centre. In addition to voice calls, customers can interact using a variety of channels, including live chat, emails, and social media. Modern contact centres use omnichannel routing to connect customers, meaning they have a single identity regardless of how they interact and can move between channels.
Contact centres can use features like skills-based routing, data-driven routing, and other methods to match customers to the best available agent to help them. Skills-based routing analyses the pool of available agents and connects customers to the agent with the best available skillset/knowledge to help them (for example, an agent that specialises in a specific product). Data-driven routing uses data from CRMs and other systems to determine how to route customers (for example, a “Gold” customer may be given higher priority).
An intelligent virtual agent processes digital or voice input to provide an answer or take action using Conversational AI. It is more advanced than a traditional chatbot. Virtual agents can serve a variety of roles in a contact centre, including automated self-service (producing knowledge articles, retrieving data), information triage before routing to an agent, and collecting customer feedback surveys.
Workforce Engagement Management (WEM) software is a suite of tools designed to help contact centres operate efficiently and effectively. Workforce Management can streamline resourcing to ensure businesses have the right number of agents available at any given time. Quality Management provides feedback, coaching, and automated scoring of interactions. Performance Management helps keep agents engaged using friendly competition and rewards.
Find your CX solution today
Let us help you design the best contact centre solution to meet your specific needs.
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