Compared to Zoom’s video-first approach, RingCentral’s voice-first platform provides a more comprehensive solution for internal and external communications.
RingCentral has strong security controls, financially backed 99.999% SLAs, and a 16+ quarter proven track record of reliability. With less than six minutes of downtime every year, we deliver on our reliability promises and maintain the highest uptime among industry leaders.
Phone maturity and innovation
We offer the most complete set of cloud phone capabilities out of any UCaaS vendor. We consistently innovate and deliver first-to-market telephony capabilities that go far beyond calling. Zoom Phone launched in 2019 and lacks critical advanced large enterprise capabilities, trailing behind in product maturity compared to RingCentral.
More voice and fax integrations
We have deeper, broader and higher quality voice and fax integrations. This means you get a cloud phone on mobile, desktop, deskphone and all the apps your business runs on, like Salesforce, Hubspot, Zendesk and more. RingCentral provides deeper capabilities, which means you can access your softphone wherever you are — on your browser, in your favorite app — and your advanced calling and fax features are embedded. We have over 300 pre-built integrations, over 7,000 integrations and our mature API ecosystem of more than 70,000 developers.
Award winning Contact Centre
Customers choose RingCentral because they love having the best of UCaaS and best CCaaS under one roof. RingCentral’s Contact Centre includes the #1 business communications solution that is deeply integrated with the #1 contact centre solution, along with market-leading Workforce Engagement Management and AI. RingCentral Contact Centre offers a true omnichannel experience across 30+ digital channels with an open UC platform that provides prebuilt CRM integrations and over 300 APIs to provide effortless customer experiences. For lighter needs, we also offer Customer Service Essentials.
Industry-leading analytics
RingCentral’s analytics are more actionable and meaningful compared to Zoom. Though competitors do provide some level of reporting and analysis, only RingCentral provides comprehensive and integrated analytics for both the IT professionals and line-of-business users. From a single interface, both user types enjoy significantly more detail, flexibility and customisation. Most of RingCentral’s analytics are included in our most popular packages, whereas many of our competitors' features are incomplete, disjointed, rigid or can only be unlocked by paying additional fees.
Flexible options for Microsoft Teams
RingCentral offers richer capabilities for Microsoft Teams, as well as more flexible deployment options. Customers can integrate our world-class advanced phone system and fax into Microsoft Teams through direct routing or with our embedded dialer for lighter users to save costs. Also enjoy a slew of benefits, such as IT and business advanced analytics and the largest ecosystem of telephony integrations.
Browser capabilities
RingCentral is built from the ground up on a modern webRTC platform which offers a mostly full-featured experience, straight from the browser. This also means that guests (customers, partners, prospects) have a rich experience with any video meetings or messaging and are not second class citizens, unlike what competitors offer.
Richer eFax
Compliant and secure internet faxing is included as a fully integrated and native solution for Standard and above packages. Transmit your faxes securely over an encrypted connection (TLS) and store them in a password-protected account. We understand that this is critical for sharing sensitive documents in many industries like healthcare, finance, legal and government.
Security and trust
RingCentral protects against unwanted spam and robocalls. Using industry-leading predictive AI/ML algorithms and the STIR/SHAKEN framework, we detect and stop fraudulent robocalls and spam attacks before they reach users.
Only RingCentral offers native call and fax blocking controls that protect against spam, junk and phishing attacks. Users can customise calling and fax security settings according to numbers, area codes, caller ID and more. Additionally, transmit your faxes securely over an encrypted connection (TLS) and store them in a password-protected account.
RingCentral is the cloud phone market leader
See what the most trusted voices have to say about RingCentral.
“RingCentral has been crucial to our success as a team and we would not be able to communicate internally, or provide customer support to our clients with the same efficiency without it.”
“RingCentral's Contact Centre has been one of the best systems I have used during my career, easy to customise and adapts to nearly all our customers' different needs.”