RINGCENTRAL VS. CISCO WEBEX

What are you missing with Cisco Webex?

With more comprehensive and feature rich UCaaS, unmatched SLAs, and industry leading analytics, RingCentral is the obvious choice.

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Comparison of RingCentral vs Cisco work platforms

Why RingCentral wins at a glance

We offer more cloud phone capabilities, stronger SLAs, industry-leading analytics, and a huge gallery of integrations, all in one UCaaS solution.

Feature-rich cloud PBX

The most complete set of cloud phone capabilities out of any UCaaS vendor on the market.

Industry-leading analytics

Only RingCentral has comprehensive analytics for both IT professionals and line-of-business users.

Richer integrations

Deeper, richer integrations and APIs with apps like Salesforce, Hubspot, and more.

Unmatched reliability

Strong security controls coupled with less than six minutes of downtime annually for 16+ quarters and counting.

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UCaaS market leadership

We’re consistently rated as a leader on the Gartner UCaaS Magic Quadrant (eight years in a row) and received the highest scores in the Gartner UCaaS critical capabilities report in all four of the unified communications use cases. We deeply integrate with a market-leading contact center (CCaaS)—powered by NICE CXone, recognised as a leader in both Gartner Magic Quadrant CCaaS 2022 and Forrester Wave CCaaS 2020. All across 30+ digital and voice channels.

Award winning Contact Center

RingCentral’s Contact Center includes the #1 business communications solution that is deeply integrated with the #1 contact center solution, along with market-leading Workforce Engagement Management and AI. RingCentral Contact Center offers a true omnichannel experience across 30+ digital channels, with an open UC platform that provides prebuilt CRM integrations and 300+ APIs to provide effortless customer experiences. For lighter CX needs, we also offer Customer Service Essentials.

Phone innovation

We offer the most complete set of cloud phone capabilities out of any UCaaS vendor. RingCentral’s founder, Vlad Schmunis, is frequently referred to as the Godfather of UCaaS because of our consistent innovation in delivering first-to-market telephony capabilities that go far beyond calling. RingCentral aslo has on-demand and automatic call recording, where Cisco Webex does not. Also enjoy advanced team messaging features like post messages via email, task management, file sharing, third party cloud storage integrations, unlimited native cloud storage, and email notifications, which Cisco Webex does not support. RingCentral also has a wider hardware catalog of phone, including Avaya and Mitel desk phones, which Cisco does not support.

More integrations

RingCentral has deeper, broader, and higher quality integrations. Enjoy more than 300 pre-built integrations, over 7,000 custom integrations, and our mature API ecosystem of more than 70,000 developers. Many customers come to RingCentral complaining that our competitors tout integrations, but they are half-baked, low quality, or missing critical components.

Flexible options for Microsoft Teams

RingCentral offers richer capabilities for Microsoft Teams, as well as more flexible deployment options. Customers can integrate our world-class advanced phone system, and fax into Microsoft Teams through direct routing, or use our embedded dialer for light users to save costs. Cisco does not support fax with their embedded dialer solution.

Industry-leading analytics

RingCentral’s analytics are more actionable and meaningful compared to Cisco. Though competitors do provide some level of reporting and analysis, only RingCentral provides comprehensive and integrated analytics for both the IT professional and line-of-business user. From a single interface, both user types enjoy significantly more detail, flexibility, and customisation. Most of RingCentral’s analytics are included in our most popular packages, whereas many of our competitors' features are incomplete, disjointed, rigid, or can only be unlocked by paying additional fees.

Richer HD video

RingCentral offers a generous and advanced free video meetings product, supporting unlimited video meetings for up to 24 hours and up to 100 participants (200 for paid versions). RingCentral’s advanced video features include AI-enabled advanced meeting insights, mobile virtual backgrounds, background noise reduction, presentation mode, auto-follow, improve video in low light, touch up skin, unlimited whiteboards, dynamic end-to-end encryption, and webinars (in beta).

Global coverage

RingCentral currently supports full PBX replacement in 45 countries and territories, international phone numbers in over 105 countries, and 18 languages in the RingCentral app. Our ever-expanding ecosystem gives businesses coverage throughout North America, Europe, LATAM, and APAC.

Proven reliability

RingCentral has strong security controls, financially backed 99.999% SLAs, and a 16+ quarter proven track record of reliability. With less than six minutes of downtime every year, we deliver on our reliability promises and maintain the highest uptime among industry leaders. In short, we actually deliver on our reliability promises. Cisco only advertises 99.99% SLA in comparison—this could be as much as 52 minutes of outage per year.

RingCentral is the cloud phone market leader

See what the most trusted voices have to say about RingCentral.

“RingCentral has been crucial to our success as a team and we would not be able to communicate internally, or provide customer support to our clients with the same efficiency without it.”

Gartner Peer Insights review

“RingCentral's Contact Center has been one of the best systems I have used during my career, easy to customise and adapts to nearly all our customers' different needs.”

Gartner Peer Insights review

“RingCentral’s open and flexible approach to enabling customisable communications has helped to fuel their accelerated market growth."

Jim Lundy, CEO, Aragon Research

Get started with RingCentral

Start connecting more with your customers and colleagues with better phone capabilities, integrations, analytics, and more.

Choose your plan

What are you missing with Cisco Webex?

Why RingCentral wins at a glance

Feature-rich cloud PBX

Industry-leading analytics

Richer integrations

Unmatched reliability

Sound like a plan? Let’s find the perfect fit!

Get the full picture on RingCentral vs. Cisco Webex

UCaaS market leadership

Award winning Contact Center

Phone innovation

More integrations

Flexible options for Microsoft Teams

Industry-leading analytics

Richer HD video

Global coverage

Proven reliability

RingCentral is the cloud phone market leader

Sound like a plan?
Let’s find the perfect fit!