CallCabinet Compliant Call Recording and Analytics app logo
CallCabinet Compliant Call Recording and Analytics for Unify Office
by CallCabinet

RingCentral's compliant call recording, AI-driven conversation analytics and QA tools.

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These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Charter Enterprise
Charter SMB
Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

CallCabinet for Unify Office

CallCabinet offers compliant call recording and conversation analytics to Unify Office Phone and Video users.The integration of CallCabinet with Unify Office Phone and Video takes your business communication to the next level reshaping how businesses leverage their communication data.

CallCabinet’s solutions enable unrestricted business intelligence within any communications environment. CallCabinet supports Unify Office Phone, Unify Office Video and soon Unify Office Messaging (Q4 2023). 

All plans include:

  1. Unlimited recordings & storage
  2. 256-bit AES rotating encryption (military-grade data security)
  3. Data redundancy & resiliency
  4. Global data sovereignty
  5. True multi-tenancy
  6. Custom retention policies
  7. Multi-factor authentication
  8. Granular user permissions
  9. Call playback, flagging, tagging, notes
  10. Agent/team grouping capabilities
  11. Custom analytics dashboards
  12. API support
  13. Multi-language support
  14. Global support

What’s new:

  1. Leverage the generative AI engagement feature to extract an additional layer of intelligence from recorded data. 

Key Features:

  1. Compliant call recording, archiving & storage. Data privacy and security is paramount and CallCabinet ensures all data is handled in strict adherence to the latest in local and international regulatory requirements. 
  2. PCI DSS redaction. Sensitive information shared during conversations should always be treated according to local and international regulations and with CallCabinet, no sensitive information is exposed, ever. 
  3. AI-driven Conversation Analytics. Uncover insights never seen before with CallCabinet’s deep machine learning (ML), natural language processing (NLP) and multilingual capabilities. 
  4. Quality Assurance Tools. With powerful quality assurance tools built into each of CallCabinet’s call recording and analytics offerings, your business will know exactly how well your enterprise is performing customer service, and how you can improve your customer experience. 
  5. Data Migration. CallCabinet unlocks legacy and proprietary data for ingestion into the CallCabinet solution for actionable insights across your business’s entire recorded conversation data inventory.  

Benefits:

One call recording & analytics solution for any communications platform mix

CallCabinet can be rapidly deployed to any communications environment for the most complete call recording and business intelligence across your entire organization. 

One Unified User Experience

No matter their location, country, or department, all of your users will enjoy a single pane of glass view on the metrics that matter most.

One End-to-End Solution

Whether 10 or 20,000+ users, simply choose what you need and scale as you grow with CallCabinet’s revolutionary SaaS!


Requirements:

  1. A Unify Office license
  2. Account administrator privileges for the Unify Office account