PCS IVR Host
IVR hosting system for user created VoIP solutions. Enables TTS, ASR, DTMF and integrates to databases and web services.
ALSO AVAILABLE FOR
- RingCentral
- AT&T Office@Hand
- Avaya Cloud Office
- BT Cloud Work
- RingCentral with Verizon
- Unify Office
- Vodafone Business UC
These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.
PCS IVR Host for TELUS Business Connect
Product Summary
• Create IVR (Interactive Voice Response) systems to enhance automation and improve customer service.
• Integrate your VoIP system with databases, web services and Active Directory.
• Personalize the user experience with TTS (Text-to-Speech) offering multiple voices and language options.
• ASR (Automatic Speech Recognition) to augment menu selection, data entry and keyword recognition.
• Enable DTMF (Dual-Tone, Multi-Frequency) user input.
Product Enhancement Options
• Integrate with CRM, ERP, MRP and banking core systems to provide status and transactional information.
• IVR Designer offers the user a drag and drop GUI (Graphical User Interface) for IVR design. Professional Services available.
Product Requirements
• RingCentral MVP extensions configured with a SIP DigitalLine for each simultaneous call.
Call Control Examples
• Menus: Voice enable auto attendant menus.
• Call Routing: Redirect callers to their personalized agent and prioritize VIP callers based on account status.
• Call Screening: Redirect collections and suspected fraud calls to specialized agents. Screen blacklisted numbers.
• Call Queuing: Manage high volume call queues.
Self Help & Automation Examples
• Self-Service: Enable callers to retrieve information and perform tasks 24/7 without agent intervention.
• Information Retrieval: Callers can receive prerecorded information such as office locations, business hours, FAQs and product details.
• Hospitality: Voice enable room service and wake up calls.
• After Call Surveys: Conduct surveys and collect customer feedback using voice-enabled IVR systems.
• Audio Recordings: Record and process caller feedback.
• Outbound Dialing Campaigns: Conduct automated outbound dialing campaigns for appointment reminders and customer notification with results integration.
• Emergency Response: Enable emergency responders to dispatch services, send alerts and communicate with callers using voice enabled IVR systems.
CRM, ERP, MRP & Core Integrations
• Order Tracking: Enable voice command order tracking and real-time order status updates.
• Banking Services: Provide customers with banking services such as fund transfer, bill payment and payment history using voice commands.