Deliver a fully compliant cloud recording solution for all communications

A platform that provides the capability to deliver a fully compliant cloud recording solution for all communications.

Proactively manage your compliance risk, increase revenue, and improve customer experience by surfacing powerful insights, reporting, and alerts from every conversation.

CAR (Compliance Assured Recorder) captures and stores TELUS Business Connect communications, as well as Teams, Zoom, Webex and common telephony and messaging platforms.

Communications can be analyzed using our AI and NLP capabilities providing transcription, sentiment analysis, and voice & facial biometrics.

10 reasons why CAR is unrivalled

1. Cloud Native
2. One Solution for all Markets
3. Compliance Assured
4. AI & Voice Analytics
5. Monitor Virtual Meetings
6. Legacy Data Migration
7. Advanced Functionality
8. Compliant Recording
9. Fully Compatible
10. Reduced Overhead

Who needs CAR?

Organizations that;

1. Are required by the regulators to retain and analyze communication recordings
2. Rely on the validity of the communication recordings; meaning are they truly recorded, accurate, usable, and relevant
3. Are using any multimedia communications tools that need to be compliance assured
4. Want to move from on-premise expensive and unusable archived files, to a usable cloud based platform
5. Want to reduce the cost of compliant recording while incorporating advanced technology leveraging AI

Business benefits of CAR

Reduced cost

1. Eliminate on-premise servers, storage and support costs
2. Remove the requirement for recording software licenses and maintenance
3. Negate the necessity for manual assurance checks and associated significant costs
4. Move to a SaaS model avoiding the risk of hidden costs, updates, upgrades and expensive on-site support
5. Easy to deploy and manage via a single vendor, reducing internal management overhead
6. Easy to connect to virtual meeting tools with zero integration or internal IT expenditure
7. Improve efficiency in reviews and investigations
8. Reduced risk
9. Less regulatory compliance breaches and fines due to missing, lost, inaccurate or poor quality recordings
10. Management and control of compliance regulations adherence, disputes and litigation reviews, avoiding embarrassment, exposure and reputational risk
11. Ability to control and analyze important business data, bringing it to life
12. OPEX based, manageable and forecastable budgets fixed for agreed term periods
13. Open data standard provides security of future proofing and access to data for analytics and monitoring use cases etc.

Requirements

1. TELUS Business Connect account with Automatic Call Recording (ACR) available
2. No download is required. CAR is cloud based SaaS
3. Existing Citycom account
4. Account administrator privileges for the TELUS Business Connect account

Support

[email protected]