Sense for RingCentral

The Sense Call Recording System is a well-established professional-grade call recording solution that integrates seamlessly with RingCentral and other business phone systems.

Sense is a comprehensive solution that enables businesses of all sizes to capture, store, and analyse their communication data while complying with industry regulations, including FCA and MiFID, PCI DSS and GDPR.

Sense is a cloud-native SaaS platform providing a flexible, scalable, cost-effective application that is simple and quick to deploy enhancing customer service, compliance and protecting against costly disputes.

Sense Includes:

1. Multi-channel recording capabilities
2. Automatic or manual call recording
3. Option to record one side of the call only
4. Recording by extensions or trunk
5. Financial markets, data protection and payment card compliance
6. FREE PCI DSS pause function
7. Secure cloud or local storage
8. Advanced search and retrieval
9. Customisable recording settings
10. Detailed analytics and reporting
11. Call playback, flagging, tagging, notes
12. Agent/team grouping capabilities
13. Custom retention policies
14. Custom analytics dashboards
15. Integration capabilities and API support
16. Optional integration with speech analytics Ai
17. Multi-language support
18. UK pre and after-sales support
19. Data redundancy & resiliency

Security

1. Triple DES encryption
2. Granular user permissions

What's new:

Extract an additional layer of intelligence from Sense recorded data by integrating it with VoiceCrunch AI speech analytics, transcription and translation.

Key features

Multi-Channel Call Recording. Record all telephone conversations simultaneously across landlines, mobile phones, and VoIP calls, ensuring comprehensive communication capture.

Customisable Recording Settings. Tailor the system to your needs with selective number recording, and other configurable recording parameters.

Secure Storage Solutions. Store recordings securely in the cloud or on local servers, meeting FCA requirements for 7-year retention while protecting against unauthorised access.

Advanced Search and Analytics. Quickly locate specific calls using criteria such as key word phrases, date, time, phone number, and extension number while gaining insights through detailed call volume reporting and duration tracking.

Compliance and Security. Built-in support for GDPR, MiFID II standards for FCA compliance, and PCI DSS requirements, including FREE pause function for credit/debit card payments. Complies with Comsumer Duty and Dodd Frank.

Benefits

Comprehensive Business Solution

Sense helps businesses to improve customer service through training, ensure regulatory compliance, gain actionable insights, and streamline communication processes.

Flexible Integration Options

Sense offers API connectivity for technology partners to enhance and expand their product offerings. Sense integrates with VoiceCrunch, Vidicode UK's AI speech analytics and transcription solution.

Scalable for Any Business Size

Whether a small business or large enterprise, Sense is a scalable solution that grows with your needs while maintaining professional-grade features and security.

Get Started Today: Contact for Free Consultation: 0203 488 1498

Sense Requirements

1. A RingCentral license
2. Account administrator privileges for the RingCentral account
3. Physical or Virtual Windows operating system with a minimum of 2-vCPU and 8GB RAM