RingCX for Salesforce

RingCX for Salesforce increases agent productivity through a single desktop to manage interactions, intelligent screen-pops, IVR integration, and automatic logging. 

1. SELF-SERVICE: Let your customers help themselves through automation + self-service for 24/7 support. Use data from SFDC to prioritize each interaction appropriately. IVR based Screen Pop and alerts for agents.
2. SCRIPTING: Ensure consistency in agent interactions by rendering agent scripts within Salesforce. Integrated with SFDC, personalize interactions to deliver better customer experiences.
3. RingCX ADMIN CONSOLE: Enables administrators to configure organization wide settings for Automations, Screen pop settings, Interaction Log Customization.
4. SINGLE PANE OF GLASS: Handle inbound voice calls, live chat interactions, and more directly from your account within Salesforce
5. TIGHT INTERACTION WITH SALESFORCE DATA: Quickly identify customers for personalized experiences. Easily create new records or update existing ones for faster after-contact work.
6. EASY TO DEPLOY AND USE: Prebuilt integration to deploy in hours, not weeks. Use you browser on any platform (Windows®, Mac®), no software installation is needed

Please refer to Intro to RingCX for Salesforce integration for more features