RingCentral RingCX for Service Cloud Voice app integration

RingCentral RingCX for Service Cloud Voice brings robust telephony service to your Omni-Channel to increase agent productivity, providing intelligent voice queuing & routing, IVR integration, live transcription and more! 

1. BRING YOUR OWN TELEPHONY: Bring RingCentral telephony to your Service Cloud Omni-Channel for unbeatable voice service
2. SINGLE PANE OF GLASS: Handle inbound/ outbound/ transfer calls with live transcriptions and after contact work from your Service Cloud Omni-Channel together with your other channels
3. LEVERAGE AI POWER: Powered by Salesforce Einstein AI, boost your agents by sending personalized recommendations/ conversation summaries during the voice call 
4. TIGHT INTERACTION WITH SALESFORCE DATA: Capture Voice interactions in Salesforce, enabling supervisors to access complete insights into agent performance, call metrics, and other analytics