PCS Call Recording Compliance
PCS Call Recording Compliance
by Palitto Consulting Services, Inc.
Eliminate required recording notifications on calls by only recording in one-party consent states
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ALSO AVAILABLE FOR
- AT&T Office@Hand
- Avaya Cloud Office
- BT Cloud Work
- RingCentral with Verizon
- TELUS Business Connect
- Unify Office
- Vodafone Business UC
These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.
Automatically record calls in a compliant way
Product Description
- Watches inbound and outbound calls.
- Identifies caller location of known callers by CRM lookup and unknown callers by phone number registration addresses.
- Evaluates the location of callers against a database of US state recording law jurisdictions.
- Once it is determined that the location is in an allowable jurisdiction, the recording is turned on.
Product Enhancement Options
- Silent Monitoring Suppression: Watches for any silent monitoring attempts, evaluates to ensure the external party is from an allowable jurisdiction, and if not, will disconnect from silent monitoring.
Product Requirements
- RingCentral RingEX
- CRM lookup of caller location
- Service Objects API lookup for caller registration location
- Client maintains jurisdiction rules