A communication hub for the TigerTMS suite via AT&T Office@Hand

iCharge Enterprise has a comprehensive set of Communication Management features that provide real-time information to improve operations:

1. Dashboard view of your hotel operations including; room status, occupancy levels, system alerts
2. Fast billing of voice usage for guests and administration teams
3. Automatic production of a range of reports to give detailed analysis, and enable operational improvements

TigerTMS iLink WEB is the application module available as part of iCharge Enterprise for integration to AT&T Office@Hand within hospitality environments. Once enabled and together with connectivity to a Property Management System a fully automated service is available.

Functions include

1. Call ticket logging and reporting – Outgoing / Incoming / Internal call directions logged. If required guest outgoing calls can be 'marked up' and posted to Guest bill on hotel Property Management System
2. Bar/Unbar phone - by default guest extensions will be barred if vacant. Guest extensions unbarred and outgoing calls permitted only if room occupied and guest has credit as instructed by PMS
3. Add/Remove Guest name - provide that VIP service to every guest that calls a AT&T Office@Hand admin extension by being able to address them by name upon answer.
4. Room Move - guest decides they wish to change rooms then no problem
5. Room Status Clean/ Dirty/ Inspected update - housekeepers can instantly update the status of the room on PMS from the phone.