
Textel by Capacity for RingCX
Enhance your contact center with advanced SMS and MMS.
ALSO AVAILABLE FOR
- RingCentral
- Avaya Cloud Office
- BT Cloud Work
- RingCentral with Verizon
- TELUS Business Connect
- Unify Office
- Vodafone Business UC
These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.








Contact Center Grade SMS/MMS Connected to RingCX Intelligent Routing
With Textel, RingCX agents can have 1:1 text conversations within RingCX while leveraging the power of RingCX intelligent routing.
- 1:1 inbound and agent initiated outbound
- Conversation history makes it easy for agents to view prior conversations
- Maximize agent efficiency with concurrent text conversations
- Send/Receive pictures and videos to speed up resolution
- Utilize existing contact center phone numbers so customers can text or call published numbers
- CRM integrations provide event-driven targeted messages with timely information for customers
1:Many Text Blasts and Drip Campaigns with TCPA Compliant Opt-in/Opt-out Controls
Send a text blast to customers or set up a drip campaign to send timely notifications or marketing messages with high-quality images.
- 1:Many text blasts and campaigns sent from existing contact center phone numbers
- Customize multimedia messages to increase engagement rates
- Track open rates with embedded urls and click-rate tracking
- Line-intelligence lets you know if your campaign list includes landlines so you can filter out before sending campaigns
- Build an opt-in list from scratch or import an existing opt-in list to campaigns
- Stay compliant with carrier grade Opt-out controls
- Measure campaign success with SMS analytics and reporting
Maximize Agent Efficiency by Using Auto-Replies and Textbots
Save agent time and respond to your customers faster using automated response tools. Customize auto-replies or set up Textbots to handle customer questions automatically.
- Use customizable Textbots to answer frequently asked questions
- Add auto-replies to quickly respond with hours of operation and important updates
- Set up keywords to quickly capture Opt-ins or send relevant links to documentation
- Create QR codes customers can scan to auto-generate a text guiding them to quick answers
- Divert calls from the contact center by letting customers receive automated texts before routing to an agent
Monitor Agent Conversations and Improve Efficiency with Targeted Analytics
With real-time reporting, Admins can monitor how SMS is adopted and used, then identify trends in their data to better serve their customers.
- Review agent conversations for coaching and enablement
- Drill into usage and message counts by specific numbers or accounts
- Access visual dashboards to see usage patterns
- Report on opt-ins and opt-outs
- Track campaign success with delivery receipts and url click rates