Scalable analytics for messages, video & phone, real-time agent/queue dashboards, call recording replay, and alert notification.

Prodoscore™ lets you capture and measure accurate real time data about your sales team’s productivity and engagement.

DVSAnalytics WFO records desktop activity synced with audio recordings and delivers analytics-enabled QA.

Time Miner automatically creates time entries for your past calls and texts.

Detailed call analytics: End-to end reporting, traffic analysis, inventory management, misuse detection, exception alerting, and more.

Stay competitive with immediate actionable insights driven by Velvetech’s AI-powered call analytics.

AI-based compliance for chat, SMS, fax, voice, and video. Including capture, compliant archiving, eDiscovery, and data leakage detection.

Prodoscore provides business insights that give you visibility into employee productivity.

Shadow Spaces for Team Messaging creates actionable business intelligence about your team collaboration adoption, usage and performance.

Modern monitoring and analytics.

Real-time full-stack cloud monitoring in your team messaging app.

Receive application performance alerts from New Relic in a conversation on team messaging.

Receive notifications from Raygun in your team messaging conversations

Runscope provides API performance monitoring and testing.

Get Sumologic real-time search alerts from within the team messaging app.

Monitor your Userlike chatbot's interactions via the team messaging app

Incident lifecycle management.

Cognitive View monitors call recordings to help you understand customer experience & compliance adherence.

Shadow Agent brings CX features to call queues & agents

Enhance customer experience and boost your contact center productivity with Creatio.

Enjoy transparency of your Contact Center operations with AI Call Analytics in your CRM.

Vuesion QX is a robust and feature rich inbound and outbound blended omnichannel Contact Center software suite. CCaaS, cloud or premise.

World's leader in conversation capture and intelligence, offering a comprehensive suite of tools powered by cutting-edge AI technology

Empower your Salesforce system with cloud communications capabilities and create a more collaborative CRM experience.