Nuclei Voice Archiving
Compliance Archiving for RingCentral Phone
ALSO AVAILABLE FOR
- AT&T Office@Hand
- Avaya Cloud Office
- BT Cloud Work
- RingCentral with Verizon
- TELUS Business Connect
- Unify Office
- Vodafone Business UC
These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.
Nuclei app integration for RingCentral
Overview
Nuclei provides RingCentral customers with the ability to automatically export, enrich, and archive all voice communications taking place within RingCentral, including:
- Call Recordings
- Voicemails
The integration is based on the RingCentral Voice API which enables Nuclei to receive and archive recordings and related metadata. To enable connectivity customers must install the Nuclei archiving app from the RingCentral App Gallery.
Afterwards, Nuclei will automatically retrieve and archive call recordings that take place enabling archival and further processing in other 3rd party applications.
Prerequisites
- RingCentral Office Premium or Ultimate
- RingCentral Automatic Call Recording
- Authorization of Nuclei archiving app
RingCentral
The following types of RingCentral events are supported for archiving:
- Call Recordings
- Voicemails
The following types of metadata are supported for each recording:
- Action
- Direction
- Duration
- ID
- Internal Type
- Last Modified Time
- Phone Number (To)
- Phone Number (From)
- Reason
- Reason Description
- Result
- Session ID
- Start Time
- Telephony Session ID
- Transport
- Type
AI Services
The following Nuclei AI Services are supported with this integration:
- Automatic Transcription
- Automatic Translation
- Automatic Classification
Supported Archives
The following archiving destinations are supported for RingCentral Archiving:
- Dell EMC SourceOne
- Global Relay Archive
- Mimecast Cloud Archive
- Proofpoint Enterprise Archive
- Smarsh Digital Safe
- Smarsh Enterprise Archive
- Smarsh Professional Archive
- Veritas Enterprise Vault
- ZL Unified Archive
More Information
For more information on Compliance Archiving for RingCentral and for a demonstration of related capabilities please contact Nuclei's sales team at [email protected].