Freshworks Customer Service Suite
Freshworks Customer Service Suite
by Freshworks
Utilize the RingCentral integration to deliver smooth conversational support to customers through both modern and traditional communication
ALSO AVAILABLE FOR
- AT&T Office@Hand
- Avaya Cloud Office
- BT Cloud Work
- RingCentral with Verizon
- TELUS Business Connect
- Unify Office
- Vodafone Business UC
These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.
Freshworks Customer Service Suite for RingCentral
Utilize the RingCentral integration to deliver smooth conversational support to customers through both modern and traditional communication channels.
Key features of the RingCentral integration include:: ·
- Click to Dial
- Inbound call
- Outbound call
- On-Screen Caller Information
- Call Mute/Unmute
- Call Recordings/Voice Mail
- Call merging
- Call Notes
The RingCentral integration helps you: ·
- Offer seamless experiences across channels by unifying telephony and modern digital channels in one single interface.
- Boost agent productivity with complete access to customer conversations in one single thread and single-click access to customer information.