RingCX for Whatsapp

RingCentral RingCXsupports WhatsApp and enables you to respond to all incoming messages through a unified platform which regroups all your digital channels.

WhatsApp Business for SMB and Enterprise customer messaging has the following functionalities at its core:

1. Document Delivery: Send boarding passes, tickets, and other documents straight to the customer’s phone.
2. Live Location Tracking: Share live location data with customers to track deliveries in real-time.
3. Rich Content: Attach rich content to your messages like images, videos, and gifs. This is especially useful for e-commerce brands and retailers who wish to show off

their products.

1. Message Types: Categorize every message you send, with limits in place to reduce the possibility of spam to the user, and massively improve open rates and engagement.

Manage your WhatsApp interactions through a single, omnichannel digital customer engagement platform with powerful AI-enabled routing and conversation assistance. RingCentral RingCX supports WhatsApp and gives you the ability to respond to all incoming messages through a unified dashboard that intelligently regroups and routes interactions to appropriate agents across all digital channels.

Original release date: 2020-01-16

Requirements

Must be a RingCentral RingCX customer.

Must have a valid WhatsApp account.

Support

[email protected]