Maximize agent engagement, boost efficiency, and exceed customer expectations.

Calabrio for RingCX is a tightly integrated—and easily scalable—suite of products powered by the cloud that captures every customer interaction across all channels, extracts insights, elevates the customer experience, improves employee engagement and increases operational efficiency. The contact center can share customer-centric strategies across the business to accelerate sales, drive innovation and move the business forward.

Calabrio for RingCX is the only fully integrated, cloud native, enterprise-grade workforce performance suite that includes:

Quality Management: Strengthen relationships, deepen loyalty, and drive measurable impact across the business. Automate recording, evaluation, and reporting; so you can spend more time coaching and leading. Use audio and screen recordings within Calabrio for RingCX Quality Management, Analytics, and business iintelligence applications. Calabrio for RingCX Quality Management allows you to understand the complete agent and customer experience and provide more targeted coaching, no matter where your employees are working – all while helping ensure compliance and improving overall contact center performance.

Workforce Management: Built for today’s contact centers and the modern workforce, Calabrio for RingCX Workforce Management (WFM) combines intelligent automation, employee empowerment tools, customized reporting, and global support to meet the evolving demands of workforce operations. This agile, scalable platform helps organizations overcome staffing challenges while preparing for the future of work.

Whether teams are remote, hybrid, or on-site, it delivers seamless experiences for agents, managers, and customers—driving efficiency, engagement, and performance across the board.

AI-Fueled Analytics: Unlock the goldmine of intelligence buried in your contact center with sophisticated AI-powered speech, desktop, and text analytics embedded throughout the Calabrio for RingCX suite. Go beyond surface-level insights with Gen AI-driven quality management and analytics to supercharge coaching and elevate performance. Use Auto QM for precision at scale and uncover the real reasons behind every customer interaction with trending topics. Turn every conversation into actionable intelligence that fuels better experiences, higher engagement, and smarter decisions across your business.

Reporting and Business Intelligence: Insights, the built-in reporting and business intelligence solution in Calabrio for RingCX, makes it easier to access the data that drives better decisions. Comprehensive dashboards and customizable reports reveal key activities, uncover patterns, and highlight trends—providing both granular analysis and big-picture views. With Insights, contact centers can turn data into action to improve performance across the board.